McDonald’s

I’ve eaten here on a few occasions, but my issue was the excessively long lines that it seemed to have a problem keeping down. This location has been around for 35 years and they didnt seem too concerned with keeping things clean because they always had issues with the place being congregated with hoodrats and vagrants which turned off a lot of people. Some of their menu items were a bit overpriced and half the time they barely replenished their supply such as the ice cream and the apple pies. They also had an elevator that went to the second floor that was broken and cornered off with a garbage can so that doesnt go over well with inspectors for making sure the place was ADA (Americans with DIsability Act) compliant so really nobody could go upstairs which is where the washrooms were. It’s sad that this place got shut down because they couldnt cut it for other mcdonalds around downtown which at least were a lot cleaner than this location.

Coming back from a Chicago vacation, it is difficult to choose the places I wan’t to review first. There are approximately 25 places from the Chicago vacation to review. To make this process less difficult I have written every one of these places on index cards. Before I write the review I shuffle the deck of index cards. The index card that appears is the place that gets priorty. Out of approximately 25 index cards, the State Street at Jackson Street McDonald’s has shown up twice.
Using the deck of cards apology, you could say this business isn’t playing with a full deck. Both the food and service is just ok. My recent opinion of McDonalds is their food is more suitable to hold you over until dinner. In current times, I see McDonalds as a snack. That’s unless the McRib returns. The truth is there are far better fast food restaurants nearby that give much more bang for the buck. For example, a few blocks north on State Street, Chick Fil-​A offers far tastier chicken nuggets with incomparable better customer service. Another example is that nearby Portobello offers far better hamburgers. I could go on and on.
This McDonald’s stands in the shadows of DePaul, Robert Morris University, and the Chicago Library near the southern boundary of the Loop. This is a location that worked to our advantage on a day that we walked the streets of the Loop. It had been awhile since breakfast and we needed a convenient snack to hold us over til dinner. Walking south toward the elevated train bridge fronting the Chicago Library, we saw the familiar Golden Arches sign. It led us to the convenient snack.
This McDonald’s is nothing like the Chicago rock n roll McDonald’s. It’s neither upbeat or ghetto. It is a smaller urban McDonald’s with a sports memorabilia theme. The sports memorabilia came in handy at the time of the slightly extended wait for the food. Friendliness at this McDonald’s is yelling out «#4» or whatever order is ready. In my case it was the two cheeseburger meal. This is the least expensive meal on their menu. It was a good thing that I ordered it medium size taking into account that this McDonald’s lacks the serve your own Coke machines. It was a better thing that this snack left room in my stomach for a tastier dinner.

Sometimes I stop in here to get breakfast on the way to work. The service is very quick — I’m usually out in a few minutes. They have all the McMuffins, McGriddles, and sausage burritos that I could possible want. However, they don’t have any of the latte or hot chocolate drinks that the other locations do, only coffee, which makes me sad on cold mornings when I want to drink a hot beverage while waiting for the bus. A little deep cleaning wouldn’t hurt, so until then, I’ll leave this a breakfast take out only relationship.

