Irma’s Bridal

Best bridal store I went to. Bought my gorgeous wedding dress here. They had such a huge selection and Irma and her consultants were so kind and didn’t pressure me into anything. Let me try on tons of dresses and we’re just so friendly. Whitney really made my wedding dress shopping special. So glad this store was part of my wedding planning! Would recommend to all.

I had a wonderful experience at Irma’s! First of all, they have SUCH an amazing selection at all different price levels. Second, the staff is excellent. The women are very motherly and not catty at all. Irma made sure that I ordered the right size for my proportions and Angela, the seamstress, was so great! I had to order two sizes larger for my bust, and she had to take a lot in for the waste and hips and she did such a great job! I went to other bridal stores in the area and I think that Irma’s stands out as being significantly better.

I’m a bit conflicted about my review, and I waited until after I picked my dress up to post it. You’ll see why.
Shopping for a dress here was a WONDERFUL experience. The selection was great. My consultant was Kathy; she did a great job of listening to exactly what I wanted and found me the PERFECT dress. I love my dress. The price was also excellent — I looked at a lot of salons in the area, and the prices here were lower than every single one, including David’s Bridal. They also had no problem taking pictures, which as someone new to the area and thus shopping without entourage, was clutch, and somewhat unusual for the area. No attitude, very friendly experience, great.
Irma also gave me a discount on the already-​good price because I bought the sample dress — it was a discontinued style, but it was perfect and I didn’t care.
But then, why did I give them only two stars, you ask? The experience abruptly STOPPED being awesome as soon as they had my money in hand.
I wanted to get my alterations done there, which is suspect is pretty common. They have only one seamstress, though, and she works only Monday and Wednesday afternoon. I scheduled my first appointment and showed up ten minutes early, as they very specifically requested. I was also somewhat shocked that although they demand you pay for all alterations up front, at the first fitting, before anything is done, and IN CASH, they can’t give you a ballpark idea of the cost because «only the seamstress can decide that.» (I will also say that alterations here were NOT CHEAP, and it was a pain to have to go withdraw a couple hundred extra dollars from the ATM at the hair salon across the plaza.)
I was only her second appointment of the day — I thought — and they were already running half an hour behind. When I saw the seamstress after my forty-​minute wait, she excused this by saying that they «hadn’t told» her that they had scheduled another appointment earlier, and so she had only come in for the one before mine. Right, okay, whatever.
My second appointment, I again showed up the ten minutes early — and was greeted by a woman sitting there waiting on her appointment, which was supposed to have started over an hour earlier. It was over two full hours after my appointment time before they got to me. They either need to hire another seamstress or book this one’s appointments into longer blocks of time, one of the two.
There was also a poor girl sitting there when I got there who had been waiting for an hour already. She, her mother, and her elderly grandmother had driven for more than an hour and been five minutes late — and Irma’s had bumped them completely for this terrible, terrible lateness. They had been told that if they waited, they might get squeezed in. Every time the blond woman on staff walked by them, she made unprovoked, catty comments about lateness to this poor girl, who seemed about in tears.
When they did get to me, I asked the seamstress to please do her first — and she took all of five minutes. It was a last fitting, all the work had been done, she pretty much just wanted her grandmother to see the dress on her. I don’t know why the staff couldn’t have done that in all the previous time.
AND THEN. At my last fitting, I said I needed to pick up my dress a month later, as my wedding was several states away and I would be leaving early for it. The staff member I talked to and I agreed on a date for pickup. The alterations were to be done and the dress cleaned and pressed.
I called to confirm the pickup date about a week in advance, and it’s a good thing I did. They had NO RECORD of my pickup date, they said. There was nothing in the book. (Ah, the analog-​only appointment book they keep.) She «wasn’t sure» if they could have my dress in time.
I about lost it. Here is is, two weeks before my wedding, my dress is supposed to be done, and this woman is telling me that I might not have it in time despite what I was previously promised. I was floored, absolutely floored. I insisted that that was not what I was told at my fitting, that I had always been very up front about my wedding date and that the dress would need to be ready ahead of time so I could get there. The woman on the phone flat-​out told me that I was wrong. After much back-​and-​forth, I told them that I would be in on the agreed-​upon day to pick up my dress, that I would have to take it in whatever condition it was in, and that I would be expecting a refund, in cash since that was their policy, for any work not done.
Mysteriously, when I picked up my dress, everything had been done.
Long story short — Irma is nice, Kathy is a wonder, the other staff stinks, the dresses are beautiful. Three stars because I do love my dress, and because other bridal shops I visited were worse.

