AT&T

Went here to get a new phone for a friend.
Parking: street nearby. Make sure you have enough time on your meter. You might be in there a while.
Wait: about 20 minutes. Although there are a lot of people working there only a few can actually sell or handle customers.
Salesperson: we had Arthur. He was great and broke everything down into terms we could understand. Felt very comfortable with the new phone and contract. He wasn’t overly pushy on superfluous upselling either.
Location: while I wouldn’t go here after dark. During the day it’s fine. The store is a good size and easy to find. I wish they could page you when your turn was up so you could go to the nearby Starbucks.
Overall: best experience in a wireless store so far.

When I entered the store a saleswoman, Cindy marched up to my mother and I to say she couldn’t help because the store was closed (6:40pm). She directed me to an iPad and told me I could «quickly» search phone insurance.
While I was on the iPad, Olga approached and offered to check us in. She was friendly.
Meanwhile, Cindy finished with her client, looked over at us and walked away.
When the other salesman, Arthur finished with his customer he came right over to greet us and ask how he could help. I was at the store to help my mother, who is clueless about cell phones. Arthur was so patient, extremely nice, very knowledgable and helpful.
I had to give this store 3 stars, because Cindy’s rudeness is just unacceptable in my opinion. Someone should let her know she works in sales.
However, I highly recommend Arthur and I will be a repeat customer of his!

Wait is long to get a phone. Too many workers to check you in not enough workers to actually do the work you need them to do. Displays for iphone are in opposite ends of the store and are not complete with different variations of iphones. Employees are more interested in selling the expensive accessories. Go to a different store

I had a great experience in this store the other day. The guy was super helpful and friendly. I was in and out quickly, with my problem solved, and he even held the door for me on my way out. Awesome customer service!

Just left the store and needless to say I am so disappointed. I was told that I could return my wife’s phone. Buyback of an old blackberry was 30.00. I rush out of hospital and get to store. Told she needed to be present. They refused to buy back phone and were very difficult. Had they told me earlier When I called, that never would have been an issue and I would have sent wife instead. Terrible customer service. 30.00. Really?!? It was to be credited to the account. Not taken as cash. Frustrating to say the least. Not good managing Javier!

I went into the AT&T store in Uptown on Sunday to upgrade my phone. Right away, I was greeted by Olga. She was friendly & added me to the list. I was lucky enough to work with Arthur who guided me through all of my upgrade choices. Arthur ran the numbers for me & I walked out with a new phone. Arthur even helped me to lower my monthly bill. If you’re looking to change carriers or upgrade your phone, I recommend visiting this AT&T store.

I recently upgraded my iPhone to the 5 — and had a great service experience here. I have two phones on my line — and was able to walk out with a new phone, and got my monthly bill lowered.
I like AT&T, get good service and feel satisfied.

professional service. Friendly people.
Make a reservation before u come

AT&T Wireless — While the CSRs are helpful their corp policies regarding «one-​time additional/​upgrade charges» are BOGUS. $ 40 for «admin» charges when it is all electronic now and when you question them you get a canned response If you can find another carrier go with the other carrier. Avoid the bogus extras that are non refundable from AT&T wireless service.

I went into the At&T store in uptown to get a new phone, Christian Scaife helped me out. He seemed professional at first, set me up with a new phone and ipad. No problems, at first, then he put his cell number into my phone, he sexually harassed me for weeks. He’s a pervert. If you have to go that store do not deal with Christian Scaife he’s a horrible person. He is unprofessional, I am going to file a complaint with AT&T headquarters and he sold me a crappy plan. I won’t go to that store again.
Christian Scaife is sick. There are many profiles about him on
instagram, twitter, with all kinds of porno pictures, comments, videos, etc that he now blocked from the public, the guy is disgusting.
Christian qualifies for this law:

My wife and I went to the uptown store to add a line to her account and buy a new phone. We were helped by Eric and he was fantastic. Worked with us to figure out the best deal. We had problems porting my number from tmobile (mainly because I didn’t have all my info), and several people were helping us figure it out. We had to stay late to get it done. No one seemed to care about staying after. Eric was very helpful and courteous. So was the rest of the crew and the security guard. I didn’t catch any other names unfortunately. Would definitely go back to the uptown store.

