Precision Irrigation Inc

I interviewed several companies to install sprinklers at my home and Precision was the cheapest. They weren’t the best sales pitch but I decided to go with the best price.
I immediately regretted my decision when the installation process took two weeks! I had been pitched a two day install… But those two days were spread out amongst two weeks! During that time my yard looked like crap! The whole reason for getting sprinklers was to make the yard look better. Instead they did a careless job of digging and installing the pipes and cleaning up after themselves.
Customer service at this company is also not the greatest. They are high volume and as a result you are not a priority. I wish I had done more research and paid a little bit more for better customer service.

I have no problem paying for labor charges but do not want to pay for labor charges associated with a problem they created. It does not make sense for any business to do this. The first time we turned on the sprinkler system at our new home we knew something was not right, two of the heads would not go back down when the water was turned off. The previous owners had a system installed and maintained by precision irrigation. As part of our sale, they had purchased a service plan for the sprinkler system just in case any repairs were needed in 2015. They had purchased the ultimate service plan $ 589 which was supposed to include start up, maintenance with all parts and labor and system winterization. The technician that they sent out cleared a lot of broken pipe from the line (probably a broken pipe resultant from poor winterization which they did in 2014) and replaced two valves. Reportedly the warranty only covered 1.5 hours of his time so we were charged for the additional time he spent. The next morning I walk out into my yard and find water spraying up from the side of my house near the back flow preventer, our whole yard was saturated with water. Obviously they messed something up of missed something major. They could not get someone out again for another week and a half to check out the issue and on top of this I discover that we would be charged $ 100 an hour and labor charges for them to fix their mistake. This is not right, there is probably a broken pipe in my yard and either way we look at this this is their fault. it is not right that they can mess something up and charge for the repair. I would like them to fix their mistake and not charge me for it. This is poor business practice.

I have used Precision for several irrigation system start-​ups and shut-​downs. Typically I have been satisfied with their work. They give a large appointment window, but are always willing to have the tech call 30 minutes before arriving. They have also always arrived when scheduled. All that being said, I will never use them again after my last system start-​up. Several items needed replaced, which I was happy to have them do. However, upon receiving the bill for the work, the prices they charged for the replacement parts was beyond ridiculous. I understand that they mark these items up and know that they are a business and need to make a profit, but the prices they charged me border on criminal. I had a 1″ ball valve replaced for which they charged me $ 89.14 (I found the same item on
for $ 9.21). The next item was a Wilkens Rubber Kit (essentially a gasket), for which I was charged $ 71.65 (found same item on Amazon for $ 30.00). The last item was a Toro Wireless Rain Sensor, charged $ 162.00 for sensor only, found at sprinkler supply for $ 78.00 (and that included not only the sensor but the receiver too). So in total I was charged $ 323 (parts only… labor charges are not included in this number) for items that without looking for more than 5 minutes I found for $ 120. I am certain spending a little more time searching, I could have found these items for less than $ 100. When I called they told me there was nothing they could do, I told them in that case I would never use them again, they hung-​up on me.

This company is not licensed to test backflow devices or install irrigation systems in St. Louis County. They are fraudulent in all business practices and any positive reviews that you may run across are written by employees and their family members. The owner, Jim Nienhaus, threatens all new employees that they must right a review. The company will refuse to correct issues they have caused with out charging the customer more, unless a customer threatens to go to the BBB or write the truth in a review. The owners lost the liscense necessary due to fraudulent testing practices. The general manager Randy Brown has called homeowners stupid and jerks while out on a job site when the homeowners have valid reasons for needing work to be repaired. Customer service and workmanship is a pathetic joke. The owners cultivate this thinking so don’t waste your time. DO YOURSELF A FAVOR AND FIND ANOTHER COMPANY.

Excellent job! Precision installed my Christmas lights this year and I couldn’t be happier. The service was great and I got the results I wanted. I will definitely be using Precision again next year.