L.A. Tan

I’m not sure why there are so many poor reviews for this location. I live close by and come here on Tuesday nights for their $ 5 tanning special. Ashley is usually working and has always been friendly, informative and helpful. The only reason I’m not giving 5 stars is because I prefer stand-​up beds and have a fair complexion, so need I to use a level 1 or 2 and this location only has one stand up for each. Otherwise, overall clean beds and excellent customer service.

Usually crowded on Tuesday nights, but I’ve never waited longer than 10 minutes. The staff is friendly and knowledgable minus the fact a few of them didn’t inform me I had reward points to use and instead had to pay cash for upgrades… They won’t try and sell you lotion unless you really need it. Beds are clean, there is always a towel in the room as well. It’s definitely my go to tanning spot!

I don’t normally tan much during the winter anymore. In a pinch to get a base coat before taking a trip to Hawaii, I was in need of some rays. I paid a visit to this LA TAN location to find a great accommodating staff, clean facility, good pricing, and NONE of the bulbs were burnt out. This is why I have been returning to the Waveland location for months. Thank you LA TAN.

I love this salon! The staff is super friendly and accommodating. The beds are always pristine and i have NEVER seen a burnout bulb. By far the best run operation i have visited!

I would say the customer service here is exceptional and if you are looking for «special treatment» just ask for the armani lotion. These girls love to upsell

Theft! I purchased a package with a certain amount of minutes for a specific reason. I only tan for certain occasions like before I go on vacation. So when I went in to tan today because I’m going on vacation next week I was told the package I bought was expired! What? I was never told when you spend money on a package you have a certain amount of time to use it before you loose it and your package you spent your money on really just becomes them stealing from you and not telling you about it when you buy it! It’s ok I will take my money somewhere else. LA Tan lost my business and now the business of all my friends!

Rudest staff I have ever been around lady acts like she has big ego. Hello you work at la tan! Calm your your self n clean beds. I worked at la tan and if we ever talked like that to customer we would be fired. How this girl still working there. Blonde girl with attitude! You will kno when u see her!

I’ve had only good experience here at LA Tan Halsted. Been an LA Tan customer for years but been going to this location for the past 4 months since I moved. The staff is friendly & the beds work great. Sure they try to upsell you, that’s the job/​how the company makes more business. but it works sometimes — I like the level 4 bronzing bed, it’s fantastic. I’d recommend this tanning salon & will continue using it.

Update3: Bought a tanning membership at my gym, will never return to this rude and awful place.
Update2: Nothing but bad things again, haven’t seen a nice person since… why must you be rude to work at a tanning salon…
Update: Went in and was shocked to find someone who was actually friendly behind the counter. If you go, ask for Ashley, she’s the nice one!
If the staff continues this turnaround I will update with more stars, but I’ve been treated so horribly here, that I’m very apprehensive to do so currently.
Still label this as a Buyer beware… maybe call ahead

Probably the rudest staff I have ever dealt with. Girls with attitude who would rather be chatting with their friends in the lobby than dealing with customers. Your at work… not social hour at the local bar. As soon as I finished the ridiculously overpriced package (that was sold to me under false pretenses) that I purchased for inferior beds… I mean bad beds that I don’t think they change out. I made a very sincere point of saying I would never be back! I now go around the corner to Halsted Beach Tan… where I am greeted with a smile, a joke and by my first name.
PS update… apparently they are over the bad reviews… yet still won’t fix the problem… lol see picture attached. Desperation is not a way to do business

Sigh. I really wish this location was better because it’s the closest one to my apartment. I’ve been going there for over a year just for the sheer convenience, but it’s awful. I’ve never had problems with the beds working, but it’s the attitude of the staff that makes this location truly off putting.
I don’t know if I missed some memo that stated that working at LA Tan was some huge badge of honor, because I can’t seem to understand why these staff members feel that their pompous attitudes are warranted. The worst offender is the blonde girl with the facial piercing who works the front desk. She is often very reluctant to give me advice on new products and if I question anything she says I’m greeted with a not so discreet eye roll. Admittedly, I don’t work in sales, but I consider being pleasant to a customer who has money to spend to be relative common sense.
I usually use that 10 minutes in the booth to relax and unwind over the day. I definitely don’t come to be aggravated and insulted by the staff. Don’t get me wrong, my tan looks great, but take a pass on this location if you can.

The tanning beds work. I don’t find the bitchy-​girl attitude of staff consistent with the idea of lying down and getting a relaxing tan. You can tan at this 2.5 star place, or the 4.5 star Halsted Street Beach about 300 feet around the corner.

After Ultimate Exposure, this place was awesome. I know tanning beds are hit or miss but generally I am enjoying this place. Good beds, better priced than many places and nice staff.

I bought some sort of package and when I have returned to use it I found that the bed were all busy or I could pay «extra» for some otherbed or they were closed for remodeling or the line and wiat was too long. Went yesterday and was determined to wait since I had purchased a package. Girl at desk informed me that my «tanning dollars» had expired. No one ever made it clear to me that the package would expire. I just found that this place was very difficult and tried to keep getting more money out of you. I won’t return– tanning shouldn’t be this difficult.