Disgusting and completely insulting.
Like most people, I prefer to wash my hands and use the restroom before ordering food. In the 20+ years I’ve visited this downtown DePaul University area McDonald’s location (or nearly any location outside of the deplorable location in Harlem, NY) has a security guard run up a 2^nd floor staircase to prevent me from doing so!
Randolph (name tag) insisted that I order my food first, THEN take it into a disgusting and quite small public restroom.
I don’t really believe he personally liked this policy, because he looked completely embarrassed to repeat it, to his credit.
Was this «policy» decided to satisfy some sick criteria maybe to make sure that I wasn’t a vagabond or loiterer? It was absolutely insulting and harassing. I asked him «are you seriously running up those other stairs (criss-​cross design) to prevent a customer from using the restroom? Seriously?» He nodded yes.
So I walked back down the stairs and asked a young man in a white shirt and bib was he a manager.
He said no and pointed to me to Maria who came over and listened to my complaint. She was respectful but told me that this store was a franchise and that nothing could be done even if I reported this to the corporate offices, etc.
She even said that all the McDonalds locations she knew of in the area had the same policy.
Well, my offices are just down the street from the flagship Rock and Roll McDonalds and there is another location at the Chicago River that’s even closer. NEITHER of these locations has EVER done anything this insulting to me before.
«NOTHING could be done».
McDonalds is a global corporation and NOTHING could be done about this most insulting practice. I told her that my frustration was not personal and that it’s a very bad policy and treats customers like garbage. At the end, I mentioned that I had no choice but to report this deplorable act and that I appreciated her listening to what took place.
There are a lot of homeless people who congregate near here and I understand that a store must be mindful of any activity that threatens its workers and customers, but in 20 years I’ve not seen ANY OTHER STORE near this McDonalds treat their customers in this derogatory way… so why the blanket and extreme decision to force an order first?
A copy of this review and a link to this page of other poor ratings will be given to McDonald’s corporate and the regional manager/​owner once I find out who they are.
If you ride the CTA (public transit in Chicago), sometimes the buses and trains can be a bit sluggish in getting you to a destination so you need to be aware of the nearest spots that provide quick refreshments and facilities for release.
Tuesday, July 23, about 6:25pm. 230 South State Street, Chicago Loop.

Truly one of the worst McD’s EVER!
The other reviews are true. Everything here is unpleasant. I came here quite a few times while I took classes at DePaul across the street. I know that most people at McDonalds aren’t happy to be working there, but really these people are miserable. I don’t even know why they show up. What’s the point?
The outside isn’t particularly inviting. Neither is the inside. They really need to remodel. But the most uninviting aspect of this McDonald’s location are the employees. I decided to write this review after my last visit. Last as in most recent, but it really will be my last. I ordered a Frappé and a McMuffin. The McMuffin came out pretty fast. But the Frappé… I waited. And waited. I saw the guy make other smoothies and stuff but no Frappé. When I finally asked the cashier, she went over to the guy and asked. That’s when he made it. And when I asked him why he didn’t make mine, he said, well that’s the order of the drinks. Ummm why did everyone else who came after me get theirs first? He just gave me a dumbfounded look and walked away.
Never returning again. EVER!

It’s a Mickey D’s. So I know what to expect. However, I visit them so infrequently that I really don’t know the menu very well. So I stood and I pondered — and then had to ask some questions. Yes, I know that is strange, but I couldn’t tell if some of the sandwiches came with lettuce and tomato or not. I finally settled on a Quarter Pounder with cheese meal. The food was great — just what I expected. Cheap, easy and fast. Just why you go into Micky D’s in the first place.

Mixed feelings.
I will give one extra star because I had the nicest employee who went through ten boxes of Happy Meals to make sure that I got the Hello Kitty toy I wanted. I know– She was the best!
However, on a separate visit they charged me .22 cents for tartar sauce. Yes. .22 cents! Come on!

I visited this McDonalds for the first time last night and will NEVER visit again. I ordered a cheeseburger, french fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.
My disgust was compounded when I notified the manager and he barely blinked an eye. He didn’t apologize; he just literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. SERIOUSLY, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $ 1.11 back despite the fact that I couldn’t eat my entire meal.
I am disgusted by this entire situation and how it was handled. Poorly done, McDonalds.

I wish I could give this place zero stars can not even get breakfast right on a Sunday morning.

Question: how many McDonald’s employees does it take to change a battery in a smoke detector?
Answer: More than the number of employees working here.
I swear there has been a faulty smoke detector in this place for something like 2 years. But I digress…
As other reviewers have correctly pointed out: this is possibly the WORST mcDonalds in the land. The service is horrendous. It’s hard to blame the employees, though, with the people that they have to deal with on an hourly basis. I have been there several times when security is mid-​process of throwing people out of the restaurant.
My strategy for visiting this location is to get in and out as quickly as possible, avoid all eye contact, pay by debit card, keep my order to the basics, etc. The only reason I still go here is location location location. but to everyone else I say… Avoid! Avoid! Avoid!

