Chipotle Mexican Grill

I’ve never had a problem at this location like the others said. This Chipotle is right next to Ogilve and similar to any other chipotle in the city… they all get amazingly busy at lunch time. One thing unique to this location is they move really fast! You would think you would need to wait 15 minutes but it’s usually less than 5 minutes.
Watch out if you are going to park on Clinton. There are a couple days when parking is not allowed and I’ve seen 20 cars get towed on Clinton from all the times I’ve been here. They will tow your car in less than 2 minutes, so it’s impossible to warn anyone either.

I am a huge chipotle’s fan. I get burrito bowls at least once a week. I went to this location on a Sunday afternoon and service was kinda slow and the beans looked bad. I’m sure it’s awesome during the work week. It’s definitely the B-​Team on the the weekends.

If the line is literally out the door your employees shouldn’t be standing at register talking about personal stuff as I’m trying to hand them my credit card to pay for 30 seconds. Totally inefficient line that takes longer than it should for several obvious reasons. One of the worst chipotles I’ve ever been to.

Pretty convenient chipotle location in the westloop. The only downside is the long line. Lots of college kids seem to be coming here due to the location.

Don’t you ever dare come here. I eat chipotle maybe once every couple months, less and less all the time, every time it’s evident why, the eroding customer experience, this one is the Mount Everest of colossal fails however.
Expecting fresh food, prepared on the spot, made quickly, followed by a prompt checkout and you’re out the door? Suspend and or abandon entirely those expectations.
7:20pm — After parking illegally outside and putting blinkers on with the expectation of being in and out in no more than 10 min, I walk in to see on static non-​moving fixed line, it appears to be the line to order in, I assume my place at the back and think, this is chipotle, it only warrants no longer than 8 minutes of waiting in the grand value proposition. Sounds snobby? No, if I wanted to wait for food is go somewhere where food was being prepared for me, let’s call chipotle what it is, an assembly line, and that’s cool.
7:28pm — The line doesn’t move for 8 minutes, young whipper snappers behind me having for lack of a better word, «straight douche» convos:
Exhibit A:
Douchelord 1: «Dude Brody Jenner and 50 cent are going to be at Parliament this weekend!»
Douchelord 2: «Whoaaaaa that’s bangin yo»
Douchelord 3: «I’m thinking dark jeans and either a v-​neck or a button up»
Douchelord 1:“Dude last time l was there, it wasn’t even anybody special and half of the people were in suits“
Douchelord 3: «bro I’m not wearing a suit for 50 cent»
Douchelord 1: «brah you’re gonna have to»
Douchelord 3: «ya, you’re prolly right…»
Wow.
7:38pm — The line still hasn’t move, when I see a cluster of about 10 people off to the right, just lingering, slightly worrisome, but at that very moment the line begins to move. There’s some chatter at the front, the guy in front of me says something about I don’t need chicken, ok then it clicks maybe that’s why the line is held up they’ve all been waiting for chicken, he orders and as soon as it’s my turn, a tray of chicken shows up, the woman behind the glass asks me what I want, and ten people rush in front of me and order. Even though I wasn’t getting chicken. Wow
Ok I’m out, drive home, park, pisssssssed. Sitting in my car reflecting on what just happened and what my options are. Surely I can go to potbelly’s and drown my sorrows in an oil and vinegar soaked wreck on flat bread. Exit the garage, walk to potbelly… no dice ace.
8:02pm — Sorry Charlie, Potbelly’s closes at 8pm. After screaming for about 30 – 90 seconds, kicking a bus stop sign that ended up hurting my phone, I start walking aimlessly, muttering to my self «God damn chipotle back stocked chicken, son of a f’ing $&&), I’ll give ya corn salsa!»
8:10pm — I wander into Lou Mitchell’s diner, (their reviews follows there)
8:12pm — Order fried chicken and begin to write this diatribe of a review
8:45 — finally sit down to eat, over an hour after walking into chipotle
(This all happened within a four block radius)
Conclusion:
Kick this chipotle right in the ear and keep walking by…

I tend to go to this location since I live next to it but don’t bother going M-​FRI for lunch because the line is ridiculous. I also feel like I get shorted on all the ingredients in my burrito, usually they hardly add any rice and meat is scarce.

Customer service was top notch. I recommend getting here earlier than 30 minutes before closing. Their veggies were a bit dry, but other than that, good experience

So I went to Chipotle for the first time in four or five years just to switch things up after yet another wacky week at the gulag left me strung out.
Anyone in Chicago knows Chipotle is almost as ubiquitous as Starbucks. If you throw in the Chipotle clones like Blaze Pizza, which uses the same template, you can easily walk down any block in the city and not know what street you’re on because these monochromatic eateries– based on the model of the now floundering Subway– are rolled out on virtually every street. And the orderly queued up sheep just love these greet/​order/​chat about sunshine/​get your ticket punched/​move to the next station/​rinse/​repeat assembly line joints. They’re out the door and blocking the sidewalks for this stuff.
So I went to Chipotle, went down the assembly line in an orderly fashion, let out a baa or two to blend in, paid my eight bucks and got my burrito.
And now I remember why I hadn’t gone to Chipotle for four or five years.
I like rice. I like black beans. I like flour tortillas. I like cheese. I like chicken.
But I could probably make a fat rice and black bean burrito at home for one-​fifth of the price and one hundred percent of the totally prosaic taste, without spitting out at least half of the chicken.
Chipotle. It’s middlingly sister kisser-​esque.