Pretty typical.
I get a decent spray tan for a decent price — probably go about once or twice a week. The service isn’t terrible but it’s not good either — the staff is not professional, definitely pushes upsells/​avoids cancelling, and isn’t super enthused that you’re spending money at their place of business.
+ for convenience
+ for price
+ for the product — I do get a good tan
— for cleanliness (it’s just not that clean, I almost think it is just stuck in the 90’s)
— for customer service — If this is what you’re looking for, I recommend Ultimate Exposure on Belmont

The counter staff are nice and great to greet you; however, this place is a scam by management.
I froze my membership in Dec. 2009, but they kept debiting my credit card each month until I noticed it in spring 2010. Phone calls with staff showed the «freeze» was in their computer correctly but they had a billing issue they would correct and credit. Never happened. I personally went there this summer and was told the manager Angie would look into it. Three months later. no credit for the six months of debits, no reply from Angie (although I hear from a clerk that Angie had a great vacation in Florida in August) and no apology!

The staff here is close to terrible. Almost every time I go in, it’s the same girl who I’m sure means well but has the customer service skills of a napkin. They are constantly on the phone with friends, and not overly helpful.
I never received the «upgrade credit» that I was supposed to after unfreezing my account. And there are never towels in the «cleaned» rooms. Also probably 80% of the time I go, at least one of the face lamps are out.
Update: I’ve been going out of my way to go to the better LA tan down on Broadway because this place is so horrific. The girl there asked if I would like to use the «upgrade credit» that I had been complaining about at the other store. I asked her why they couldn’t see my credit, and she said that they probably lied to me. Never go here if you can help it.

This place is a train wreck. When I walked in, I shared with the receptionist (who was more appropriately dressed for Excalibur than well… really any public place during daylight hours) that I just needed a few quick tans to even out my skin tone for an upcoming wedding.
I look around and see that no pricing information is published anywhere. The receptionist then tells me that I need their super deluxe triple platinum package (or some such nonsense) for the low, low price of $ 150. Admittedly, it’s been a few years since my last visit to a tanning salon, but last I remembered, you could get a month of unlimited tanning for $ 20.
I tell the girl, again, that I am looking for the most basic, inexpensive package they have. She suggests another package for $ 120. I push back again. She suggests another package for $ 85. At this point I’m pretty pissed and I tell her I would like to know what is the absolute, least amount of money I can possibly spend on a tanning package is and she comes back with a $ 50 package. So to recap, no prices published anywhere. Initial quote $ 150. Final offer $ 50.
After we’ve decided on a package she starts pushing her tanning lotions on me. I tell her I’m not interested. She begins berating me about how I how I am only getting half the value of my tanning session without using a tanning accelerant. I kindly point out to her that I have extremely fair skin and am not interested in accelerating anything. She then huffs and puffs and says «Well, if you want your skin to dry up and peel and get all wrinkly, I guess that’s up to you.» Thank you for that. Still not interested in your lotions.
Let’s move on. She asks how long I would like to go in for. I ask what is the minimum amount of time I can go in for and still get some color. She says, «The most you can go in for is 10 minutes.» I say, «thank you» and again remind her that I am asking what the least — which is the opposite of most — amount of time she would recommend. We settle on a number. I get my tan.
I will not be tanning here again. And if I were you, I wouldn’t either.
–They don’t publish their prices in the store or online
–Their staff is incredibly rude
–Their equipment is old
–And I am fairly confident their idea of sanitizing a room is different than mine

Some situations require a tan. Okay, that statement is as fake as the tan! But, $ 10 Mystic Tan Mondays? Just too difficult to ignore.
You’ll get better results with a manual ‘designer’ application but for $ 10? It’s a steal. Just make sure to slather your feet and cuticles with the barrier lotion. I’m talking an obscene amount, or else you’ll end up with über-​bronzed feet.
After you exit the spray tan booth, rub yourself vigorously with a towel. Don’t worry, you won’t interfere with your blossoming tan. I didn’t see baby wipes here, but they’re the best for going over your fingernails, toenails and cuticles. I always bring a travel pack of ‘em!
I didn’t get any instructions so please heed my advice! Again, it’s not perfection but it is only $ 10 and should last a full 3 – 4 days before gracefully fading out.

Never ever get a spray/​mystic tan here. I had been going to Palm Beach tan and they were fantastic, just pricy.
I heard LA tan was 4 for $ 44, so I tried it yesterday. FIRST, the girl had NO idea what she was doing. She set me up (so I got ready in the room, put on the shower cap, etc.) and the machine didn’t work. I called for help at the door but nobody came, so I had to get dressed again and go out to find her.
She apologized and turned it on. I made certain to ask her to do the clear mist (not the one with bronzer). She said they only had one and it was clear.
Well, after getting sprayed, I was covered in brown goopy stuff. After wiping off, I still ruined a pair of pants and a shirt.
This morning, I am streaky everywhere and it looks like a spray-​tan accident you would see in a movie. I don’t think they are using the real Mystic Tan product they claim to be using.
I called this morning to inquire about how to get a refund, and their mailbox is full! What retail location lets their mailbox get full?
I am appalled!