Basnight Land & Lawn Inc

I contacted Basnight to request an estimate. I was finally contacted back about a week later by Christian Basnight via email. I provided Mr. Basnight with what I needed an estimate on. Here we are 3 weeks later and they still haven’t bothered to send me a quote. I sent a follow up email to Christian 2 weeks ago and he hasn’t even had the decency to reply. Lousy customer service. I will take my business elsewhere.

They recently mowed and picked up the leaves that came down last year. I feel this demonstrates commitment. Hopefully they put mulch in soon. It’s been a couple of years since.

Giving a 1 star because of several reasons. While they seem to work better with individual home landscaping their service a apartment complexes is not the same. They’ve been coming here for the past 5 years or so and do not clean up the mess of massive clippings left behind from underneath the mowers. They’ve left chicken bones from lunch laying under trees where dogs get to them and have broken lawn ornaments three times.
The biggest gripe are the mower clippings. The sidewalk clippings they blow away but the rest is left behind. We have quite a few dogs that eat grass. With the chemical treatments added to this, it’s absolutely insane they don’t take the time to rake up what’s left.
As for landscaping, they trim the edges. They don’t trim tress unless asked, they don’t remove dead limbs or plants unless asked.
No, not happy with their service at all. The landscapers we had before them were great. I guess when you go with a cheaper company, that’s what you get.
Rant over.

Signed up for their lawn service 2 and ½ years ago, and initially it was very good. However, about a year after they started maintaining our lawn, the service rep left the company, and the service went steadily downhill thereafter. The new rep didn’t know anything about the sod that Basnight had installed (and which did not survive because it was not cut back properly), nor did he show any interest in standing by the promise to replace it. The grounds crew changed the shape of our shrubs without consulting with us. The office staff is rude & out of touch. They sent an incomplete estimate for fence work that lacked detail, and never responded to my request for specifics (e.g. material type, design, very basic stuff). When I called to say I am cancelling (written letter to follow), they said it needed to be a certified letter. Mind you, we don’t pay by EFT, and the contract was not for any specified period, and we paid all bills on time, and we are cancelling at the end of a billing period to be fair. Stay away from these turkeys.

Had a good experience when we met our salesmen in late April and he told us our project might be finished by Memorial Day. We never heard anything, we called and the office representative said their were some delays with our paperwork but we would be on the schedule soon. They then told us we were scheduled for Mon & Tues June 16 & 17. We never received a call to confirm but I assumed they would be here today to start our project. When we called this morning they informed us we aren’t on the schedule until next week. We’ll believe it when we see the workers here. Everyone has been extremely apologetic and nice however the wait and lack of communication has been extremely frustrating. We passed up several companies who committed to a shorter time frame because of Basnight’s reputation… Not sure that this was the right decision.

Christian from Basnight Land & Lawn read my review and contacted me through Unilocal and apologized for my experience and offered to turn this negative experience around. I truly appreciate any business owner, let alone an individual, who is willing to take the time to address a wrong and make it a right. At this moment, I am unsure if we will be using Basnight’s services, as I let my husband be the deciding factor on this matter, but I am happy to say that Christian did finally schedule an appointment and meet up with my husband for an estimate on irrigation services.

Customer service professionals! We had to have our well and sprinkler system repaired and could not have picked a better company than Basnight.
Because of a family health issue we were not always available to meet the crew when they came to our home. Kevin and the rest of his crew went out of their way to make sure that they did not disturb our sick family member, found the problem and fixed it and left the property in great shape.
It is very rare today to find a contractor who you can trust. Kevin and the Basnight crew proved to very trust worthy.
Andy Mooney
Chesapeake, Virginia

We had Basnight Land and Lawn out to our house last year to perform a spring clean up on our lawn at our home in Chick’s Beach. Our experience throughout each step of the process was wonderful. We were able to schedule our appointment with ease and on the day of the project, the crew arrived on time, in uniform and ready to work. There were at least 5 – 6 men on site all day long working, and all were very kind and professional. My husband and I were very pleased with the finished product and we received compliments on the appearance of our lawn from neighbors and guests all summer long! I definitely recommend Basnight Land and Lawn to anyone in the Hampton Roads area. We plan to work with them again for our future lawn care and landscaping needs.

I have used Basnight Land and Lawn for multiple very large projects on my property, from hardscape to softscaping, irrigation and lighting the results have continually exceeded my already high expectations. When there have been a few routine issues with plantings not thriving they have always responded immediately and replaced those not growing well with new plants. On other occasions I have had damage done to my irrigation by other contractors on site and Basnight always responded the next day to make the necessary repairs — I never got put off because the repairs were minor.
I have worked with other so called full service landscaping companies in the past and Basnight is the only one that really measures up. For the most part their crews are full time employees — not a pick-​up detail of subs — and that makes a huge difference. Their designers I have worked with have been unbelievably well credentialed and superb at their craft. In every case the designers listened to my ideas and helped me get the very best possible results for my money.
I am sold on these guys — truly!

Our experience with Basnight is with work at our home as well as the landscaping for our development (Ravenna). We were initially attracted to our development by the immaculately landscaped entrance and common areas — simply gorgeous and beautifully maintained throughout all seasons. When we needed work done at our home, we contact Basnight and have used them for several jobs. We’ve been satisfied with the price, the professionalism of the workers, and the follow up. We’ve used other landscapers in the past — big mistake. Basnight is our go-​to for our landscaping needs.

Poor customer service! Salesman took three weeks and multiple phone calls and e mails to get back to us with original estimate (he had promised we would hear back in 2 – 3 days). We tried multiple times to contact him. He said he had both e mail and voicemail problems. Office staff was less than cordial. Because they were a word of mouth referral, we got past that. We were ultimately scheduled for a significant landscape project with a date selected by Basknight and confirmed by their e mail. They did not show that day. My spouse and I arranged to be off work that day and after several hours of us calling them, we were told that they would not be coming due to rain and that we should have known that and should have gone to work. At one point the owner informed my wife that he would wait to talk to the man of the house. When we said we would cancel and work with another company, we were told that if that were the case, they would calculate a bill (extremely high) for providing us with an estimate. We rescheduled for the next week. The guys who showed up to do the work did a reasonable job with a couple of caveats. They forgot to put down Preen herbicide and weeds are now as bad as before. Landscaping lighting is very weak and components are cheap. They promised to return to upgrade lighting but never did. There was absolutely zero follow up from Basknight about whether we were in any way satisfied with the work. Our subsequent e mails were either unanswered or replied with a brush off.
I’m not sure who had a five star experience with this company but would guess that review was entered by the owner or management. I would not do business with them again and would rather try any random guy with a truck, trailer and phone.

Really great company that is focused on deliver superior customer service. They provide commercial landscape design, build, and maintenance along with residential hardscapes and water works. There is absolutely no better company in the area.