Keller Lock & Safe

Have used them twice over the years to rekey locks. Unlike the other reviews they have always showed up on the same day we have called and have been quick and reasonable

I no longer recommend this locksmith they never came back to finish the job and we have paid them in full
they may be nice people but that doesn’t work when the building security is at risk

Just like a lot of other recent reviews, I was totally blown off by Paul at Keller Lock & Safe to have four locks re-​keyed. I scheduled an appointment on ⁵⁄₃₀ for ⁵⁄₃₁. Within a few hours Paul e-​mailed me stating he had strep throat and asked me to change our appointment to the following Tuesday or Wednesday. Not a problem, if he’s sick I’m fine with that. In any case, it’s now Wednesday evening. We had a confirmed appointment at 7:00. It’s now nearly 8:00 and he’s a no-​show. I e-​mailed him at 7:20, but no response. Save yourself the hassle and find a more dependable locksmith.

This is the 3^rd time I’ve had Keller Lock & Safe change my locks and I just LOVE them!!! They are fast, very reasonable and they even take their shoes off when they come in the house! I’ll never use anyone else. Easy online booking too! Thank you Paul!!! Outstanding service!

We had Keller Lock & Safe re-​key our office this year. The service is still excellent and their website booking procedure worked great for us.
Thanks so much to everyone at Keller — Paul is so great and he went above and beyond in his service!

It’s been a few years since my last review. I had such a great experience with Brian that when my lock tumbler failed I called Keller up again. This time my point of contact was Paul. A VERY different experience resulted.
My first attempt was a Saturday booking. Paul didn’t show up and ended texting me –after– my scheduled time. He indicated he was sick and said maybe reschedule Monday. No problem, we’re all human and get sick from time to time.
Monday came around and texting him midday garnered no replies. He eventually got back to me close to 5pm stating he was out cold from meds. Are you starting to see a pattern here? We end up scheduling again for Saturday.
Saturday comes and 15 minutes past our schedule time, I texted Paul. He then tells me my new appointment is now 3hrs later! Would’ve been nice to let me know prior.
To sum it all up. Dealing with Paul was a complete waste of time. Failure to keep appointments, failure to follow up, failure to even provide the courtesy of notice for missed appointment! You’d think I was dealing with Comcast. Time for me to find another locksmith.

Right on spot. I went to freakin Home Depot 4 times only to have the keys not work. These cats hooked it up right away, & are cheap and very friendly. Check em out.

These guys were great! I was really shocked when I saw they had some bad reviews. He came today to fix a broken lock and door handle for us. I made the appointment online earlier in the week and he called this morning to let me know he was here early! He was incredibly friendly, courteous and only charged me for a service call. I was even able to pay with a credit card. I will definitely call Keller again for any future needs. I was really impressed with the great service.

Another client they couldn’t bother to call when they didn’t show up for my confirmed appointment. I called Collier locks and security instead and they came out immediately. Don’t waste your time with this company.

Great experience. Changed 8 locks and replaced 2 of them. Came out on time and was very efficient. Will use again in future and recommend to others.

Do not call this location if you want your lock fixed! The past reviews concerning no call backs are very true! I called their number to set up an appointment and he said I needed to go to their website to place a time for an appointment and could not be bothered to help me out over the phone.
I placed my appointment for 11:30am on Saturday, and received a confirmation email Saturday morning for the appointment. At 11:45am the guy had not arrived and I called the store and left a message. I called an hour later and reached the man who said he was taking his kids to the doctor and had to wait for his wife to get home until he could come to my home which would be 2 hours later!
What type of professional company does this?!? Needless to say, I wasted my morning at home and still do not have my locks fixed.

Can’t return phone calls??? I called twice. Seriously?

2 calls left over about 5 days requesting some locks rekeyed. No call back nothing.
Even stated I was a previous customer. Already deleted these jokers out of my phone. This is NOT how you run a business or treat previous customers who gave you a 5 Star review in past.

Overall a great experience.
We were changing the common locks on a 3 unit condo in Lincoln Park and i called with a few questions. All of my questions were answered along with several suggestions on a multi unit building. I book the appointment on-​line and arranged to have the keys delivered a day or two prior to the locks being changed. Paul was running a bit late on the day of the appointment but sent me several text messages keeping me well informed. He changed all of the lock sets but additionally adjusted knobs, strike plates and hinges. All of the doors work just like new!

