A Custom Heating and Air Conditioning

I had Tom come out about a month ago. He was able to meet me at my house on a very short notice. When he got there he installed a new thermostat at my request and was able to identify the problem with my air conditioner. He repaired my existing unit and spent all the time necessary to help me understand what had happened. He also looked at my furnace and radiant heat system and offered some advice on those units as well. I would definitely use Tom again and will call him when my water heater and furnace go out (they are both very old).

Tom and Alfredo arrived in a timely manner. They listened well when I told them about previous work we had done and our goals in keeping our system maintained. We were not charged for any unnecessary work, but instead our system was well maintained. I would recommend A Custom Heating and Air Conditioning to anybody. Also, the price was right.

Very competitive price, very courteous, crew was extra careful and considerate of our home. Fantastic; would use them again in a heartbeat.
–MV, North Center

I have been a loyal customer of A Custom for more years than I can remember. The main reason is that they take care of me regularly to keep everything in running order and if something goes wrong, I can count on Tom and his techs to get out here quickly and get things ship shape. Our fall check –up revealed a part that needed to be replaced to keep us warm all winter. I sure appreciate having that taken care of before it gets cold and we have no heat!

I found out that my wife was paying $ 15 a month for their maintenance plan, for quite some time. We have since cancelled it. I think its a good business plan, it brings in a steady stream of income and requires a minimal amount of labor/​time. I just dropped their rating by a star, due to the amount of money we have been charged. There was nothing seedy or dishonest about the company. They are friendly and knowledgeable. I just do not feel that the overall amount of money we have been charged by the company was equivalent to the level of service received.

Great to work with Tom and his team!
I hired A Custom Heating to install a completely new high-​efficiency furnace and air conditioning system. Basically, I had a raw industrial space with only an old furnace and ancient duct work. I brought Tom from A Custom over to take a look at it and he asked a bunch of questions and explained everything pretty clearly. Originally, I simply wanted to move the furnace and hoist a a/​c unit onto my roof, using the existing ductwork.
After talking to Tom for awhile, I realized that he really knew what he was talking about and without being pushy at all, he was very helpful and objectively assisted in presenting some new options and evaluating them. Eventually, we decided to completely remove the existing ductwork and install a newer, high-​efficiency furnace and a/​c unit, plus spiral ducts which look amazing…
A Custom’s pricing fell somewhere in the middle, compared to others that I had interviewed and considered… That said, Tom was definitely the most patient and offered the most options, which is exactly what I was looking for…
Throughout the process, he kept me updated and immediately let me know if an issue arose (they do) and then what my options were… We had some issues getting the A/​C unit onto the roof, but they came up with a unconventional and most importantly, economical, way to get it in there. Also, Tom worked very well with the other sub-​contractors I had on site (plumber, electrician, carpenters), which was helpful, because I wasn’t always able to be there.
Bottom line: I would highly recommend working with A-​Custom. I basically brought them in for the full HVAC package and they delivered in a timely, honest, and highly professional manner.

A Custom did routine maintenance on my furnaces ahead of winter. Flexible with scheduling, completely professional while at my house, not over-​bearing in any way but provided some suggestions for ongoing maintenance/​safety. SIgned up for the maintenance plan so they will take care of a/​c in the spring — Tom is really pleasant to work with.

These guys are terrific! When the compressor on my AC unit died the day I brought my newborn home, they were there to help in 20 minutes. They jumped through hoops to replace the entire unit the same day (a Saturday no less). And they didn’t even charge me extra for Saturday service. Outstanding service.