I am very happy with the service offered in this branch. All employees there do their outmost best to provide you what is best for you. I have visited this branch a couple of years ago and got a great support in choosing my first family plan.
Today I walked back in for an upgrade. I was greeted by the manager who informed me that 4 other folks are ahead of me and gave me an approximate waiting time.
My turn came up quick and the manager himself, Jorge (not sure if mispelled), approached me and was very patient in listening to my needs. I wanted a larger phone which would be easier for my poor vision.
I had an old iphone and was leaning towards Samsung note. He asked me few questions and offered me all options available. I wanted the best in price of course so he diligently took my existing plan pricing and knowing i wanted to upgrade to a shared plan he layed out all the different pricing, answering always all questions
i posed and believe me they were many. He spend a good amount of time with me and I never felt rushed or pressured for 1 option or another.
I walked out from the store a very happy customer — Jorge was awesome and this branch service has gained my full trust and satisfaction.
I will definitely come again !

Since there are so many AT&T reviews of particular stores, it is hard to know where to place this review. This review is specifically about AT&T’s new Family Pricing Plans … in a few words WATCH OUT.
The new Family Plan they have hit the airwaves with is four smart phones with 10g of shared data for $ 160 per month… on the surface a neat plan. It calculates out to be $ 100 for the 10g shared data and $ 15 for each phone … a $ 25 discount off the usual $ 40 per phone. What they don’t say — other than in some small print where you’d never read it — is that if you change phones AFTER setting up this plan your new phone will revert to the higher price of $ 40 … but if you change phones BEFORE you choose this plan you can keep the pricing.
I felt I was snookered a bit. I got the four phones for $ 160 and then changed my out-​of-​contract phone to a newer one … my rate then went up by $ 25 more dollars making it that $ 40 for my phone or $ 185 now on the plan. If you take it out for the two year commitment, that means you’ll pay $ 600 ($ 25×24 months) over the term for that one phone upgrade. I am not saying don’t use AT&T, just watch their offers because they are laden with little traps for you. Just sayin’.

I am not giving out 5 stars lightly, so check it:
Disclaimer: I am a good consumer. I did my research, and when it came down to it, Mobile companies are a lot like politicians, one just needs to pick the least of all the evils.
I looked at T-​Mobile (I had a prepaid contract with them for a year, it was fine), Verizon, Sprint, and AT&T. My boyfriend wanted a new iPhone 5s, and I did too. So we chose AT&T because of the deal we got with them and my research. I was going to be added to his plan, but at the time we were not eligable for their «next» program (where you pay for the phone each month) but that worked out better. So about 3 months ago my boyfriend got his iPhone but I had to wait because I couldn’t afford it upfront.
So fast forward 3 months later and we walk into the store. I have to say, first and foremost, the customer service was amazing. I have heard such horrible things about their customer service but I have not, (and my boyfriend who has had AT&T for 3 months and has had to call them a few times regarding his bill– his fault) has not either. CHRISTIAN is great. Again, I knew exactly what I wanted and how much it was going to cost, how much it should cost a month, and what to expect (I’m informed) so his job was really easy, but he made the rest of it (set up, activation, payment, etc) painless. We were in and out of the store in 40 minutes. That’s a record in my opinion.
So as far as my experience with AT&T goes, I have yet to see, but this store in particular was great. I flipping LOVE my new iPhone and Mophie (most expensive case, but since I still got a pretty good deal on my phone, I didn’t mind so much) case. Oh, and since I switched from T-​Mobile, I got to keep my number AND they are giving us a $ 100 credit!
There was nothing wrong with this store or my experience. Parking (not free but please grow up you live in Chicago), cleanliness, staff (friendly and attentive without being salesy), time in and out, etc. was all great. I will be coming back here if I need anything.
Oh, and 2 things that blew it out of the water for me: Christian called about 2 hours after I left the store to see how things were going, and he told me while we were setting up the phone that AT&T gives their employees $ 5000 a year for school fees. I thought that was great!

