I will never shop here again. I bought a sleeper sofa 2 years ago with fabric protection(which by the way don’t ever get; waste of money). Customer service is gone here and out the window. I have a few stains on my sofa and they told me that’s it’s a courtesy that they will come out to see if they can remove the stains.(personnel note: If they can’t, well your pretty screwed). When I originally bought the fabric protection the salesperson, Barbara told me that they would replace the fabric at NO cost to me if they can’t remove the stains. Well, hmm they lied. Really? They also told me to hire another professional cleaner, out of my own pocket book before they return again for another courtesy visit. Thanks Art Van for your loyal customer service.