So recently my hot water heater turned my basement into a combination sauna/concrete pond. Due to the extent of the damage, I contacted Marc at Guardian to help me coordinate things. Marc had proserv onsite within hours to start cleanup(and this was a Friday night!) His contractor was onsite the next morning installing the new water heater and within 24 hours the place was clean, drying out, and hot water was flowing. Marc stayed in touch through the entire process using phone, email, and texting. It was great to deal with someone who properly embraced technology and stayed on top of things. Although I hope to never have to use an adjuster again, should I need to, Marc would be my first call!