Four Seasons Hotel Chicago

We had an absolutely fabulous weekend with them. My 8 year old loved it, my husband loved and I loved it. Great food, lovely room and service.

We booked a weekend on our 30^th anniversary and had a great time. They sent fruit and chocolate cake to our room. Lake view king room was quiet. As with luxury hotels, they provide room service morning and evening. The bathroom was nicely tiled and the water pressure in the shower was excellent (water pressure is a pet peeve of mine so I was glad).
The hotel is attached to 900 N Michigan shopping center, across the street is Sprinkles cupcakes (best cupcakes nationwide), Le Pain Quotidien is one block away for a clean breakfast, and very high end shopping is one block away in every direction.
We enjoyed the location and the hotel.

Downhill at this location. Rooms are great as is the location. Unfortunately, concierge and the restaurant were real disappointments as was the pool which was full of diapered babies. We ordered a room service burger after dinner in the restaurant as we couldn’t stand to finish our stale pasta. Too bad as this used to be the place to go in Chicago.

I have NO idea why this property gets high ratings. Rooms are small (we were even in a suite and it still felt cramped). Pool water is honestly filthy because of all the children (as adorable as they are). I started getting up at 6 am to swim instead, before the water became so gross. TV connection in the room constantly stopped and the electrician went so far as to tell us that it happens all the time in alot of rooms. Restaurant food was surprisingly not that great. It was above average, but I have high expectations for «Four Seasons». Definitely stay at the Langham or Peninsula instead!

I think that my expectations were a little too high considering the lofty reputation of the Four Seasons Chicago, but my experience at this particular property was below average given the name brand. Although I don’t stay at Four Seasons properties all the time, this was the fourth property I’ve visited this year and it was by far the worst experience I’ve ever had minus a visit to the Singapore hotel a long time ago. No complaints about the agent at the front desk during check-​in and check-​out. She wasn’t extraordinary, but I found her pleasant.
Don’t get me wrong, the hotel is beautiful but the rooms are beginning to show some wear and tear. For the most part, the room was in acceptable condition, but there should never be random things under the beds or furniture — in my case, there were two tic tacs under the bed and one under the foot stool. As well, housekeeping forgot to remove a filthy humidifier the previous guest used from the closet. The bed was the typical older Four Seasons bed (versus the newer Simmons mattresses with guest options… the best beds), which tend to be too cush for me but won’t hold it against them since it’s my personal preference.
The worst part of the stay was my experience in the spa and pool areas. I planned on scheduling a facial and massage, but opted not to after checking out the facilities and environment. The locker room looked like a higher class LA Fitness locker room. It was filthy, and I found it really ghetto that they don’t provide guests with robes, slippers regardless of whether they’re getting a service or not (EVERY property I’ve been at has them in the lockers). The scene throughout the facilities was nothing short of a zoo. There were obnoxious kids and getting into everything, including places where a 10-​year-​old really shouldn’t be — steam room, sauna, and hot tub. As well, the pool looked like a scene out of the Kalahari Resort. Parents launching balls across the pool, and overall making the environment very unpleasant. I’m all for kid friendliness, but there has to be some rules. Given the low barrier of entry to this property, it makes it easy and cheap for parents to bring their four kids for a few nights during break to cause hell at the pool.
TIP FOR GUEST WHO WANT SPA SERVICES: Head down to the Equinox in the basement of 900 N Michigan (don’t have to walk outside). Pay for a guest pass, and you get access to the gym, lap pool, steam room, and sauna. They offer full spa services at half the price, and the quality is likely better.
As I just mentioned, the hotel rates are VERY attractive here for a Four Seasons. I, however, don’t plan on returning until after a huge remodel is done, and will opt for the Langham or Peninsula or even one of the many cool boutique hotels during a future visit. We had hoped to get some stress relief which we always have gotten when staying at a Four Seasons but ended up leaving frustrated. The Four Seasons Chicago seriously needs to hire security to keep all the unruly kids and their clueless parents from making the hotel into a Chuck E. Cheese.
Note: I have to give props to Ismael, the only locker room/​spa attendant. He was nice enough to bring me a robe and slippers. I could tell the guy was doing his best of his ability to keep the place in control.

