Chicago Steak Company

I just opened (4) 6 week dry aged Tomahawk steak and this one had excess molded exterior and a very awful smell. I don’t want my guest sick so it will be going in the trash. I called in and the answer I got was to talk with the management but they aren’t available until Monday. You lost my business for good!

Always the freshest choices, oh and don’t forget they also have seafood! Quick delivery and no problem with transactions. This makes for a great experience with a great company.

I placed my first order and was a little nervous about my order arriving in California still frozen. My order was packaged beautifully and arrived frozen. I ordered close to $ 500 and tried my first Bone-​In Rib-​eye! The steaks was so flavorful! Their quality of beef is top notch! I also have tried the porterhouse steaks and they were so juicy and tender and pretty thick compared To other companies! I will now get my beef from Chicago Steak company moving forward!

I have never actually tried a steak from here, but I tried to order a present for someone.
I had the shipping I wanted selected and when I got to the order confirmation page, I noticed it was changed back to standard. I did not confirm the order because I wanted to get the shipping changed back to over night, but the order was processed anyway. I called Customer Service as soon as I got the email saying I had an order number and talked to them. I explained it had to be there by Friday, because it was a birthday present. They talked to the shipping department and said they could get it there by Friday for a fee. I said great, please do it. They say they would.
I never received an email confirmation that the order shipped so I logged in to check the status. The order was still processing. I called Customer Service again and this time they said the order was going to ship on Monday and get there on Wednesday.
I asked them to cancel the order, as we had already missed the birthday.
In summary:
— The web changed shipping to standard.
— I could not change my order and it auto confirmed, even though it asks you to check it and then confirm.
— It took 2 phone calls to understand what was really going on.
— Phone call #1 I was told it would get there by Friday. Nothing happened or changed.
— Phone call # 2 I was told my order would be cancelled — as of right now… it says it is ready to pack.
— The «Customer Service» person says they have to talk to shipping or a manager. They put you on hold. Then the same person comes back on line and says what you want to hear. However, they do nothing.
The 1 star is for Bad Customer service all around.