Budget

Budget advertises they offer free pick-​up for renters, but won’t pick you up from home, train station, airport, bus station, or really anywhere you might actually be. False advertisement.

Difficult, unhelpful, unprofessional people.
I will never try to rent a cat from them.
I do not recommend wasting time with them.

I arrived at Union Station from Madison, WI on a Coach bus. The rental office is a leisurely walk of about 35 min. The office was well staffed on a early Sat. afternoon. I had online reservations for a compact vehicle but was bumped up a grade because of the lack of compacts. The rep. was professional and efficient and ordered a recently returned vehicle ASAP. I was out of there in no time. One note, my Garmin was constantly losing contact with the positioning satellites because of all the high rises. When I returned the vehicle a wk later, I arrived 45 mins prior to opening. The garage where the cars are parked allowed me entry but I needed to wait till a rep. showed up for work. One just happened to walk in and immediately processed my return. I mentioned that I didn’t want her working if she wasn’t on the clock and she stated that she was more than happy to process my return.