Continental Furniture

They’re having a clearance sale because they are selling their store. So I went in thinking I would get major discount for a loveseat I needed. Nope, I calculated and compared the loveseat to other stores and ended up being the same price. Their major discount was a lie. Don’t believe it. But the product is still good.

this company has the worst customer service ever!!! i would advise those who are smart not to purchase anything from this company! they are all for making a deal happen that they do not care how it gets delivered to you. the first time i purchased something from them they sent me a damaged sofa and the wrong set of tables to top that off i had to go to the store a second time to fix the order and show them again what tables i wanted. they then scheduled a second delivery for me and the second time was even worst my sofa was damaged once again and this time even bigger then the first. i spoke with the driver and showed him the damaged and he said we can fix that he then pulled out a black marker and went over the damage area mind you the damage was internal so you could literally see the fabric underneath no marker was going to fix that however he proceeded to put the marker over it and it still showed. i refused to accept the sofa and the driver got upset and started making rude comments like i cant believe we had to come here 2 times and deal with this lady. i was being nothing but respectful to these men i didnt deserve to be treated in that miner. when they proceeded to take out the sofa they were dropping my things on the way out and didnt even bother to pick them up. when i called to complain to this company i was transferred to 5 different people which made me even more upset when i finally spoke with the store manager he kept giving me the run around on how their was nothing he could do!

My parents wanted to get a new dining room set since their old set has seen better days. We spontaneously drove on Milwaukee Ave and saw a number of furniture stores. After finding a place to park, we decided to go to Continental Furniture first since it was closest to where our car was. When we entered in to sales associates by the name of Alfredo and Jose approached my parents and after I came inside the store all five of us went upstairs to the second floor to look at some dining room sets. When my parents choose their selection, Alfredo and Jose (who could not speak English) made it a point to see that the purchase deal was completed. Alfredo said the usual phrases that a salesperson should say and my father paid for everything in cash and then arranged to have the set delivered. Upon leaving, Alfredo gave my parents and myself his business cards and to call him should any problem arise and that he will take care of it.
What my father paid for was a table and six chairs (4 side chairs and 2 armchairs) and when they delivery came what we got was a table and 6 chairs which were all side chairs. We immediately let the delivery men know that 2 armchairs were supposed to be delivered. They said that according to the invoice order what they delivered what correct but they told us to call the sales associate who sold us the set. My mother called the next day and asked for Alfredo and was told that he was on break and he would call back. After waiting 3hrs my mother called back and was able to speak to Alfredo and he said that my mother would have to speak to his manager, who was unavailable to speak at the time and he would call my mother back. Well that manager never called back.
So my parents and I decided to go to the store to get some answers. After entering the store, we saw some other associates and we told them what happened. They paged Alfredo and Jose to come downstairs and we waited. After waiting five minutes, an associate manager by the name of Jose (number 2) approached me and told me about the mix up with the delivery was due to some computer error. He gave me two options:
1) we could continue to make an order for the 2 new armchairs which would be delivered this week or,
2) we could take the 2 armchairs that were on display right away.
Considering that my father paid 1500 for the dining room set it made more sense to have everything new as opposed to having an almost complete set of brand furniture new with 2 items that were on display. I called my parents over and had Jose repeat to them the same options that he told me. My parents immediately wanted the first option and my mother said that if they took the second option then a portion of the 1500 should be returned to us. Of course, Jose (number 2) immediately said that he would not be able to do that.
Jose (number 2) told me that it would cost extra for the 2 armchairs and I showed him on the receipt that the armchairs was what we actually paid for and that we had no reason to give more money.
During this conversation, I was able to see both Alfredo and Jose (number 1) finally came to the main area but that made it a point to stay distant from us while they were talking to the store employees and were looking away towards where we were.
Jose (number2) told us that he would place an order for the armchairs and needed the receipt that we had to make a copy. My father asked him upon his return to bring his business card. When he returned, he gave us our receipt and proceeded to end the transaction by saying what he was going to do and that he would take care of everything and tried to end the conversation. My father asked for his business card again and Jose mumbled, «I’m gonna be the next person to hang» while he went to get his business card.
Following through (in my opinion) is an crucial aspect of customer service and neither did Alfredo nor Jose (number 1) came to us to see how the furniture was and to apologize to the miscommunication which caused us not to have the 2 armchairs upon delivery. For that action (along with everything else) that was disrespectful to us, we were not happy in any way.
My advice: if you want to go through the hassle of not receiving your furniture, get the run around whenever you try to resolve matters over the phone with this store, or not get any concern from sales associates that sold you furniture then please go ahead.
Nevertheless, if you do not like to receive treatment like this or worst, PLEASE DO NOT BUY ANYTHING FROM THIS STORE.
I WOULD NOT BUY ANYTHING FROM THIS STORE ANYMORE NOR RECOMMEND THIS STORE TO FAMILY, FRIENDS, OR EVEN ENEMIES!!!

Buyers be ware the sale men lied to us, he said the furniture had a one year warrenty and 60 days after we purshesed it the frabric started to fall apart. I called the store and no one would care or even come out to see it.