A-American Custom Flooring

My husband and I hired A-​American Custom Flooring to replace our countertops and windowsills, and the quality of the work was so bad that the word «quality» shouldn’t even be used. The countertops and windowsills they installed were not level, and the Corian was flawed, with white dusty smudges embedded within it. The workers also left huge gaping spaces between the Corian and the original surfaces, and they were so large that I could actually fit my entire hand and part my arm inside. Nothing looked «finished» when they left. The edges of the Corian weren’t smooth, and the pieces didn’t fit together correctly. In addition, there was some sort of adhesive or something all over the place. When we contacted the sales person and the manager about the problems, it took them three days to respond. And when they finally came out to look at the work, they told us that our job wasn’t a «9−1−1 situation.» They also told us that there was nothing wrong with the Corian or the work they had done. They blamed the huge gaping spaces on the fact that the surfaces under the Corian weren’t level. What? So… they’d place Corian on top of surfaces that weren’t level? Wouldn’t they either make them level or tell us that we had to hire someone to make them level before they could complete the install? The manager at A-​American Custom Flooring was rude to say the least. We went back and forth many times for a couple of weeks during which my husband and I could not use our kitchen since it was torn apart and since our new sink not been hooked up. In the end, the manager agreed to send his guys over to rip out the work they had done. Luckily, the sales person had neglected to collect a down payment from us at the time we placed the order because we would’ve had a very difficult time getting them to refund it. On the other hand, they never even tried to bill us after the fact, and they shouldn’t have because they didn’t do good work and because they removed what little (shoddy) work they had done anyway. Once they were finally out of our home for good, we hired a big box store, which contracted with a local company to install our countertops and windowsills. We didn’t have any problems with the big box store or with their local partner. These companies also didn’t claim that our surfaces weren’t level. Instead, everything went perfectly and everything looked beautiful. We should have certainly gone to the big box store in the first place.

I went to A American a couple of times through my remodel for various reasons. I got an estimate on granite from them for my counter. I found it about $ 1k higher than other estimates I received on the same stone. Their selection is also pretty limited, and you will have to go to a yard elsewhere to view the stone, so if you’re able to explore options outside of the city, I would highly recommend it.
I checked out some backsplash tile here that I thought based upon a website picture I would like (note: they have a very funky website when it comes to perusing items; was never able to figure that out). In person, the tile was not what I expected, either visually or price wise. I did take it home to think about it, but had to pay $ 20 to get a sample. Got a refund when I brought it back, but just worth noting, they’re not liberal with samples like Tile Outlet. All in all, the backsplash tile was more expensive than warranted.
I came back another time with sort of an emergency floor tile situation. I will say A American has a very large selection of floor tiling. They also have some available in stock, which is sadly a rarity. I didn’t really find anything I liked however, and what was workable was about $ 4 a square foot, so not great price wise either. Looking through all of their boards can get a bit overwhelming. I would not say A American should be avoided, but after having been in there several times, I found the staff not to be particularly helpful or welcoming, and the price though reasonable for the most part, was not particularly impressive.

They have a very big selection of tile there so, it is easy to get lost. But if you need tile for the floor — you will certainly find there something you like. I think, they have the largest selection in Chicago. The prices for the tile are reasonable, although surely not bargain prices like in the outlet in Fullerton. But again, they have very big selection.
On the negative side, though, there are no prices. So, you have to ask the manager every time you like something to give you a quote which takes him a while. There is only one manager and in case there are also other customers, you will have to wait until the manager is free, just to figure out which tiles are in your price range. Very inconvenient and bad for their business. Product with a price tag on it sells better, why not put prices everywhere? On week days the shop is almost empty, so it is good to go there to find what you want.

This is a great place where you can find most major surface brands. They are unlike Home Depot where you have one or two options for flooring and you must search the whole warehouse to find some help. A-​American provides affordable top quality products with many choices. Don’t forget these guys are not a franchise, they are local and affordable. That’s why I only use them when I have surface work around the house.

Deciding it was time to replace my formica kitchen countertops, I went to the big box stores who nickel and dime you and force you to be your own contractor taking on much responsibility. Then I talked to another company that handled everything but charged 2−3x more.
Then I found A-​American which had a great showroom, although the staff were not especially welcoming. I meandered and then a man asked if I needed help, and provided quick assistance knowing his products. The price was great and there were no hidden charges whatsoever. And, bonus, the granite I chose happened to be on special.
It was installed today quickly and efficiently and looks great. Would use again.

Huzzah for A-​American! We already had our countertops installed from somewhere else (Interior of Stone — also very good), but we wanted just one small additional countertop for a spare corner. We couldn’t get our original guys to call us back and build the thing, but Alin at A American was quick and super. He took such care with the details, which you don’t always find with a small job.
We went to the Lincolnwood location, which had a great display of flooring and tile, etc. Too bad we don’t need any more countertops, but we’ll use them when we replace the next floor!

Andrew of A American is our HERO. He was first class from start to finish when we used his company for getting granite countertops installed in our new kitchen. He squeezed us in for an estimate, hung around at their warehouse the same evening so that we could pick out a slab, and three days later we were getting granite installed! And good lord did we get a nice slab! We couldn’t have been happier with our experience dealing with him. He helped us out a lot, gave us good advice, and the installation was quick and efficient. The installers were really nice and professional, and came back the same day when the weight of the granite caused a panel to shift on our bar and fixed the problem with no hassle whatsoever. Andrew oversaw the whole thing from start to finish and was easy to reach whenever we had questions or needed something.
They offer 6 months of free financing through a credit company, which is really nice. I’d recommend Andrew to anyone looking for a new countertop!