Business Affairs And Consumer Protection

December 2014, I wrote to Department of Consumer Protection, Chicago, IL regarding CEDA and their contracted, Healthy Air. My home of 19 months was utterly destroyed by them with copper ductwork stolen and replaced with a low grad substitute that sent spores into my new home; the cover up duct work was crushed leaving no air/​heat to the upper level; windows broken; electric disconnected; holes left in and through the outside wall where animals have gotten in and died leaving horrible odors especially when snow melts or it rains. More than 20 calls to their hotline yielded no response even though Brian from CEDA said he would send contractors to repair «all» issues. BACP went after someone else altogether and sent a reply to that effect on October 9, 2015. An outstanding company, People’s Choice Heating And Air Conditioning was targeted and made to pay a fine instead of the 2 entities in my original and only complaint: 1) CEDA; and, 2) Healthy Air who were responsible for tearing up my home. People’s Choice did an excellent job in installing a new furnace in my home on the coldest day in January 2014 making sure my heat was restored and calling back to check that the job was done to my satisfaction. Five months later, CEDA and Healthy Air also loosened hoses/​pipes allowing water to drip directly into my furnace which has now rusted, Under Attorney Dortricia Penn, Dept of Bs. Affairs and Consumer Protection was an entity pursued and charged that was not at all named in my complaint. I am still waiting for a response to my original complaint against CEDA and Healthy Air, An apology from Attorney Dortricia Penn to People’s Choice Heating and Air Conditioning, Inc is overdue. Is anyone in the office of Business Affairs and Consumer Protection going to address my original complaint dated December 2014 against CEDA and Healthy Air? I look forward to and have been waiting for an investigation and a response to my complaint against CEDA and Healthy Air.

This department has a new name and a new commissioner: The Department of Business Affairs and Consumer Protection, under commissioner Reyes. She took over in December of 2008. I have to say, I am happy to report that this department was incredibly responsive to a problem I was having with an auto body shop. I had first contacted my Alderman Bernie Stone and he suggested this office. I don’t know if they typically respond so promptly, but I encourage anyone who is a victim of fraudulent business practices to contact this office. I was helped by Michael Tibbs and his follow-​through was awesome! Because of their help, I was able to settle with the body shop without the use of a lawyer. I wish more City Departments and Bureaus really cared about the people of Chicago like this one does.

The worst place to do business except the gentleman on counter # 8. He is very helpful and very polite. The rest are horrible.