Firestone Complete Auto Care

Chesapeake, United States

4

Closed now

7 reviews

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Telephone:
+1 757-301-0105
Website:
www.firestonecompleteautocare.com
Address:
133 Hillcrest Pkwy, Chesapeake, VA, 23322
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Today

Today 7:00 am – 7:00 pm
Closed now
Local time (Chesapeake) 4:10 AM Thursday, June 26, 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 7:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 9:00 am – 5:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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7 reviews of Firestone Complete Auto Care

No registration required
Place rating: 5
Chesapeake, VA
It has been a couple of months since I was in but I not just wanted to but felt I had to write a review for the simple reason that this place is AWESOME. I have been going to Firestone for a few yrs now, I took advantage of their alignments for life.
This most recent time I went in I had an issue with annoying noise coming from my tire, Shawn got me in and kept me updated, and just watching him in action with his customers was mind blowing this guy knows his business, that is why I would trust my wife to take her vehicle there by herself and trust they would do what is needed not what is going to put more money in their pocket. The tech was awesome and Shawn charged me minimal for my extended wait which was not an issue at all. I will always bring my vehicle’s there. Great job and customer for life.
Bill R.
Place rating: 5
Jacksonville, FL
I have taken two of my cars here for a multitude of different things. They have always been courteous and went the extra mile in my eyes. I am very particular about my cars and rarely take them to any shop unless I have to.
Alignments have been spot on, mounting and balancing has been perfect no damage to wheels either. One of the techs even took it upon himself to help me remove my wheel locks with me after my wheel lock key broke from another shop that over torqued my wheel lug nuts and lock. Good shop don’t listen to any of the negative reviews.
Place rating: 2
Richmond, VA
This place has horrible customer service. Especially the blonde lady. I made an appointment for two vehicles and hour apart and they didn’t do any work for almost 1.5 hours after the first appointment! Then the lady tried to lie to my wife stating that since I didn’t specifically state I needed the car done at any certain time, that implied that they could just get the cars in whenever. Mind you I walked in with my baby and asked her how long to expect. She said 45 minutes… Didn’t happen. This place is a waste of your time and money.
Place rating: 1
Des Plaines, IL
Horrible service. I went to this location for the first time yesterday and it will be my last. I made an appointment at 10 a. m for an oil change and at 11:15 I went to pick up my car and it had not even been serviced yet! I was told that because I was not in the waiting room they did not think I needed my vehicle back at any certain time. Isn’t that the reason you would schedule an appointment?! The lady that checked my vehicle in did not seem to care one bit and was very unprofessional. This is my first review I have ever written on a business before and I highly suggest going elsewhere. EXxon on battlefield blvd ended up changing my oil ON TIME and it only took 30 minutes!
Place rating: 5
Chesapeake, VA
I got a piece of metal stuck under my car on the way to North Carolina. Stopped at Firestone and they were very honest and said this is your problem and it would be no charge. They could’ve easily charge me a lot of money, I would’ve never known but they were honest and I appreciate their honesty and professionalism. I have been back several times with various cars and I have always felt I could trust them
Place rating: 5
West Chester, PA
We got a flat on our 6 hour ride from NC to PA
Lucky for us Firestone was open on Sunday
Eric and Amanda worked us into the schedule and got us on our way, plus helped with directions. They are right near a Wawa too.
Excellent customer focus
Nice waiting area plus wireless!
Good find!
Place rating: 5
Newport News, VA
I went there for R&R of front and rear brakes. I was quoted extremely high at another service station, and called around for quotes. This firestone quoted me for less than ½ of what the original quote was for, and a little less than average for other repair stations. I called ahead — and it was on a Friday about 2:30 pm, they told me to come in right away — I was surprised at that. I was in and out in about an hr and ½. No fuss, they even gave me a coupon for a brake special and price was even lower. I mentioned that they had a few bad reviews previously. I was informed that they were taken over by new management and new mechanics. I will be coming back for future reapirs, oil changes, and inspections.