A Appliance Source Inc.

Incredibly helpful. Solved my problem over the phone.

Good guys. What’s nice about them is that they try to solve whatever problem you’re having over the phone first, so you don’t have to pay for a repairman. The two times I’ve used them for washer service, they came within the timeframe quoted, the repairman was professional and even gave me tips on operating my washer to avoid extra calls.

Use this company! After calling a handful of appliance repair services and not getting any calls back to fix my dishwasher, I called this company, they answered right away, and he immediately could make the appointment. No waiting for someone to call me back to make one. First, he did some troubleshooting on the phone with me and what do you know, it worked! He saved me so much money and so much time! 100 stars!

I was referred to them by Frigidaire to replace the broken glass in my Affinity front load washer. My call was immediately and professionally answered. I was told that they would have to call and order the glass and that they would call me back with an estimate, which they did within 5 minutes. The part was to take approximately 2 weeks. A week after they ordered the part, they called me to check in and tell me when they were expecting the part to arrive and then called again when the part was due in and told me that they were scheduling me for repair the following day. The day it was to be installed, they called at 8 am and gave me a window of 8:30– 10:30 am The service tech was here at 8:45 am. He was mindful to not create or leave a mess. The repair was done quickly and painlessly and even came to less than I was quoted. The technician even replaced the washers in the door to PREVENT a problem that has been common in this model. I found A Appliance Source Inc to be professional and their customer service was excellent. I highly recommend!

Washing machine stopped working mid-​cycle so I Unilocaled around and found several places. When I called most of them were just some dude’s voicemail (and I never got a call back when I left a message). This place a person picked up the phone right away which is a big plus in my book! Between the time I made the initial appointment and a couple weeks later when it was scheduled, I called about four times (since repair places are sometimes flaky I get nervous and always want to triple confirm they’re still coming), and each time someone picked up right away or called back within 5 or 10 minutes. Also when made the appointment they told me someone would call me the day of between 8 and 8:30 to confirm the 2 hour appointment «window» — and sure enough I *did* get a call in that time frame, AND the repairman arrived during the stated window. I was thrilled!
Since I have to take time off work to schedule an appointment, I really appreciated all this — the easy communication is reassuring, and the follow through on their promises shows respect for the customer’s time (which is a rare and beautiful thing!). I’m glad I went with this place instead of Sears Home Services, which although they offer Saturday appointments, sounds like a nightmare looking at their Unilocal reviews. Speaking of weekend/​evening appointments, this place doesn’t offer them, but is totally up front about that. A couple of the other places I called prominently state «²⁴⁄₇ service» on their websites, but the first never even called me back, and the second picked up the phone but seem disgusted at me for asking. If you don’t offer it, don’t say you do and be mad when people ask! So yeah, A Appliance Source does not have weekend or evening, but in reality few places do and and least AAS is honest about their true hours.
Appointment itself — the guy was nice, quickly found the problem, and made a point of showing me what it was (a computer part had blown out– there were burn marks all over the circuit board). He had a replacement part with him in his truck, and quickly swapped them out, tested, and cleaned up. Have now done three loads of laundry without a hitch. Hooray!
Total cost: $ 295 — that’s $ 65 for the service call, and the rest for parts and labor. The service call has a warranty of 30 days on *all* appliances in the house (not just the one that was fixed), so if any others go on the fritz (I hope not, but good to know), there’s no $ 65 charge for a visit within 30 days, just the parts and labor.

A complete ripoff!!! It costs me $ 150 for the repairman to put a new screw in my washing machine since it was off balance. It only took him 15 minutes too! DO NOT waste your money with A Appliance Source!

Super nice folks. Actually gave me ideas to troubleshoot on my own rather than send a repair person unnecessarily for my Frigidaire fridge. They also replaced an igniter on my oven a few years back. Easy to schedule, showed up at expected time, reasonable charges and professional service provided. Would recommend.

I called A Appliance source because Frigidaire referenced them as a place to call for repairs. I almost scheduled Sears to come for $ 229 and then called A Appliance Source to get quotes — A Appliance kindly showed me to a simple solution that fixed my dishwasher for free! They must be out there truly to help their customers! I appreciate their help and time!

I was referred to A Appliance Source by Frigidaire, when I was having a problem with my dishwasher. The service was excellent from the beginning – when I called, a real person answered the phone. She took my information, scheduled a service time within a week (I called on the Thursday before a holiday weekend), and I was able to stipulate a specific time of day (rather than an open window) for the call. Twenty minutes later, a tech called back to reconfirm the information and the «diagnosis,» and he was able to give me two potential prices for each of the two potential problems that could be causing the dishwasher to not start. On the day of service, the technician called at 8:30am, exactly as scheduled, and reconfirmed the 9−11am window. He arrived at 9:10, replaced the part in 15 minutes, and was done and gone before 9:30…with a promise that the «service call» component of my fee was good for 30 days, in the event another appliance had an issue.
Overall, this was absolutely excellent service and I would highly recommend them.

**This review has been moved from A Climate Source since the business split.**
Highly professional. Über friendly on the phone, no matter who I spoke to. I found them as a certified service agent on the Electrolux web site.
A solenoid went bad in our 2-y.o. Electrolux washer leaking water all over the laundry room floor. When I called Electrolux they informed me that we were *just* out of warrantee (naturally). They gave me the name of ACS for service. The tech who came out for the service call said this was going to be a pricey repair with parts and labor for two techs and a couple hours. He encouraged me to go back to Electrolux and press for some kind of compensation since it was not a common failure & so close to warrantee. I took his advice and was able to get both the part *and* the labor from Electrolux. (Thank you, Tony!)
They’ve been here twice. Each time I got a call by 8am the morning of the scheduled visit giving me a 2-​hour arrival window. The second time they didn’t make that window. Not by a long shot. But the tech did call to revise it and met the second window. So ACS gets points for that «communication thing». They followed up twice after the initial service call when I was dealing with Electrolux. Once things were squared away with Electrolux, they called multiple times to keep me informed along the way about parts ordering, delays in the part’s arrival, its arrival, and rescheduling the service call. This is what customer service is all about. It’s not hard. It’s just attention to detail.
The initial consultation charge is $ 65 for the visit. However, they apply that to the final repair costs. Very reasonable, in my book.
Top notch and classy, all the way around.

Honest and prompt service. I used Paul from ’ A Climate,’ for my washer some time ago and was recently notified via postcard the appliance repair division works independently under this name. Thanks Paul for such great customer service and communication!