Very nice salon

Purchased a bridesmaid dress from the store. Dress is pretty, customer service is awful! The women who work there are so rude and I don’t think they understand they work in customer service. When I went the first time I was ignored by 3 women, and one kept complaining about her co-​workers in front of me. The next time, when I picked up my dress, they did not even ask me if I wanted to try my dress on. (don’t they want people to get alterations?) anyway, would not recommend to anyone based on my experiences, which is a shame because they do have nice products.

Loved Irma’s Bridal! Had a really wonderful experience trying on bridesmaids dresses! Helpful and kind.

It’s a shame seeing these bad reviews because Irma’s has a great selection. If you are looking for a very UNIQUE wedding dress and not a boring, blah dress, go here first! Yes it is walk in Mon-​Sat so if you are looking for someone to drop what they are doing to attend to your every need, this is not the place for you. BUT they do accept appointments on Sundays so if you need to feel like a DIVA, schedule it on a Sunday.
I fell in love with a Mori Lee dress I saw online and no other store in the area had the sample except for Irma’s. I met Irma and she is the sweetest lady. She orders all of the dresses for her shop and was also a wedding dress designer. All of the staff in the store are extremely helpful in finding what you need.
Some bad marks:
*It’s true, they do not use computers but they never lost any of my paperwork and had no problems finding my orders.
*They have next to NO selection in flower girl dresses, so be prepared to go
somewhere else. I did get my flower girls dress there but their selection is not for everyone.
*Alteration/​cleaning prices seem to be made up. Be prepared for a ballpark, «I just thought of this number in my head» estimate and no itemized list showing what is getting done to your dress before your big day. They fit you and pretty much scribble a number down on a pad and ask you to pay in full, in cash at your first fitting.
None of my moms or bridesmaids got a dress there, but the selection was great and the prices were reasonable. Once again, make Irma’s your first stop. It’s totally worth it.

I bought a mother’s of the bride dress there. Beautiful dress…
The problem was when I went in to put my first deposit down I was told they couldn’t order the dress in time for the wedding and that was due to me being late coming in. So I understood this. The wedding is October 25^th She called the warehouse to order the dress and said it wouldn’t be in until maybe Oct 11^th too late. Which really it wasn’t…anyway I buy the $ 800 dress off the rack. The owner says I don’t want to do this because then I can not get the dress and sell it. I was almost in tears, my daughter loved this dress. So she says for you I will, the dress is to pretty on you. So I put the first dep down on the dress and I come back in several weeks later to pick it up. I am standing there waiting for her to get my dress and I look over and on the rack is «MY DRESS» the dress she couldn’t order in time. It’s the first week in Sept. and here is my dress… So I was like this is my dress you said I couldn’t have until Oct 11^th and that you wouldn’t have it to sell if I bought off the rack. But here it is. Lies all Lies and still didn’t take any money off my dress, poor business. So I could have had my dress order by sept and there would have been no issues… Lies this really bothered me. She could have taken some money off since they could have had my dress here in plenty of time and I wouldn’t have had to buy it off the rack. I said I will never shop there again. Plus when we came looking for wedding dresses they treated us not so good and the lady did not listen to what my daughter wanted. She brought dresses over that she liked not my daughters choices. Never ever again…

No appointments? Gear up to wait anywhere from 30 minutes to over an hour depending on the wait time. The list goes on and on, and they appear to be completely understaffed.
Not that that’s the worst part about them. I went back to their store for 2 different fittings and was assured that they’d remember which dresses that I tried on from having my name and style numbers etched on scraps of paper. Not so much. Good thing I took detailed photos and made a point to write the styles down, despite their urging me that it was unnecessary. Hmm.
But none of that was really all that bad. What was really bad was how my mother was treated on the phone with Irma herself. I had been in the process of calling around to find the best price for the gown that I wanted. As we had gone to Irma’s a few times and they were local, my mother explained that we’d love to buy from her, but asked if there would be any financial incentive to do so, since we’d found better prices for the dress that I wanted. Irma went on a tirade and yelled at my mother on the phone telling her that this dress was «custom» designed by her with the makers of the dress and that nobody else could sell it to us. Other people try to copy her styles and then it doesn’t turn out right because they’re not as good as her. She was arrogant, abraisive and rude to my mother to say the least (and besides the point, I was perfectly happy with the dress that I found elsewhere for a much more reasonable price). It was completely disrespectful and she lost my business forever. I would never recommend her to potential buyers unless you want to wait around forever, be forgotten and then yelled at.