Once again I am in one of the best cities in the world at one of the best hotels a person can experience.
If you live in realty and your expectations are rational you will never find a better experience then this hotel in the US. From the staff, amenities and the room (4225) you are made to feel like you found heaven on your stay.
I can not say anything bad about this FS location

It is the best hotel in chicago. As soon as the elevator open i could not believe. Christmas tree everywhere and the biggest reception area with couches and an incredible restaurant.
The service was beyond the best. We arrived at 2 pm and they welcomed me and gave me my key without saying my name ever.
The room was amazing with an incredible view from the 41^st floor.
The restaurant is excellent the spa gym is big and great.
The pool is beautiful. I highly recommend this hotel but you need at least 2 days in the coty because you will not go anywhere on your first day
I felt like a king

Came here for a business trip and was quite impressed with the Allium Restaurant as well as the room. The hotel is located in the high-​end shopping district and is even connected to the 900 Shops mall so that in winter you could literally stay inside your entire trip.
I had a beautiful view from my room with great big screen TV and very clean accommodations. The Four Seasons room was clean and comfortable, and the bedding is second to none. Love their shower, bathroom and toiletry amenities. My room had a great view of the lake. Absolutely loved the artwork and the daily change of flowers. The location was good, but I would have liked to be closer to the river.
Beautiful lobby. Helpful and gracious staff everywhere. The staff go above and beyond to be helpful, and they do it without getting in your face unlike other Four Seasons I’ve visited.

Great place for a Honeymoon! Loved our lake and Hancock Tower view room. Wonderful spot on the 40^th floor, quiet and spacious. An elegant place to stay, wonderful staff, great location. Even opted for the couples massage at the spa, which was lovely!

It pains me to give such a low rating, especially since it has such high ratings and praise. This hotels reputation precedes itself, and I can honestly say that there are quite a few in this city that are more bang for your buck, so to speak.
While I can appreciate old architecture, this hotel just left me feeling that it was dated. There’s a distinction between old and well preserved and dated. The building itself gives off this stale quality scent, the room, thankfully did not. It had gorgeous views of the city and a nicely equipped sitting room and shower. As an added touch room service leaves water and fruit once you check in.
The hotel lobby and bar along with lunch spot are on the 7^th floor, and you must go here to check in. The bar we visited was just so quiet, and a bit on the stuffy side.
I have stayed at Four Seasons once before and this one was not like it at all. Too quiet, nothing at all happening and dated. I can’t speak to customer service because I didn’t have any special requests. I can see the appeal in that, as well as the connection to the 900 shops.

Although I didn’t stay at the hotel (I live in Chicago), my friend was visiting and I stopped by to visit her for breakfast and catchup.
I hopped in a cab and asked him to take me to Four Seasons. He started driving, I checked my gps, and innocently asked him which route he was taking. The driver was noticeably irritated and asked if there was a specific route I’d like to take. I replied that I was just curious of his route. He began to yell at me for a good five minutes of the ride, and then again once we arrived at the hotel.
The doorman opened was familiar with the driver and chatted with him momentarily, but glanced at me with compassion. Once I got out and walked to the door he said «Don’t let him ruin your day.» with such kind and honest smile.
I met my friend in her room and we ordered room service and caught each other up with our recently life happenings. The food arrived and we munched while we chatted. It was delicious and the view from the room was gorgeous. My friend even said «Why did you ever leave this fantastic city?»
When I left, I passed the doorman again, who hailed me a cab and comforted me a little more. He was so sweet and genuine, there was no way that cab driver’s mean personality could even compete with the lovely personality of the FS doorman.
It’s obviously a nice hotel with a wonderful reputation, but what’s more is that they go over an above to be gracious and helpful.
Hopefully I’ll have an excuse to stay at the FS in Chicago one of these days… even if it’s in my hometown:).

