A Better Resume Service

I highly suggest hiring Graham Nelson to create your resume. I wanted another set of eyes to craft my talents and experience, and make me shine prior to starting a job search. I turned to Graham based on the three hospitality industry associates who utilized his services. He is very responsive and has good suggestions. Most importantly, he has vast experience working with talent from every industry. I appreciated his spirit and willingness to listen to me.

I read there’s free consultations, so I chose this business. I scheduled my appt and asked what I needed to have with me and payment was never discussed.
**Don’t bring digital forms of your documents, they need to be paper.**
I met with Graham, definitely talented! I was impressed right away by his skills. I had my documentation on my iPad and had trouble providing it to him at the meeting.
We discussed what I wanted, what information I needed to provide and how to provide it, and then I was unexpectedly required to pay a portion of a deposit.
I was given an itemized invoice. Graham said that once he received the remaining deposit and the balance owed was at 50%, he would begin the work. He said the work takes about a week and upon completion, the remaining balance is due.
Shortly after I left, I was injured very badly and require surgery and a lengthy rehab time, making my career change impossible.
I asked Graham for my money back by email and received no response. I remembered and re-​confirmed with Graham that he «doesn’t check that email unless [he’s] called and told something has been sent.»
I called and he told me that he can’t refund me because work had already began (even though I hadn’t paid him or provided all of the documentation). So then I asked for the partial work at least and he said he can’t do that until it’s the proofing meeting, to which my remaining balance must be paid first.
Albeit a random and accidental occurrence, my deposit is being used in lieu of services however I don’t have the proof of services (or my money back).
I fully intended to come back when I’m more adequately prepared for my career change but his avoidance to refund my deposit by using a loophole was petty and shameful, now I don’t want to do business with him.

Graham with Better Resume Service was of tremendous assistance in preparing my resume twice in recent years. He was very thorough, and made sure the product was exactly what I wanted. I have been able to get two new jobs, due to relocating, in a very short period of time of searching, in large part because of the quality of my resume. I highly recommend Graham.