Fifth Third Bank

I am sadly about to close my account due to Life Performance Gyms (located on Lawrence highway) because they have a history of ripping customers off and I was one of the few unlucky ones to experience this.
Anyways, while going through this whole ordeal and being harassed and having obviously fraudulent charges being put on my account, the only people I could deal with immediately were the email representatives. I am currently in Siberia and only have email access and no international phone access. The email representatives did not offer any help and due to this, charges which could have been prevented continued to happen while I was desperately figuring out how to deal with the situation. They knew my situation, but wouldn’t work with me to put a block on my card unless I called in. I would send emails explaining my situation and I assure you they didn’t even read them– they just cut and pasted a response saying «call in» over and over.
I get that email is not always secure, but if I email you through the secure website– the same secure website you allow me to write 1,000 $ dollar checks through, that should be sufficient to simply BLOCK my account and prevent my money from being stolen.
I am giving them such a low rating because they are unable do deal with customers overseas and I actually had my account in jeopardy due to inefficiency of their online representatives.
BUT– the actually Albany Park branch is wonderful, in my experience. They were always helpful and tried to accommodate my needs as much as possible. It is a shame that their larger corporation is so bad.

One star because I could do none. Garbage bank and rude people. Don’t even go close by their branch. they always promise something that can’t do.

Horrible branch and company. If I could give it 0 stars, I would. I originally switched from Chase to 5÷3… big mistake! Finally asked to close my accounts (checking and savings) because of the customer service I received there and also because of the ridiculous fees they charge for banking. I tried logging on to see if I still had an account with them, and was denied access. Good so they closed my accounts, right? No. Apparently only one was closed out and the other one was not. 6 months later I get a forwarded letter from my old address stating I’m overdrawn on my savings b/​c of monthly maintenance fees. Called corporate and the actual branch several times each to get this resolved. «the best we can do is credit you 2 months of fees… you have to call the actual branch to close it out.» I will be writing a letter to the company. Dissatisfied.

If you could receive no stars. I would give you NO STARS. Worst bank I have EVER banked with!