Awful experience. I found the dress i loved here, i first tried this dress on at another place and fell in love, i went to Irma’s as my last shop to make my final decision. The dress was a beautiful as the first time I tried it on and I was ready to say «Yes» to the dress, the dress i loved was a few hundred dollars cheaper here, so i thought wow this is perfect!!! The service was horrible, The saleswoman Whitney helped me and kept leaving the dressing room to assist other people, answer the phone and yelling throughout the store to another sales person. I asked if there was an incentive to purchase the dress in full and she said «Don’t you think this is cheap enough» She then made me feel like she was pressuring me into buying the dress, repetitively asking if I was going to order. I told her I wanted to think about it. My group and I then went to the other side of the shop to look at a few flower girl dresses. We stood right next to the front desk and Whitney walked up to the other saleswoman and began talking about us!!! She said «is she really serious, this is a no brainer, our dress/​price is cheaper»
Not only did she lose my sale, but she lost 12 others for my bridesmaids, flower girls, mother/​grandmother of bridge/​groom… I took my business back to the first shop and did not mind one bit spending a few extra $$ for the dress of my dreams and amazing service

Dresses very nice. That’s the only nice thing I have to say about this.
Service is poor. Wait list is extensive.
No appointments taken. Cash only for final installment. No waiting area. No computer system. Relies on 1950s written receipt system (and heaven forbid you loose the damn carbon copy). Irma’s is a catastrophe and I do not recommend this store to any bride who is looking to enjoy their fitting. I can thoroughly say my «bridal» experience was diminished because of Irma, who is still living in 1952.

What a beautiful, well stocked store. I stepped in without an appointment. Irms was there herself and she was so friendly. She was able to show me two dresses that were exactly like what I wanted. She knew the inventory so well! The very first dress was a serious consideration for being the One. Irma paired it with a veil and a beautiful belt. Everything was in my budget. Everything was really great quality. I’m not sure if I’m going to purchase the dress but I will make a decision this weekend. What a beautiful store with so many beautiful dresses and friendly sales people. Irma was more than accommodating and helpful.

I came to Irma’s to shop for a bridesmaid dress. The fellow maids, bride and I came on a Saturday and we were told that they did not take appointments. Saturdays are very busy in the bridal shop (I get it.) and we did have to wait over an hour before a consultant was able to help us.
The consultant was nice and gave suggestions on the dresses. There were many beautiful dresses to choose from and in the end we all agreed on a dress (hooray!)
A deposit is required when ordering the dress. The remaining balance must be paid in cash when the dress arrives — an odd policy but it is their policy. You also have the option of just paying for the dress in full with a credit card when the order is placed. Irma’s Bridal does not place the order for the bridesmaids dresses until all the bridesmaids have made their deposit.
Our dresses finally came in and they are very beautiful. All of the maids needed alterations (length and addition of straps). We were quoted at $ 125 for the alterations which seem high. We decided to take our dresses elsewhere to be altered.

Do yourself a favor and don’t waste time at this store. «No appointment needed» should be a red flag that I shouldn’t ignored. The place looks really run-​down. I came in and waited for half an hour although there were no customers in the store. The lady was busy with phone calls that rang every 5 minutes, she had to do errants around the stores, had to finish up a orders… They did appologize that they were short handed. It was okay, I gave them half an hour.
What surprised me is that the lady never asked me what my budget was. She just picked 3 random dresses based on my brief description. I tried on and felt really rushed although there was NO customer in the store. She put one dress on me, and then ran out took care of some business and then came back. The appointment was interrupted more than 2 times. After the 4^th dress, she said «I don’t know what else to put on you» !!! O.k.a.y
Then I left. Totally wasted my time there. Do yourself a favor, go somewhere else and make sure you have someone that will spend time with you and listen to your needs, especially when you are about to drop thousands of dollars on a dress. You deserve to be treated well. All I have to say about Irma’s Bridal is «Ghetto service».

