R DiFoggio & Sam Plumbing and Sewer

I own a condo in a multi-​unit building, our condo President has been using R. DiFoggio & Sam Plumbing and Sewer Co. for multiple years so when there was a problem with plumbing they were referred to us from our President. The problem was on the first floor but since it was an outside pipe it was affecting all three floors, my unit being on the top floor. I received a call from my 86 year old neighbor letting me know that she needed to call the plumber because she was having a backup in her kitchen sink. She called and had an appointment for 10am the next day, Tuesday, so I took the day off of work and sat with her when the plumber came because I didn’t want for her to get taken advantage of. Justin from R. DiFoggio & Sam Plumbing and Sewer Co. arrived at 10am and looked at the drain and was able to rot the pipe quickly because the sewer was directly outside of her kitchen window and it was a short run. Justin was done within 45 minutes, we asked for a price quote and he let us know that he was not able to provide us with a price nor an invoice but that they charge x amount per hour and that since we were under an hour we wouldn’t have to pay the entire amount. We were very happy about this and thought that it was great that he was able to fix the issue in such a short amount of time. When we received the bill from R. DiFoggio & Sam Plumbing and Sewer Co. three weeks later we were billed for 2 hours so I called their office and was told that they would look into this and call me back. I didn’t receive a call back so I called again and spoke with Sam who told me that the plumber was there for 2 hours and so we needed to pay the full amount. I let Sam know that I was there and that Justin was there for only 45 minutes and asked that he call Justin to verify this. Sam told me that Justin was on a job, that our condo President said he was there for 2 hours and that he wasn’t dealing with me anymore. I let him know that the condo President was not there when Justin was and that I was there the entire time, he said well I am only dealing with the President and you can call her. I called her and let her know what had happened and she was able to call Sam back and have our bill readjusted. I would not recommend R. DiFoggio & Sam Plumbing and Sewer Co. to anyone, I feel that they took advantage of the situation because of an elderly lady and Sam was caught because someone was paying attention. They won’t provide you with an invoice and they don’t mark their start and end times on their invoices which is a poor practice. If you challenge their pricing and the hours that were worked Sam just won’t deal with you which is also a poor practice. I will not be using DiFoggio Plumbing again in the future.

They did resolve my issue quickly and were prompt which is why I gave them 3 stars. They are overpriced and unreasonable with their pricing. They finished about 35 – 40 minutes after he got to my place. He then tested for about 15 minutes. Then packed up and had a smoke. It was an hour and five minutes when he was done writing my ticket and charged me for an hour and a half. I asked him to call his boss to see if he can charge me for the hour. Well I just paid $ 90 for this guys smoke break. Will definitely never use them again!