You would think this McDonald’s being the commemorative building for Dr. Martin Luther King the employees might have a little more pride in what they are doing. I have never in my life had this bad of service anywhere. The place is filthy and you walk out of there extremely unsatisfied. My personal favorite part of my experience was after I had been waiting for about 10minutes for my meal I asked what the hold up was??? (this is McDonald’s after all ten minutes there is an eternity).
The sassy b***h working there said to me, «We waitin fo yo nuggets to get out da grease!» So I laughed to myself and waited… and when I got the nuggets out the grease I threw them in her face…
Obviously I didn’t do that, but you get the idea I was fired up.
Moral of this story is do everything in your power not to eat at this establishment. Although not many people read up on a McDonald’s before they eat there makes sense they are all supposed to be the same and If that’s the case I’m sorry its already too late.

A few things are funny about this review:
1. It’s a McDonald’s, not a sweet, family owned restaurant beloved by all. A McDonald’s is usually just that — a McDonald’s.
2. I actually have a positive review.
I admit the McDonald’s definitely must have had some bad days, but it was pretty nice when I walked in. It really captured my attention inside, mainly with all the cool sports memorabilia all over the walls. I felt like that was a nice touch to be able to check out cool posters, etc while I waited for my food.
As I walked up to the second floor to eat, I noticed the awesome collection of MLB player cards. Pretty impressive.
As far as service goes, the line wasn’t too bad even though it was lunchtime. It was crowded, but what do you expect?
Really, though, folks, it’s a McDonald’s. You shouldn’t go in with high hopes. But if you do like sports, I’d recommend checking it out.

Here it is, the worst McDonald’s I’ve ever been to in my life. It’s even worse than the one on Howard Street in Baltimore, which is basically a warming house for agitated crack heads.
There are probably worse McDonaldses in the world, but since this is mine, it gets 1 star from me, which should really be a torn paper star stuck to a sticky pee floor.

This establishment starts you off by being filled with homeless ppl and dirty floors. The floors in front of the counter and where the food is made/​handled were littered with trash, spilled sauces, food, and containers. I ordered a No. 13 (Angus burger w/​no bacon). The order number was 437 I think. Ten other ppl were served before me, before someone realized the order was missed and I was the only person standing there. This person was the manager who was busy that entire time beating the hell out of a broken register. I’m not sure what he thought he was going to achieve by pounding on the screen of an electrical device but he continued to do so for the entire time I waited.
Eventually he started yelling at his employees to get my order for them to tell him it was going to be another 2 minutes. I got my food after 10 or so minutes which is a lifetime standing in line at McDonald’s, surrounded by filth. I think I was actually standing in an old spilled soda stain that happened hours early and never cleaned up.
At no time did the manager offer me a pie, fries, ice cream, etc. for waiting because they screwed up. He just yelled at his staff and continued to beat on the register. McDonald’s throws away more pies a day than I eat in 5 years there and he couldn’t even offer that.
Poor management.
Failure in cleanliness.
Disorganized.
The only reason this disgusting establishment is open is due to it’s location and the fact that Americans are slobs about what they eat, including me.
As impossible as it is to avoid McDonald’s fries, I will do my best for a very long time. If I do return, and it won’t be soon, I’ll never visit this disgusting store.

If it was possible to give zero stars, I would. This place is the WORST McDonalds in America, hands down. The dining room is always dirty and smelly, the food takes forever, and the staff is the laziest group of employees I have ever seen. I have a lot of patience for food service people, I spent many years working in the industry, both fast food and finer dining, so I understand their position, but the fact is, if these people were moving any slower, they would be going in reverse. There is no sense of urgency whatsoever, even when the line is backed up into the dining room. They talk to eachother and joke while you are standing there waiting to order, they aren’t friendly when you do finally get to order, and watching them bag your food is like watching a sloth move at the zoo.
The only redeeming quality is that the location is convenient to the students at nearby schools, and some of the employees making the food in the back really do seem to hustle, which is probably the only reason why this place is still in business.
Avoid at all costs.