My entire experience with Irma’s was amazing. I had my alterations done there ($ 350 total) which was similar if not cheaper to local bridal stores in the area.
Alterations did an AMAZING job! They turned the neckline of my dress into sweetheart neckline, added the bustle, and had to take 3 inches off the sides of the dress due to weight loss. They did all of this while still maintaining the exact dress i fell in love with when I first tried it on.
The entire team there was a delight to be around– friendly, accomodating, and totally understand bridal angst/​stress/​nervousness and know how to talk to you and calm you down.
Seriously, go to Irma’s for your gown– you will not be disapointed.

My wedding gown, bridesmaid gowns and my mom’s dress was purchased from Irma’s for my wedding last December. The selection they offer is fantastic and I also thought that their dress prices were reasonable as well. On my first trip there I found my gown and after seeing a bridesmaid dress elsewhere, I found that they carried that line as well. My dress and my mom’s dress came in without any problems. The bridesmaid dresses had a few issues though. Apparently the color combination I had visualized and communicated to Irma’s staff (each time I came in and had one of 6 bridesmaids fitted) were not how the order was shipped. There was some confusion between how the vendor does the color combinations when given multiple colors. They came in completely the opposite of what I wanted-​instead of a black dress with colored trim, it was a bright colored dress with black trim. Irma did not hesitate to offer solutions to the problem-​at her cost. In the end, she had her seamstress make the adjustments and they all turned out beautifully, even better than I originally pictured them!!! Also, one of my bridesmaids became pregnant and Irma worked with us to get enough extra fabric and her dress looked just as good as the others. Irma was so kind and helpful throughout the whole process, and on the big day we all looked fantastic in our dresses.
I wish I coud give it 4.5 stars because they were almost perfect!

Do not buy bridesmaids dresses here!
Me and the other members of the bridal party’s dresses were all too big.
I measured between a size 8 and a size 10. (bust and waist were an 8, hips were a 10). But because of the cut of the dress, the hip measurement didn’t matter, and I argued this. It even says on the receipt «argued no size 10». But guess what size I got. 10.
The dress cost $ 180. It cost me $ 180 to get it altered elsewhere.
I am also only 5 feet tall and had to get the dress hemmed 7 inches.
They seem nice on the outside, but do not listen to their customers.

I went here with my sister to get her bridal gown. The salon doesn’t take appointments, so we went on a weekday to avoid the crowd. Whitney helped my sister try on bridal gowns. They had a very large selection. My sister found her gown on the first visit & it was priced several hundred less than other salons.
As for bridesmaids gowns, we were also allowed to try them on, but no one was really able to help us as the shop had gotten busier. Overall it was a good experience.

I ended up getting my wedding dress here at Irma’s.
I live in PA and had called around looking for a particular dress I saw online. Irma’s was the only shop in the area that had the sample, so I went in to try it on. My initial appointment there was great and I felt like everyone in the shop knew what they were doing since they fit the sample dress on me perfectly. So many other shops were like, «Hey here are some clips! Good luck trying to get the dress on you!» but Irma’s gave me an idea of what the dress would like on me when it was all fitted and I appreciated the time they spent with me on it. I felt confident that they’d do a great job on alterations when the dress came in, so I put the deposit down on the dress and was told it would be arrive in six months.
Six months later, the dress comes in and it’s time for alterations. I’m pretty short and knew (like every other wedding dress I tried on) that the bust area was going to be too big for me. The seamstress did a quick hem on the bottom and said she couldn’t do much in the bust area, which was still too big for me. When I asked what I should do, she said I should «stuff my bra» …really? After much pleading, she begrudgingly took the bust in a bit. Just barely. These small changes cost $ 300. At my second and final fitting, it was better, but it still wasn’t right. Again, I was told there was nothing she could do, so I gave up. I took my dress home and ended up going elsewhere where they happily fixed the problem without me having to stuff my bra on my wedding day. They also only charged me $ 40.
To sum up: If they have the dress you want, go ahead and get it here. Just take your dress elsewhere for alterations.

I ordered my bridesmaid’s dress here for my sister’s wedding… a little late… oops! But I had lost track of time, and just spaced out on ordering it. Yet, the dress STILL came in before all of the other girls who had ordered a few weeks earlier (at another shop).
The shop isn’t fancy, and there’s not a ton of space, yet they are very efficient, and even though I wasn’t the bride I was still treated well when I was in there (I’ve been to several shops where if you aren’t the bride then you simply don’t matter).
They only take the first half of the payment by credit card though, all balances have to be paid in cash… odd, but it didn’t seem like their business was hurting at all.