Christian is the guy to see for help/​assistance.
Nice guy!
So, 2 days ago I am sitting here at home in my apartment and my I-​Phone 4S
is reading «No Service».
Now, the last time this happened to me I was told that a tower in my area was
down/​under maintenance so I pretty much figured something was wrong.
I have to say that as my carrier AT&T has been really good with any issues/​problems
that I have encountered, and yes, there have been a few, my Sim card had to be
replaced because it was defective and a few other minor things.
I found out that they recently opened up a fairly new AT&T store on the same
block as my Target so I decided to pay them a visit yesterday.
Gotta admit, the fact that my phone was working fine in my apartment up until
2 days ago made me aggravated and I wanted some help/​answers as to why
this had happened.
I entered the store and was greeted by Christian, and I explained what the issues
were that were going on with my phone.
He took my phone and did some testing, Nope, nothing is wrong with my phone,
No water damage, it looks pretty good says Christian.
Well.hey, tell me something I don’t know because I take really good care of
my phone…
Christian also tells me there are no towers down in the area so he’s not quite
sure why my phone is getting No Signal in my apartment.
But, then I am shown this device that will guarantee me service in my apartment
at the low price of $ 199.00…
I really don’t think asking me to purchase a device for that price is fair because
my phone was working just fine up until 2 days ago!
So, Christian thought he would re-​set my phone as the next best thing, and
gotta say my phone seems to be back to normal for the most part so
I am happy for now.
So, to AT&T I say Thanks, I appreciate the help/​assistance that I
received from Christian.
I am satisfied for now. unless it happens again…

Absolutely stellar service.
We came in to switch from T-​Mobile and it was a long process of calling T-​Mobile for information, porting numbers, setting up plan discounts, and all that fun stuff. For some reason, T-​Mobile wasn’t too eager to release our numbers, and we were in the store for 2+ hours. However, Tina Grangenois was such a rock star. She stayed 45 minutes past store closing time, on top of the fact that she was supposed to leave an hour before closing. That’s almost 2 extra hours to ensure new customers are happy — AND, she gave me her cell phone number and asked me to call her if the set up didn’t work. She is seriously the best. The other staff that stayed on to wait to close were very friendly too — I’ve come across this level of service at cellular retail stores… never? Until this store at least. [GO SEE TINA!]*
* Make sure to schedule an appointment if you’re going to be setting up a service. There are 2 waiting lists — appointments and walk-​ins. So, walk-​ins had to keep waiting to speak to someone, even though I arrived after them. It’s super easy. Looks like you can do it on Unilocal too.

Went to add another 4G LTE Internet Connect device to my account.
Better experience this time.
Tina was very helpful!
Thank you!

My experience at this store was poor. I recently switched to AT&T and purchased an iPhone. I was quoted $ 149 per month for my plan (including 2 lines), but my first bill was $ 266. There were many fees on the bill that were not explained by the sales rep. After spending an hour on the phone with customer service, they removed the $ 72 in one-​time activation fees, but they couldn’t do anything about the remaining fees. My actual monthly bill will be around $ 175, approx. 20% higher than I was quoted. While I love the iPhone, this left a bad taste since I expected the salesrep to provide a truthful estimate of my monthly bill.

Rude. Rude. Rude.
I am writing this after I just sent a corporate letter to AT&T headquarters and I also wrote a complaint to the Better Business Bureau.
After getting passed on from rep to rep over the phone just to return a U-​Verse equipment I canceled on the same day I ordered it. They finally instructed me to go to a store.
Upon entering, I was not greeted and when I finally came to a rep for assistance, I was disrespected by Christian Scaife. I would give them negative stars if I could.

I usually dread going into the AT&T store. Stores in Charlotte (where I lived before I moved to Chicago) usually meant long waits, needless attempts to upsell, and hopefully a resolution to my issue. I went in to this Chicago store and was helped by Tina. I had no wait whatsoever, Tina was super friendly, and resolved my issue promptly. Great service!!!