The Klumsy Moose Children’s Boutique

I just had my first experience at the Klumsy Moose this past week. I wanted to do something special for my 5 year old and she loves to be pampered. I called to make a same day appointment, which their policy is 24 hours, but she scheduled me and allowed me to come the same day. My daughter had an awesome time. They had fun music, lots of glitter, make up, pink robes, cotton candy lotion, and everything to make it a little girl’s dream. The manager was super friendly and had a wonderful attitude and connected well with my daughter. I will be back and I will bring friends. ASK ABOUT THEIR SPECIALS!

Klumsy moose staff are the most unprofessional I’ve ever meet. To make a long story short, small businesses like the klumsy moose wouldn’t progress w/​o military families. Therefore, to my surprise Brandi one of the mgr., whom I’ve communicated with throughout my baby’s bday planning would have the audacity to give my time slot to another customer. Btw**Brandi nor the owner has not apologize. second mgr Candace, visited the store and spoke to find out what happened. She responded by stating Brandi knows better and I can call the owner on Sunday and speak with her. She does not have a contract number for either one. Please understand that I communicated with Brandi at least once a week because I wanted my baby’s bday a certain way. My limo was reserve the same day, I reserve my date/​time slot. I was told by Brandi she would add my name and assure my time was secured. I also requested a clean environment including all costumes. Which I was promised would be taken care of, which I received a called from Brandi stating the owner could not fulfill all my request. reallyI was honest letting her know, The facility was not sanitary. They are over price for no reason, and the groupon coupon is a joke. I took my business somewhere else with my pink hummer.

I am basing this review off of my experience as a parent, watching my close friends daughters party that was held there. For the $ 400 dollar price tag it was completely over priced with terrible customer service. It was very over priced the girls/​staff were extremely rude and DID NOT know how to speak to children. Ex: The girls wanted to pick their headbands out which the workers wouldn’t allow because they said everyone would choose pink. Which fine fair, so when a child says «yay I got the color I wanted» the staff SHOULD NOT RESPOND «good thing you didn’t say your favorite color or you wouldn’t have gotten it.» THESE ARE 7 year old girls. You don’t speak to them that way. They also didn’t care when the birthday girl didn’t like her makeup they responded with «that’s what you chose» she was upset because it was «too much» she’s 7 she doesn’t wear makeup. You DONT RESPOND «THATS WHAT YOU CHOSE» to a child and most importantly to the birthday girl. The fact they demand gratuity is a joke. How dare they! They make you pay it before. What if you aren’t satisfied? And we were NOT. I would never hold a birthday party there for my child. The owner has a great idea here but needs to be involved instead of having two 17 year old girls who don’t care about if the children enjoy themselves. I wouldn’t even have trusted them to babysit my child let alone throw her birthday party. Oh and I don’t want to forget they did NOT have the birthday girls name on the birthday board. How rude and inconsiderate? They also did not bring her, her birthday cake!!! They had it behind her. so we sang happy birthday and she wasn’t even facing her cake. Why wouldn’t you put the cake in front of her? Or give the girls anything to drink until the last 5 minutes of the party, as they were eating cake. They had popcorn and chocolate covered food out so you would think they would at least provide water. No they told the thirsty little girls to wait. So they waited until they got cake two hours later to get anything to drink which btw was just a two liter of lemonade. They could have tried much harder to make these little girls experience better. Very unsatisfied.

Very poor quality service and below average compare considering money charged.
I could have done better job myself doing nail polishes for my kids compare to the professional staff they claim to have.
Don’t even waste money !!!

I would like to say that this is directly related to the customer service. The place is perfect and smells of chocolate, it is totally appropriate for tweens and little girls. HOWEVER, a crash course in interpersonal skills along with customer service is needed. We walk in and there are 3 people that work there, someone behind the counter and 2 techs, one tech is doing nothing and the other is scrubbing a childs feet. No «hello, hi, what do you want «NOTHING We walk in further… again no acknowledgment, no» thanks we will be with you in a moment «, NOTHING. Basically it set the tone. If you own a business, and need groupon to boost your revenue, then every person who walks through the door should be treated as the reason you can rent the space. Second, if you arent a people person, let someone else manage the front if the house with a better personality. Third charging gratuity up front in cash obviously gives you the leeway to do what you want. Im glad my daughter and her friend didnt pick up on the lack of warmth and the tech’s obvious apprehension to touch them. Any patron should at least get a hello, thanks, and goodbye. We did NOT. The other unflattering reviews are SPOT ON, buyer beware groupon or not.

I am first going to start off by saying that I am sorry that there are not better reviews for this place. I purchased a groupon for my 4 yo and she absolutely loved everything about this place. She received hand and toe polish, and got to pick a base color plus glitter topcoat. She got to wear a cute diva robe for the time we were there, and then after hands and toes, the lady did her hair in a cute fancy bun with glitter and did her makeup, colors of my daughter’s choice. Then she was surprised with a crown and a ring, and a box of gummy bears at the end. I loved this place and we will be back, groupon or not!