This was my first trip to Chicago, but one of my numerous stays at a Four Seasons hotel. Loved the city of Chicago, but the hotel was not what I expected. The location was good, but I would have liked to be closer to the river. The service was just ok and definitely not what I have experienced at other Four Seasons hotels. The staff seemed snobby and unapproachable. The hotel lobby was uninviting and a snooze fest even on Friday and Saturday nights. Nothing was happening, nobody was around. Allium was quiet and mostly empty. What I loved at this hotel was the room with its accommodations. Had a one bedroom city view suite, which was very spacious and comfortable with gorgeous views all day and night. Overall, I had a good stay, but the next time I am in Chicago, I am going to stay at the Langham.

We where staying at the Ritz at Water Tower place, not the Ritz Carton from 10 years ago, so bad in fact left and no staying at Four Seasons

This hotel is amazing! Honestly the best costumer service of any hotel I’ve ever stayed in. It is also beautiful everywhere, from the lobby to the bathrooms. The views are gorgeous. On every level this hotel is a A+ class act!

Wow!
Service here is off the charts!
Loved everything about our stay. Food was terrific, every attention to detail met, with the lone exception being the jacuzzi was 98 degrees which isn’t near hot enough.
Got a room with a great view of the lake, love the artwork and the daily change of flowers. Terrific experience, will definitely be back!

Just came here for an event and didn’t see or stay in the rooms!
Beautiful lobby. Helpful and gracious staff everywhere. Very modern yet traditional décor –just gorgeous. Nice bar area in the back too.
Beautiful event space up stairs from the lobby; would be a fabulous place for a gorgeous wedding or big event or fundraiser. Very sophisticated and regal feeling. Right off the lobby there are rooms for mingling and cocktail sipping or event space for smaller weddings or events. Coat check off the lobby and upstairs.
I really do recommend for beautiful and impressive events. Didn’t eat the food tho /:

The staff go above and beyond to be helpful, and they do it without getting in your face like other Four Seasons properties I’ve visited.
I was very pleased, despite having a problem at checkin with my first room that didn’t have a working deadbolt on the door.
The front desk quickly changed out rooms, but my next room didn’t have as good as a view as the first. It was a shame, but I survived it.
Valet parking is pricey ($ 75 March 2015), ended up using self parking in the mall garage that’s connected to the hotel for ($ 50 a night).
The mall had a first floor coffee stand that was so-​so. My coworkers would walk to a nearby Starbucks.
The Four Seasons room was clean and comfortable, and the bedding is second to none. Love their shower, bathroom and toiletry amenities.

Wonderful and comfortable beds. Like sleeping on a cloud, that is, if my assumption of what it would be like to sleep on a cloud is accurate.
Bob Costas was getting off the elevator as I was getting on.
Photo booth right when you walk in the door.
Vacant hot tub/​pool on several occasions. Beautiful.

Amazing hotel in Chicago. Came here for a business trip and was quite impressed with the Allium Restaurant as well as the rooms. I had a beautiful view from my room with great big screen TV and very clean accommodations. Concierge was very helpful and even mentioned there was a complimentary porshe test drive event during the coming days.
Restaurant was open late and had an interesting bread appetizer that we ordered as a group. They had a nice selection of scotch, whiskey, wines, and beers.

Another perfect hotel from the Four Seasons. We had a lovely 1 bedroom suite (upgraded thanks for Amex Fine Hotels program) This included free (or nearly free) breakfast for each of us each morning.
The hotel is located in the high-​end shopping district and is even connected to the 900 Shops mall so that in winter you could literally stay inside your entire trip.
The restaurant is also amazing. Breakfast was always awesom. I had to get the sausage and eggs one day (had 3 – 4 different varieties)
The dinner menu has some interesting items as well (even a hotdog — fancy — but still a hotdog)
In the reception area they often had free iced team, lemonade or water.
Check in and check out were a breeze. Highly recommended.