McDonald’s

You guys are the WORST O M G! It never fails … You guys are S L O W and need new management. Stop hiring kids to run this place.
I’m in line now and we haven’t moved for 10 mins and we can’t back out.

Went for snack. I purchased a big mac and asked for a large cup of ice water. The girl rang up a large drink. These people wanted to charge me for TAP WATER! RIDICULOUS. NOT GOING FOR IT. DO NOT GO HERE.

I do not have very high expectations when it comes to McDonalds, especially this particular one. Sometimes it takes a ridiculously long time to get through the line (no matter how long the line may be, it ALWAYS seems to take forever), sometimes your order may be slightly wrong, and the employees are rarely better than aloof. Oh well, it is the only McDonalds in Hyde Park, and my 5yo thinks it is a great treat to go there once a week, so I just deal with it.
HOWEVER, last weekend, my husband decided he just HAD to have some chicken nuggets at about 12am on our way home from a movie. No cars in line, great sign! Well, we ended up waiting after paying for SO LONG (we are talking over ten minutes sitting at the pick up window with no employees in sight) that I ended up looking up the store’s number and CALLING them.
Me: «Hey, we have been sitting here at the pickup window for over ten minutes waiting for our ten piece nugget. We have been honking and everything. You guys are still open, right? We do not even see anyone in there.»
Employee: «Oh. Yeah. Hang on.» *click*
*Appears at the window with the bag of nuggets, wordlessly thrusting the bag to us*
Now here is the real kicker: THEY WERE COLD. You know, like they had been sitting there for the 10+ minutes we had been waiting. I cannot even fathom what the hell would be going on that they FORGOT to give the food order to the ONLY CAR IN LINE. How does that even happen?! I have never had a fast food experience quite like that. At least this McDonalds will go down in memory for being the strangest and worst fast food experience I have ever had.

The drive thru at this location wasn’t open ²⁴⁄₇ the way it advertises. They’re not open at 3:30am everyone, but they do reopen at 5am for your sinful McDonald’s eating pleasure. Also, order a cup of water and watch a circus act ensue, every single time. Not only will you get a topless, strawless cup, it will also only be small enough for a sip.

It’s your typical McDonald’s but do yourself a favor and don’t go there past 9pm. The customer service is atrocious and, yeah, I understand «you get what you pay for,» but there’s still a level of professionalism that’s associated with a service-​job, regardless of if it’s fast food. You’re served quickly (it’s drive-​through only past a certain time in the evening), but the food probably won’t be fresh. If you can avoid it (which you probably can), skip McDonald’s as your late night stop… or at least skip this location.

After sitting on this a couple days I finally decided to write my first review ever because this experience still leaves me sour. This is my local McDonald’s so I’ve been here quite a few times. While I’ve never had a great experience (food or service-​wise) here, last Saturday evening’s experience takes the cake:
There’s a long line — no shocker. It takes 30 minutes to get through the drive-​through with 11 cars in front of ours. We finally place our order after «go ahead with your order — no wait» is said to us three times. We wait and wait and order. We get up to the pay window.
«Mango smoothie» No. He looks at us like we’re lying. We had a 20 piece Chicken McNuggets with honey and a large fry.
«Did you order?» Yes. And our total was (insert exact amount here). There is no evidence of our order so we re-​order the same meal, paying a completely different price than first stated. I can’t read the receipt because it’s blank — the printer ran out of ink. We finally pull up to the pick-​up window.
«Mango smoothie?» She passes the smoothie. No. She looks at us like we’re crazy. We ordered a 20-​piece Chicken McNugget with honey and large fry. Again, we have no order so she waits for a new order and we finally get a bag.
I ask if she included the honey we ordered and she smirks and says that costs extra. No, it doesn’t, because we did not order extra sauce. She doesn’t want us to go away happy, I swear — she continues to smirk and stare at us. We leave, not wanting to deal with the sauce issue because it is obviously a very difficult thing and she is letting us know she is having a difficult night. We get home and open the bag — we paid for a 20 piece and received a 10 piece. I’m not going back here — never again. I always try to avoid this place since the food quality is rarely up to par with other McDonald’s I’ve been to, but this service was absolutely unacceptable.
I left this place so nauseated I didn’t even eat the meal.

The customer service is great. I don’t have to stand in no long line. I don’t ever hear the old «Ice cream/​shake machine is broke» excuse at this location.

