AT&T

If I could give this place 0 stars I would. I have never new to an att store where the reps acted like helping the customer was a pain. Person helpin us was actually on hold for her personal business and when her phone was answered she just walked off in the middle of my iPhone 6s purchase to finish her phone call. After I bought the iPhone they gave some excuse that they didn’t have the ability to transfer contacts and pics. I had to go to a different store off 47^th which was super helpful

I would give this location negative stars if I could. I walked into this store a few moments ago to see 4 employees. Two of which were helping customers and two others who were texting on their phone. The gentleman who was busy with a customer greeted me & said «someone will be with you in a moment» so I walked around viewing the phones on display. The same two employees who weren’t with customers continued to talk, text on their phone & ignore me. After about 5 minutes I went up to the service desk & it wasn’t until then that one of the two asked if I needed help. As I asked questions about a phone I wanted he answered with an attitude. I felt I was pulling teeth to get answers. What a nasty attitude, lazy work ethic! so I walked right out. This is by far the worst customer service I’ve ever experienced at an AT&T store. Those two employees should be fired.

I stopped at the location in Glenwood to pay my wifes bill. The service there was ok bu twhen i had to talk with customer service over the phone, they were very rude uncompassionate to my needs. I left another provider with the hopes of all this great features and service that they were suppose to provide me. All this was a huge lie and i would never recommend anyone to deal with AT&T. They keep charging me for disconnection fees for a bill I don’t have to pay until the 15^th of every month but they say i suppose to pay on the ninth. I spoke with three different customer service reps as well as the rep who initially signed my contract at the beginning. I was given the choice of having to pay in the begining or the end of the month and I chose the end. Somehow nobody can fix that issue or understand my frustration about not getting this reconciled at all. All the keep on trying to do is to get me to sign up for cable television or home security. Why would I do that and you guys can’t even get a phone bill correct. This is the most uncaring, dishonest company I’ve ever delt with.

The immortal words of Lily Tomlin’s telephone operator, Ernestine, «We’re the phone company and we don’t care.»
Customer service… horrendous.
Staff does not know their own products and services (or they simply lie).
If only we could bill THEM for the time it has taken to straighten out what should be a common task for them: Family plan add another phone from a previous existing client who just upgraded to a new iPhone 4. What’s the problem? This took days and days of repeated call backs verifications. The final laugh. We get texts and emails stating that our window to transfer service has expired (and the service is already transferred and printed in the billing) Also they sell their customer contact information to mailing lists… How do I know this? My line is STILL registered to someone else’s name and now I am getting mail for that name.