Today I had yet another extremely unahppy, unprofessional experience with this rinky-dink operation. I have not switched my home owners insurance away from them because it is more trouble than it is worth to do it. But any potential customers should know that all these people want to do is grab your cash, load as much insurance as possible onto you. They don’t care about you. And once you are a customer, forget it — they will put you off and obfuscate and delay as much as possible, unless they think you really may leave, then will compromise a little just to take your money for another year.