Great experience overall. Very knowledgable, punctual and easy to schedule an appointment via their website. Awesome business model…
I would recommend Keller Lock and Safe

My husband booked in an appointment with Keller Lock & Safe to re-​key our doors since we were new to our condo. He was running late on a Saturday but we were flexible, so he called to let us know. He and his son who also works for him arrived, and promptly took off their shoes without being asked and quickly got to work. My husband had gotten an estimate via email with them and the total cost was within $ 10 of the estimate which we appreciated! They knew I had a 11-​month old baby (who was awake when they first arrived) and once she was down napping they (again, without being asked or told) were very quiet and the son was whispering to his father. As a mom who appreciates customer service I was very pleased and He should be proud of his fine son! They seem like a wonderful family business.
Would definitely recommend to others and use again if needed.

Great experience!
Booked them via their site (super easy), had great communication with Chris all afternoon prior to my appointment, and he did a great job. Incredibly nice guy, explained what he needed to do, and was quickly in and out of the house. Keller will absolutely be my first phone call the next time I need any kind of locksmithing services. Highly recommend!

I have Keller Lock and Safe on my speed-​dial and you should too.
I’ve locked myself out 3 times in the last few years, so it is quite comforting to not have to Unilocal and google on Friday nights when I’ve inevitably walked out in t-​shirts and shorts to throw away the garbage. Before they were on speed-​dial, I had tried a few locksmiths I thought might be them, and had the typical experience: flailing attempts to pick the lock, an exasperated explanation that while he’d prefer not to, we will have to drill the lock, and a resigned offer to replace the locks. I’m clearly an idiot for needing a locksmith so often, but at least I knew I was being scammed and happily sacrificed an extra service fee to minimize the plundering the other crooks try to give me.
I think some of the bad reviews have in common the phone issue. I’ve never had that issue, but I’ve been told multiple times that using their online scheduling is the most reliable method if possible (obviously not on a Friday night post-​trash dump). They also told me that they and other reputable locksmiths have been mimicked on google with a different phone number so some shady locksmith actually answer your call. No idea if that’s true, but might explain other bad reviews.
My first review, I’ll get to someone I despise soon… Wish I remembered the other crook’s name.

0 Stars.
Left two voicemails two weeks ago and never called back. On my third try of calling them, due to their stellar Unilocal reviews, I finally got to talk to Brian. We scheduled the appointment for last Monday for him to come and give us an estimate in installing new locks on a two unit building (17 locks; it’s not a small job).
He showed up on Monday and we went over everything. He took down notes and I thought ok, this might work out after all. He said he’d get back to me with a price in a couple of days. Great! I am excited because he seemed like a nice guy.
A week went by and I called to follow up the following Monday. At first, he didn’t sound like he even remembered this job and then he said that his computer broke down so he couldn’t email me the estimate. I told him to just to text me a bottom line quote. He said he will as soon as he get home. Nothing.
Called again on Tuesday to follow up and he said he will get his partner to send me something by 1 PM because his computer still doesn’t work and he got home late last night. It’s now 1:40 PM and I have a feeling that this is not going to work between us after all… He didn’t pick up his phone and I left a voicemail asking if he plan on getting back to me. I understand we can get busy (I also run my own business and I am a one-​woman shop) but this is absolutely ridiculous! At least he could have just called and give me a reason why he couldn’t get the estimate to me this third time around. NOTHING.
Maybe they are great when they actually show up to do the work but as of now, I am extremely disappointed at the flakiness and the lack of professionalism this company have shown. I am counting the no. of calls I’ve made to get that initial estimate sent to me and it’s over 6 calls of following up from me. I would never recommend them to anyone else unless they like to have a frustrating experience or need more drama in their life. Furthermore, I should have listened to my husband and checked their Angie’s List reviews: not good at all.

I was excited to use Keller after reading so many positive reviews. I called Brad and made an appointment for my condo locks to be re-​keyed. The scheduled time came and went. I tried calling to see when he might be available to reschedule but never got through. I guess they are successful enough to neglect potential customers.
Worth noting that three other people (Matthew C., Deanna A., and Andy L.) had similar experiences but their reviews were filtered. Keller pops up on the sponsored listings — so it seems obvious the «ambivalent» Unilocal filter is at work here. Look for this review to get filtered ;-).