DHL Distribution Center

10÷28÷08 @ 4:24pm — Called DHL to make sure my package was going to be delivered that day. CS rep said it was out for delivery, but it was early because it was schedule for delivery 10÷29÷08. Called again at 7:03pm about my package because it said «Delivery attempted; recipient not home». I was home. I was definitely home ringing my own doorbell to make sure it was working! Package to be delivered the next day. 10÷29÷08 @ 11:40am — Called DHL to make sure my package was going to be delivered. PACKAGE WAS NOT OUT FOR DELIVERY, even though they told me it was scheduled for delivery this day. CS rep asked if I wanted the package delivered. WHAT?! Are you serious? Isn’t that what DHL is supposed to do — deliver packages?! CS rep put in a «request» for the package to be delivered with afternoon deliveries. So, I waited. At 3:19pm, I called DHL again because the tracking service showed no new activity. The CS rep said it was scheduled for delivery this afternoon. It’s almost 4pm — how long does your afternoon go on for? By 6pm, I had my boyfriend call them. I was fed up. They told him that they were «running behind» on their deliveries. Around 7pm, DHL contacted my boyfriend to tell him the package would not be delivered & was scheduled for pick up tomorrow. NOT ONCE DID DHL ATTEMPT TO DELIVER MY PACKAGE!!! My boyfriend will have to take a ½-​day tomorrow, because the DHL facility is closed Sat-​Sun. RIDICULOUS!!! I’m never ordering from DELL while they continue to use DHL. I have never & WILL NEVER ship packages using DHL. Anyone want to bet that the package will be out for delivery when my boyfriend goes to pick it up? Anyone?
BTW, I found over 200+ more complaints on other review sites & I’m taking this to the BBB!!!
UPDATE!
After customer service called my boyfriend at around 7pm last night to say «Pick up the package tomorrow», I received an email notice this morning saying: 10/​30/​2008 8:31 am With delivery courier. He asked for a ½-​day off of work just to pick it up today. I’m glad I warned him before he left! Did I call it or what? Anyone else win that bet?

I have never been more irritated with a company.
They attempted to deliver a package to me twice and I was not home either time, so they left me a notice stating it was their final attempt. I was already a little irritated that they came back the second time because I wanted to have them deliver it to my work address but could not get a hold of anyone at their office that morning.
So I got off work early and came home (because I knew they had attempted to drop it off the first day between 4 and 6 PM) and was hoping to catch them. Of course, I missed them. So I called the number that was given on my «missed delivery slip». No answer again. I called five or six times and received no answer still. So I went online and found the direct number for the Chicago location. Called another five or six times – no answer again. So I looked up the company’s customer service line and did get through to someone quickly who transferred me to a tracking line. The guy on this line was so helpful and he tried four times while I waited on the line to get through to no prevail. The guy was just as frustrated as I was but he was so helpful and changed my delivery address to my work address, but told me I would need to try to get a hold of the Chicago location again tomorrow.
Now I’m left not knowing if I will ever receive my package or if it will just be returned to the sender. If I could get a hold of anyone I could find out if I need to pick it up or they’d be willing to redeliver, but apparently DHL is too busy to pick up the phone even once throughout the day.

Obviously no one wants to go out of there to pick up package that couldn’t be delivered but sometimes there is no other choice. I have had my fare share of doing this, either with DHL or with UPS. Its a pain but at least the people here friendly, nicer, kinder and just overall more customer oriented then there counterpart.
Best way to get there in my opinion is to take the Orange line and just walk up Halsted to Cermak (five minutes) then down Cermak (five minutes) you can also do the blue line to Halsted but it’s been my experience that the Halsted bus is rather slow. Not sure if this one is still available after that accident but you can also do the red line to Cermak and take the Cermak bus down. Either way when you get you’ll find a much friendlier atmosphere.