Daro Management Services, LLC

Really disappointed by the customer service from this company. I received a notice less than a month before my lease expired that my monthly rent would be increased by almost $ 300 a month! I immediately emailed and requested to negotiate and was consistently ignored after multiple inquiries. Ann emailed me twice saying she would get back to me shortly but they planned to offer me a concession if I renewed beyond month to month. She never did. I think this was done in deliberate bad faith to trick me into having to pay extra after I moved out, because when I found a new place that is much nicer for consistently cheaper and informed them I wouldn’t be renewing, I was told that since my notice to vacate was not given 30 days prior to moving out I would still have to pay some of the next month’s rent (even though they did not extend the same courtesy to me regarding the rent increase…).
I was also told when I moved in that tenants are not required to clean when they vacate, that we just pick up and go. This is not true. You do have to clean and will be charged if you don’t.
Also, if you move in to a property expect to have the water shut off for repairs at regular intervals and go well into the summer without AC. This is not worth the arm and leg they charge you.

Daro doesn’t care. Plain and simple. We have gone without water more times than I can count, even heat – in the middle of winter. When you call corporate? They ask you for patience and understanding or Ann starts diverting the conversation. They drilled a hole in the middle of my parking spot. I couldn’t use my spot, that I pay for. Did they offer me a different spot? No. Did I ask them for one? Yes. Did they give me the credit I asked for? No. Ann passed the blame on to someone else. It’s simple Daro: you do not deserve the rent we pay when you do not deliver on basic items like water and heat and safety, let alone what we are promised for when we are sold our leases. We probably also should not have to deal with consistent issues like elevators that don’t work, front desk staff that are never there (or do they even have staff for us now that they’ve sold our building?), not having our parking lot/​sidewalks plowed and salted, laundry machines that are consistently out-​of-​order (we only have three for 72 units) or… one of my personal favorites, knowing that they use the same front door code for all of their properties, so any tenant, past or present, can get inside the building. Maybe one of the tenants from Heatherington will come visit us with their bed bugs? Thanks Daro.

Really disappointed in how Daro turned out in the end. For years I was a loyal tenant. always thoughtful and curious to the staff — in fact I loved the staff we had at Tilden Hall. Some of the best people I’ve ever met.
When our building began the process of being sold to a developer it’s like Daro stopped caring about us. Suddenly we didn’t have heat or hot water once a week through the winter. Sidewalks weren’t being shoveled and salt wasn’t going down during the storms. In the past when things go wrong we complain to the management and they feel bad and would give you a credit on your rent. I never felt like the problems reached that level of severity so I never once asked until the last few months when everything began to go wrong.
All of the amazing people we loved who worked at the front desk were shifted to other buildings and we ended up with random temps. And the so-​called 24 hour front desk person, become an occasional after thought.
Basically Daro knew they weren’t going to make more money so they gave up on Tilden Hall. They turned me from a loyal advocate who was looking for other Daro properties to move to — into a furious tenant looking for options to let people know how much they REALLY care about you.