Slow service. After reading the reviews, I was extremely hesitant but i was hungry and Chick Fil A was too far. I stopped in and had to wait while the cashier was filling an order. Why is she touching food AND money is beyond me. Don’t expect smiles and warm greetings. I had to wait a few minutes for my food. The 2^nd girl who was preparing the orders (putting the items in the bag) was not wearing gloves either. Won’t return.

A JOB SHOULDN’T JUST BE A JOB TO ANYONE!!! IF U DONT LIKE YOUR JOB QUIT! It’s that simple. Don’t make everyone else miserable because you are! This place is so ghetto and unprofessional I don’t care if it’s Mc Donald’s I expect good service anywhere I go! To come thru the drive thru and get cussed out because I asked for fresh fries is beyond crazy! I was told to get my ass out and walk to the window for my fries instead of «mam I’m sorry we can’t bring your fries out but could u please drive around and I’ll have them fresh for you»!! Then as the manager approaches he tells him to calm down instead of taking control of the situation, removing the loud obnoxious worker, giving me my fries handling the situation he sat there! I came back to bring the food back because of the service and asked for my money back and asked how could u let him disrespect u as a manager his response was «HE DIDNT DISRESPECT ME HE DISRESPECTED U» wow instead of coming back to this place ILL STARVE I TRIED TO GET SOMETHING FAST ON THE GO DIDNT REALIZE I WOULD GO THROUGH THIS MUCH TROUBLE FOR A FISH SANDWICH AND FRIES! ITS SAD TO SEE AN ESTABLISHMENT WITH BLACK WORKERS FAIL IN SERVICE IM ALWAYS ROOTING FOR GOOD SERVICE WITH BLACK PEOPLE. Smh

I promise you, this is one of the worst McDonald’s I’ve seen… and I’ve seen a few.
When I entered, there were individuals waiting to receive and place their orders, but the crew was busy engaged in personal conversations, moving very slowly, with EXTREME attitudes and a lack of urgency in not only taking orders, but serving them. The order taker had an extreme attitude, and it showed. No «may I take your order», no «thank you», and when the order was served, she didn’t hand the bag with me, she threw it. She also expressed, openly, in the presence of customers, her displeasure of not receiving a break when she wanted to take a break. There was no sense of management in this location, nor were there any name tags on employees.
While I’m at it, the dining room needed a good mopping, and I’m wondering why they needed 7 people behind the counter with NO ONE at the registers, but they were all hanging around the serving area, talking and yelling at each other. This is a business, not the yard!!! Where are the managers? Oh, wait…
I can also testify that their service after 9:00pm goes straight down the toilet. Lines of 10 – 12 cars in the Drive-​Thru just waiting is the norm, not the exception. And you will wait… and wait… and wait. But no worries, if you run low on gas waiting in the line of cars, there is a gas station right across the street!!!
Fire the whole staff and start over.

I went to this Mcdonald’s this early Monday morning approximately 4:00 a.m. My order was a: Double cheese burger, fries, 2 apple pies, and a coffee. Thank god I sample my fries before completely leaving the lot. My fries was cold as hell. I mean no heat @ all. I was upset after waiting in line a long time. I went back to the window and told the young lady my issue, and she ask «who sold you the fries»? How in the hell would I know who put the fries in the bag? She told me to come around to the front door. At this time she told me she had just drop some fresh fries. My reply was no… your service is totally unacceptable. You should have drop fresh fries when you took my money. I don’t want anything from this Mcdonald’s. Give me my money back. The manager then came to the window. I told em to feel these fries… I can not believe you tried to sell me these cold fries. My money was refunded… I’m sure the staff has a policy and procedure to follow. Certain standards to work by. Totally unaware of the consequences behind being negligent while handling food. Cross contamination, food borne illness, salmonella, etc. This is why standards should be followed at all times. Furthermore, it is the manager’s responsibility to make sure everyone is doing his or her job correctly. If the staff gave me cold fries below the temperature of 40 degrees, do you think I was the first customer to be served like this. Now we have to imagine other things that maybe going on in the back while the food is being handled. The service, attitude, focus, cleanliness, quality of food etc. in the day time is excellent.

