Auto’s R Us

I did some research which led me to Jim, Dean and their fantastic Body Shop. I called and let Jim know of the situation with my vehicle, that it had been in an accident and I wanted to bring it there for him to repair. He was extremely accommodating and asked me to bring it in ahead of time so that he could assess it and get the parts ordered & therefore get started on it right away instead of having to wait, drag out more time and order everything after the fact and wait even longer. Sign of a great business man right there. Let me tell you, my car went from looking «banged up» back to «banging» again lol. He even went above and beyond and out of his way to even clean up the vehicle before he returned it to me, which I thought was just so awesome of him. He didn’t even have to do that you know but he did and when I tell you it doesn’t get any better than Jim, believe me it probably doesn’t. He’s very straightforward, honest, personable and all about business. He has certified guys working on your vehicle. So do yourselves a favor like i did and take your vehicle to Autos r us for all your repair needs. You wont be disapointed. Thanks again Jim,
Kellie

Jim and Dean are the best car people I have dealt with in a very long time. Anyone who has ever been to any auto shops knows the kind of bad experience you can have when getting a repair or inspection. Not at Autos-​R-​Us as these guys are as honest and helpful as they come.
Took my car to get a simple mirror replaced and consult on other minor things. As a result, I couldn’t have been happier with the overall experience. Great work, great shop, great people.
If you are tired of the usual busy, overcharging shops give them a try. You won’t regret it…

Jim and Dean and crew do fantastic work! I was amazed how good my car looked and it’s nice to know your vehicle is in the good hands of professionals! They have high tech computerized paint unit that is especially awesome! My father was a mechanic and said when you find a good mechanic stick with them and I am sure glad I went to Autos R Us!

I cannot recommend this place enough based on a one-​time experience I had with the shop. I was having an issue with my vehicle, called several mechanics around town who all basically refused to even discuss any possibilities of what might be wrong with my car over the phone. All of the conversations with the other mechanics I called were rude, short and uninviting. Those calls went something like this:
Me: «Hi Mechanic here is the situation with my car… X is doing this, Y is doing this, can i get an estimate?»
Mechanic: «I don’t do estimates over the phone, and it will be 5 days to be seen based on all of the work I have ahead of you.»
This conversation or some variant went on for about 4 or 5 conversations until I got in touch with Dean at Auto’s R Us. By that time, I had been trained not to even try and discuss the vehicle details, and simply check for first availability. My conversation with Auto’s R Us went something like this:
Me: «I need an appointment for my vehicle»
Auto’s R Us: «Well what’s wrong with it?»
Me: «X is doing this, Y is doing this»
Auto’s R Us: «well did you try 1, 2, and 3?»
Basically Dean was the first mechanic I’ve dealt with in ages that did not make me feel uncomfortable for not knowing all the details and inner-​workings of my vehicle. The problem with the car was a relative simple fix, and he did not do as other mechanics have in the past and tried to convince me that there was something else wrong with it. Dean, Jimmy and everyone at the Auto’s R Us family took amazing care of me, and I will be a repeat customer for life!

AMAZING WORK! and even better, they know what customer service means. The day i dropped my car for repair, they offered to drive me to hertz to pick up my rental, and even took care of the rental car return for me!
Paint job quality is one of the best that ive ever seen. The car is blended really well. ON top of that? LIFE TIME WARRANTY (they gave me a lifetime certificate). The shop owner (Jim) and his son (Dean) are very nice and accomodating people, lets just say, theymake your life easy. Drop your car off, show them a picture of how you want your car to look like, and they will let you know if its possible. SIMPLE process.
WILL Definitely come back and recommend this shop!!!
GOOD JOB AUTO R US!

Brought my car over after checking out multiple shops around the area based on Unilocal reviews.
First thing I noticed when I came into the shop was the fresh car smell and how clean it was. Upon telling them that I was looking to save some money on my car repair, the owner Jim decided to take a look at my car and told me that he will try his best to help and that it should only be around $ 100 bucks. Other shops were trying to charge me two to three times that.
The repair took half a week longer than expected, had to wait for insurance so it was on no part the shop’s fault. Got my car and it looked amazing. They cleaned it and washed all my carpets and mats. Jim said that my battery wasn’t good so he changed that too and my final cost came out to be $ 200. I’m completely happy with that.
Upon driving my car for a day, I noticed that the new mirror glass that was replaced had a bad curve that hurts my eyes and asked them to replace that glass with my older one free of charge. Jim told me if he had broke the older one he would’ve brought another one for me.
I also noticed a large humming noise when I turned my wheels so when I brought the car back Jim added in some extra power steering fluid and it is completely quiet now.
Did I mention that when I dropped my car off, Jim offered that I wait for Dean to come back so he can drop me off at home? I declined the offer as the shop was right off the orange line so I just hopped onto that.
Bottom line: Great service, great location, amazing price, will always come here from now on.

Had some fender work done on my Santa Fe and the folks here did a great job. Very nice people as well. I would highly recommend this place if you need some work done on your vehicle.

After moving to the city, we were looking for a new auto repair shop that we can trust and that is convenient for us to get to. I was referred to Dean with Autos R Us from a friend and we decided to get some general maintenance and body work for our cars we had been putting off for months. The shop is surprisingly only 10 – 15 minutes away from our new place in Bucktown so it wasn’t an issue dropping the cars off.
They repaired and replaced the broken front hood and latch on my car (which happened to fly up and nail my windshield which I was driving on the highway just days before) and did a fantastic job. They even touched up and fixed a few dents/​scratches on my car and changed my oil/​air filter as a bonus. They were very professional, showing me before and after pictures of the work done which is very helpful. The price was extremely reasonable and, more importantly, we finally found a shop we can trust.
I recommend this place to anyone that lives in or near the city. Its tough to find an auto shop you can both trust and that charges reasonable rates (its usually either one or the other with most places near the city). It doesn’t hurt that they also have awesome customer service and support.

I have never seen my car look better! Autos R Us has now done work on my car, my sister’s car, and literally transformed my dad’s 99 Lexus, which had been to another body shop for paint chipping on the bumper 3 times! ARU explained what the problem was, why the paint kept chipping, communicated our options, and made it look like a brand new car! And with a 100% Guarantee on the jobs done how could we go wrong? I truly did feel like I was getting special care for my car and did not hesitate to send my family and friends. They work with your insurance and you can get set up in a rental right from the shop! My experience was so easy, convenient, and everyone there was so helpful! Great owner. Great people. This Shop is a gem :)

Autos R Us did a spectacular job on my car when it got in a wreck. Jimmy the owner is awesome and went above and beyond to get the car done right, and in a timely manner. They did a better job than the repair guy I’ve been going to for 20 years.