Dunkin’ Donuts

We freaked the hell out of the lady that worked here. Our friend never tried Dunkin’ Donuts so we had to break her in. The lady behind the counter was in shock because she didn’t know what the hell was going on but it was pretty funny. We ordered ice coffee and donuts. Pretty exciting huh? You’re right, we need to get our shit together and do better things with our time.

The one redeemable quality about this location is that it’s right across the street from my building. The employees leave a little to be desired. I’ve been in before and told I wouldn’t get a discount for bringing in a reusable mug because «it wasn’t a Dunkin mug». I’m not aware of any of Dunkin’s competitors taking this policy (specifically, the Starbucks and Einstein’s IN my building both offer discounts for bringing in your own cup). I mean, I’m saving you money and keeping another one of your obnoxious styrofoam cups out of the trash.
Recently, I went in with a Tell Dunkin survey (redeemable for a free donut if you buy a medium or larger beverage) but I needed coffee. I offered to buy the bag of coffee ($ 8.99) if they’d give me the donut. They said no; I had to buy a beverage. Soooo, you’d rather sell me a medium coffee for $ 2.00 than a $ 9.00 bag of coffee?

Worst Dunkin’ Donuts on the face of the planet. A couple of weeks ago, I walked into the place and there was NO ONE in the store. NO customers, NO cashiers, NO donut makers, NO ONE. Erie. Moments later, another customer walks in, and we decided to call the police, fearing the place had been robbed. I just knew I had walked into the aftermath of a crime scene. We both screamed and SCREAMED for someone to answer us.
While we are waiting on the cops, some dude walks in from the back of the store, putting on his apron. Looks at the two of us and says «what do you want?»
We both walked out and told him the cops were on the way… we thought you were dead.
This place sucks.
Keep walking to the next one…

probably not the best time to go during the morning rush. i asked for a number 10 (a turkey sausage and egg breakfast sandwich) and got the smokehouse sandwich. i had already arrived at work so it was too late to turn around and get my actual sandwich so i stuck with what i had for breakfast. it was nice that the manager was trying to expedite my order by taking it ahead of time but he was the only one that seemed to be on the ball.

This DD location is terrible. The staff is ok but the Manager is terrible! She is ALWAYS in a bad mood! Lord knows I try to be nice but she is always upset.
I ordered a coffee, cream and sugar and received a black (as her heart) coffee.
The weekday morning manager really needs to learn some people skills.
I gave the benefit of the doubt but enough is enough.

I got to one of the three dunkin’ donuts near my office every day for a large iced tea. Only at this location is that problematic. Today was the third time they charged me the iced coffee price for my iced tea. The menu lists them at different prices, so as usual, I point that out. The first two times, the cashier apologized and fixed it. This time, she told me the menu prices were wrong and I would have to pay the iced coffee price.
Fine, whatever, just give me my caffeine fix. Except she only gave me (and charged me for) a medium. When I told her I had ordered a large, the response was «well, I charged you for a medium.» Seriously? No offer to get me the larger size – just a blank and somewhat put-​out stare.
On this trip, I also picked up a donut. Asked the woman behind the counter if the filling of said donut was chocolate. She said yes. Nope. Not chocolate.
I ended up throwing the donut away, and I’m now drinking my medium-​sized iced tea, which works out because it tastes like it was brewed in a dirty coffee pot.
I will certainly not be visiting this location again.

Horrible is too kind of a word for this location.
Employees too busy in personal conversations, slow service that has made me late for work on numerous occasions when I work just across the street and consistent errors in orders. It’s a running joke here at the office. Today was not exception:
Ordered a egg white flatbread with no cheese. When the guy making it gave it to me I asked «There’s no cheese on this, right?» His response, «No cheese.» I get to work (late again when I had plenty of time to spare before) and behold, cheese. I called to complain and the gal who answered said to bring the flatbread in so they can replace it. Except I’m at work now and can’t leave until lunch. So here I sit with no breakfast and only coffee to tide me over until noon. Fortunately my building has a mini-​mart in the lobby so I can at least run down and get some Greek yogurt. The point is I rarely grab a breakfast sandwich so this was my treat for the day and it’s been ruined.
Update: I just got back from returning the flatbread. The manager, who answered the phone earlier, was there and happy to refund my money. The biggest issue was the cashier who took my order, who was still there. Apparently this is a new hire (surprise) and when the manager showed her that she didn’t include «no cheese» on the receipt, she said to me «You didn’t say you anything about cheese!!» Yes, I did. She didn’t hear me. I’ve been in customer service for years and this just floored me. In front of her boss even. No apology for not hearing me, which is what would have done and HAVE done in the past. Unreal.
I have seen customer service reps in that location before surveying the activities but apparently it hasn’t helped since the poor service and accuracy has really never changed in the short time that it’s been there. Take your business to another Dunkin’ Donuts in the area. Or better yet, another restaurant. The number of places offering breakfast on this block is jumping by leaps and bounds.

For the last time, you villainous dogs have tricked me to ever give you the benefit of a doubt and come into your lousy shop!!!
This ever revolving crew of illiterate and incompetent/​mentally challenged Dunkin’ Donuts employees is the primary reason why I would rather eat a 7 – 11 breakfast sandwich, Alonti’s breakfast biscuit, bagels from California Pizza Kitchen, or a Potbelly’s bagel. Hell, I’d eat fried chicken for breakfast than eat at this hellhole of a Dunkin’ Donuts!
Every time I come in here there is a long line because you can never get anything quickly. They never take down my order right and half the time are out of whatever the hell it is I am ordering anyway. Today I stood in line and was trying to order and the guy behind the counter just walked away while I was looking at him in the eye. The cashier then took his sweet ass time counting change and dollars and never once asked what the hell I was trying to order.
Finally when one dumbass (of course, yet another NEW employee!) decided to take my order they of course didn’t have onion bagels, biscuits, or garlic bagels. They may as well sell pumpernickel bagels with dingleberries because that’s what I think of this hell forsaken place.
Do not waste your time trying to get anything here, you will be bogged down for so long you’ll be late for work!