Don’t bother with this McDonald’s after 10 pm. Granted, I shouldn’t be eating this late. But hey, when a Big Mac is calling your name, you answer, with a large fry.
This McDonald’s is poorly staffed and they are slow as molasses dripping down a wall… then they mess up your order! That’s all you’ll need to hit the gas (thank goodness we hadn’t paid for the order) and take your butt home! They’re disorganized at this McDonald’s and shouldn’t be open 24 hours. If you pull into the drive-​thru, you will regret that move! Just go home…

This place sucks. All employees are careless and have no respect for the place is very dirty and in sanitary. Not a good place to eat in general

I have been to some pretty crappy McDonlads but I must say this one is pretty good. They have good customer service and will even put you sugar and cream in your coffee for you. ;-)

Slow. Just slow. Two in the afternoon and this place is backuped like the Kennedy.

Now, before I review this, let me say this: I know. It’s McDonald’s. By definition, it gets zero stars because it’s, you know, McDonald’s. So why review it? Well, because they are so stupid in there that I feel someone should write that down somewhere. Not everyone who works there, mind you. There are one or two who seem to have some sense, and there is one girl who is cute as hell. But I digress. Let me share an experience or two with you, oh weary traveler.
1. I ordered a Quarter-​Pounder with only cheese. The girl said, «You just want cheese on that?» Yes, quoth I. «Do you want ketchup?» Um, just cheese, thanks. «No onions?» Only cheese.
Success! I only got cheese on my quarter-​pounder! Oh, but no meat. That’s right. Cheese on a bun. I took it back inside and pointed it out. «But you said with only cheese.» So I did, fair lady. So I did.
2. I asked for my Diet Coke in a sweet tea cup. Keeps it colder longer, dontcha know. «You want a sweet tea?» No, I want a diet coke. «We don’t mix drinks.» What? «You want sweet tea mixed with diet coke?» No, I want only diet coke, but i want it in a sweet tea cup. «Oh, Ok. $ 2.19.» But Diet coke is only a dollar… «RIght, but you want a sweet tea also, right?» Nope, heh heh, just the one drink. DIet Coke. But I’d like for the styrofoam cup, normally associated with your sweet tea, to be the container used for said diet coke. You see, the styrofoam cup, although destroying our environment, keeps my diet coke colder longer, and keeps the ice from melting. I’m a selfish bastard, I know, but that’s how I’d like my frosty beverage today. «We use the plastic cups for drinks. You want a sweet tea?»
3. IN what should have been a scene from a movie, after sitting at the drive through window for close to 15 minutes waiting for someone to bring me my Sprite and small fries, the window opened and out came a cloud of sweet smelling smoke, and the guy said, «Wait, wait wait wait wait hold up. What did you order, man?» A large sprite and a small fry. «Oh, man, yeah. Our ice-​cream machine is down.» Ok, I’ll just have a sprite and small fries then. «Cool, here you go.» (Hands me a bag containing several big macs and a filet-​o-​fish.)
4. And, finally, in line around 3pm on a weekday, watching several Kenwood Academy high school boys try– successfully– to pull money out of the donation bin in front of the register by digging around in it with their keys and credit cards, while the McDonald’s employees just watched.

This is one of the only late night options for food in Hyde park. With that being sad… I go here feeling as if my only other option is to go to bed starving and im even more frustrated throughout the process. The wait is always long. The food is decent. The prices are pretty typical for McDonalds.

I don’t expect much when I go to McDonalds, nor do I expect lightning fast service. What I do expect, is actual service.
I arrived there, albeit late at night around 3:00 am, and I enter the drive thru with some friends to place our order. After placing our order, the person on the other end goes down the list «Sorry, we don’t have chicken nuggets… or McDoubles… or Fish Filet… or McChickens…»
What? Excuse me? You do not have food? Well, since it was near 4:00am (when McDs’ switch to breakfast), maybe they had the breakfast food? No. Nothing. I then asked what on the menu they could serve us and she said «Sorry, we just had a shift change so we don’t have any food.»
Ludicrous.

Two times to avoid this McDonalds is between 2 – 3:30pm weekdays, due to the over crowding by the Kenwood H. S students. I waited a while for my food and it was pretty loud as well. The security tried to get it all under control, but it never works. Also, late night on Saturdays. The drive thru will take about 15−20mins before you ever get to the window.
Nevertheless it’s McDonalds and at this one, the order is always correct from what I’ve seen and the service is okay.

We’re reviewing McDonalds right? Disregard what everyone says.
Cheap, fast & get-​what-​you-​pay-​for.
If you want quality you’re barking up the wrong tree.