The customer service at this chipotle is outstanding!!!
I love going to this location because of the food and also the customer service.

Alright, so boo and I were suckered into going to Chipotle tonight for the buy one get one free if you order sofritas. *twist our arm*
We first tried the South Loop location and… no. That line was circling outside of the building. This aint no Friday night in Hollywood WTF! So we popped over to the next location that we found — off of Monroe. The line was still long but it was indoors and moved fast and by the time we made it to the counter the workers (who had obviously been working non-​stop that day) were extremely friendly and sociable. More importantly, they were not stingy about the serving size (thank you baby jesus) and everything was clean & tidy. The food itself was de-​lishhhh, as expected.
On point, Chipotle! We’ll be back… by February 28 for our free burrito.

Horrible location and by far the worst I have ever been to (especially on a weekend). I have been here a few times and while the weekday lunches seem to be ok, the weekend ANY meal is horrible. I have waited for 25 minutes when there are only 10 – 12 people in line. Last time I went them ran out of white rice, fajita peppers, chicken, guac AND lettuce; I mean how do you run out of lettuce?
On top of the lack of effort by the staff, the management just does not see to care about this location. I have attempted to contact Eva Vargas this location general manager at her direct line of 312.379.0246 and have been hung up on and also was unable to leave a voicemail since her inbox was full.
In the end, I would strongly suggest walking an extra couple blocks and avoiding this location by all means.
**This is a review on this specific location versus the entire chain**

Quick service, not skimpy on portions. A good chipotle.
There is always long line after 11:30, but it moves decently quickly. For a loop lunch, this chipotle moves quicker than the other locations.

Chipotle is Chipotle. They have awesome food and this location keeps the line moving as fast as humanly possible. If you get there between 11:30am-11:50am or 12:30 — 12:50pm, the wait is quite short. Just be smart about when you visit and all will be well.
Cheers to healthy eating.

Fresh food always

Stopped by again today and had to leave. The line was out the door at 11:45 and was NOT moving. They used to be so efficient and has gone to hell recently.

Had a burrito bowl. Was given ½ a scoop of rice. couple pieces of steak. half a handful of lettuce. After all said and done, my bowl was half full.
I went over 5 times, and this happened 4 times.

This Chipotle has something special about them. What is it… oh yeah, PATRON MARGARITAS! Woohoo!
Stopped in for lunch with a buddy, waited in an extremely long line on a Friday, but the burrito-​tistas moved things along pretty fast. My signature order is a burrito bowl with brown rice, fajita veggies, black beans, cheese, mild tomato salsa, and corn salsa. I’m not a TOTAL health nut, but I still can’t bring myself to get an actual burrito. That tortilla adds like 200 calories. But who’s counting! Anyway, the food is always fresh for quick service, and is reliably delicious and satisfying.
So we order Patron margaritas at the counter. «You can’t get those to go,» says the checkout man. Yeah, no duh. Wasn’t going to get it in a fountain drink cup! Though now that you mention it, very appealing idea. I’m not sure how many people order these at lunch (literally I didn’t see anybody else doing it), but we dare to be different. We sat outside, they have maybe 5 tables arranged out front. Hard to get a seat but we got lucky. The indoor seating isn’t that appealing since it’s so crowded in there. Our margaritas were delivered to us in plastic cups about 5 – 10 minutes later — seriously I’m not sure they’ve made them before, it took so long and they seemed frankly confused by the fact that we ordered them at all — but they were pretty good! They aren’t huge but they are tasty and boozy enough.
Most of the places where you can have a drink with your lunch around here are either fancy, or just really crappy bars with unappealing food. Chipotle fits very well into this void! Fun Friday treat!

Lines are out the door during lunch hours, but this staff moves very quickly!
I tried weeding myself off Chipotle by eating there for lunch 5 days in a row… didn’t work, I wanted the Guacamole and Chips even more!!!
I know it cost a little extra but I always order my burrito bowl with extra Chicken!!!
You know you love Chipotle, check this location out!

I’m mad at this Chipotle right now since they didn’t accept my coupon which was a few days expired. They lost a lot of business by being cheap.

Placed an online order through my phone for two burritos. Got the confirmation email and time. Arrived exactly at 5:25pm to pick up my order. They were busy. Okay cool. I get that. So while standing there for about 5 minutes waiting to be assisted, I walked up to ask if my online order will be ready. I told the manager or supervisor that I understand since they were fulfilling an order for a coach bus full of people.
Then what got me mad was him lying that the order was on its way already. I then assumed the line of burritos were not just for the bus but mine may be mixed in there as well. Then I see the manager grab my order receipt from the back and gave it to one of his employees. So it wasn’t on the way… Then while the employee was making it, she took an order from another customer who just walked in which left the burrito there cold.
This place has no organization or direction and it starts at management «telling» people their food is on the way when it is not.
I never liked Chipotle in the first place. I never understood the hype of this place. Seven dollars for a burrito filled with 75% rice? My wife loves this place (hence the second burrito) and I try to give this place another every time for her. I try to like it, but these poor experiences doesn’t help.