FurstPerson

Specialties

FurstPerson’s goal is to change the way leading companies think about, evaluate and hire frontline talent. After all, the right talent is essential to delivering an extraordinary customer experience. That’s why FurstPerson partners with each customer to design a competitively differentiating solution that produces measurable and lasting value.

With each customer, FurstPerson will conduct continuous workforce analytics to monitor the performance of the assessments and tests, identify opportunities to refine the recommendations, update job knowledge content, and modify tools based on changes in the business or broader environment. These ongoing activities are critical to ensure the assessments remain in lockstep with the business and continue to drive results year over year.

History

Established in 1997.

Since 1997, FurstPerson has helped global companies with the challenge of identifying reliable, high performing candidates for their customer-​facing jobs. FurstPerson may be the only assessment provider that is 100% focused on designing and developing assessment tools for customer contact jobs, spanning contact centers, retail, hospitality, field services, sales, and back-​office jobs.

FurstPerson’s story begins in 1997 in Chicago when the company provided temporary staffing solutions to contact centers in Chicago. Searching for ways to improve employee retention, FurstPerson started to develop analytical models linking employee project tenure to the hiring process. Eventually FurstPerson began developing assessment tools to better select candidates. In 2002, FurstPerson exited the temporary staffing market to focus on its web-​based talent selection tools and services.

Meet the Business Owner

Jeff F.

Business Owner

Jeff Furst is the founder, president, and CEO of Chicago-​based FurstPerson, Inc., a provider of job candidate assessment tests, web-​based hiring systems and recruitment process outsourcing services for the contact center industry. Using his academic credentials as well as practical knowledge of the staffing industry, Jeff has envisioned, guided and grown FurstPerson to its unique position of offering clients the benefit of its prime focus on helping contact centers find, hire, and keep better employees.

Jeff has extensive experience with analyzing client needs and designing customized, integrated hiring solutions that sharpen recruitment strategies and tactics, streamline screening and selection, and improve agent retention. Jeff’s goal is that hiring, training, staffing, and development all be linked through an integrated model that serves to build a profit-​driven employment process.