Independent Neon & Signs

Everyone at Independent Neon & Signs is really great! They have done Neon and Vinyl for my business and both turned out GREAT! I will recommend then to everyone! Price is right too!

I had to wait a few days so that I was no longer furious in order to write this review. I live near the store and with rave reviews I thought I would give them a try. I stopped in to find out the turn around time for signs and they said two days.
I placed an order on a Tuesday, and all thought the were a bit slow to reply and confirm my order, they did (eventually) say that they would have the sign by Thursday. I said that was great and I would be there first thing on Thursday morning to pick up the sign. I got there at 8:45am, they open at 8:30, and no one was there. After knocking on the door several times, ringing the doorbell, and a phone call, someone finally answered the door. They were supposed to be open 15 minutes before (it’s not as if I was there at 8:32 and wondering why no one was there), but didn’t think too much of it. I own a small business so I understand that sometimes you fall a few minutes behind.
I picked up my sign (which was great quality) and was so happy I decided to order another. I placed the order, which they were, again, slow to confirm. They said I could pick it up at the end of the day on Friday. This was perfect.
Friday evening I was stuck at work and realized I wouldn’t be able to make it there before they closed. I didn’t want them to be waiting (Looking back I don’t think they would have) so I called at 4:45pm to let them know that I would be by first thing on Saturday morning, since they open at 9am, and I needed the sign that morning. I got the answering machine, which made me think that they may have left early on Friday, since they don’t close until 5pm.
Clearly, I was giving them way too much credit, thinking maybe they were busy and not that they were unresponsive and running their business like a hobby. So as I told them in my voicemail I was at the store at 9:15am, since they were supposed to open at 9am. Taped to the door was a sticky note that said be back at 11am. I was furious that I had mentioned to them several times that I needed the sign for Saturday, that I had gone out of my way to inform them that I would not be able to pick it up on Friday and would be there on Saturday morning. I don’t understand how a business can survive when they don’t keep the hours they advertise, especially when they have confirmed that they would be there to deliver the product. In addition, it has been 6 days and I have yet to receive a cal or voicemail, to follow-​up.
The moral is that they do good work, but the service is lousy and don’t expect them to be there during their advertised times, especially if you need to pick something up.

I have gotten signs and banners from Mark for 25 years. He is the best and they do quality work. They have hung everything for me from a 20′ long banner that hung down permanently from the roof, to a 5×6 store sign that hung over the sidewalk, plenty of neon and a couple vehicle wraps. I highly recommend Independent Signs for their professional service and quality reliable products

I’ve been a long time customer at Independent signs The owner Mark has always been courteous and helpful and always was able to work in my budget he’s a great help and a good friend I would recommend this to anyone definitely try him out he’s the best in the courteous in town and he’s always prompt … And if a problem does arise he does let you know ahead of time that was always courteous

I cannot understand why someone would think this place is rude, but everyone is entitled to their own opinion. I’ve had phenomenal service the 2 times I’ve used Independent Neon. I needed 2 large posters for an art project – twice and love the fact that they have the equipment to print what I needed without the FedEx Kinkos price. I saved at least half with them. Mark and Joe were very helpful and easy to work with. They told me the size I can make with the photos I gave them and gave me a few good suggestions. I jokingly asked Mark who installs the big exterior signs with lights they make for big businesses and Mark said they started doing that, which surprised me.
It’s hard to find a service that’s good and reasonably priced. If I ever needed neon signs I would definitely come to them.

Rude — HORRIBLE Service — stay far far away — seriously the rudest people i have ever dealt with — RUN !