Nike Factory Store

Customer Service is terrible… no professionalism! You will sit on the phone being passed around from person to person waiting on a simple yes or no answer of whether a sneaker was in stock at their location. I could have driven to the location to find out for myself by the time they gave me the answer over the phone. Ridiculous… Good customer service does not exist anymore!

Its an outlet so I kept my expectations low and my standards high. Its Nike so that standards were there, especially when they explained that the soles on the vintage looking suede hightops were supposed to be yellowed. I needed a pair of trainers specifically a 5.0 and I found them, and while I am not so crazy about the color they will do the job for a gym membership that I just got. 4 stars only because after being in there for 40 mins I was asked did I need help. Not a big deal. Line was long but they move it fast. I would not go during Christmas. Hectic I’m sure.

Grabbing a pair of shoes for my 5 year old niece in which the prices are pretty reasonable. Outlet store prices with some higher ones also but only for newer shoes in men sizes. Not bad though, I would recommend.

I went to this is location Friday March /​13/​15 12:51pm it is very unpleasant. There were plenty of problems. 1. It’s a pretty big sized store & they only have 1 bathroom which someone has to unlock the door for you, when it’s unlock there’s another door which has a line extended to the employees work room. 2^nd while in line the manager was having a vulgar argument with a customer. She was using explicit language &told her well take her a** back to her downtown location she speaks highly of then. It was very unprofessional and embarrassing that a manager can’t conduct herself better than that. 3^rd when I made a purchase the associate was on the phone not paying attention. I swiped my credit card she asked for id I didn’t have it however my signature was on the back of the card. Whenever you have a Signature on the back certified stores don’t ask for identification however they did. The employee called the manager who was next to her to cancel the transaction however since I swiped she couldn’t cancel. The manager yelled at her in front of everyone customers and employees. The staff is unprofessional they never offer help. Terrible establishment managers and customer service l wouldn’t travel to this store again. Very disappointing I hope a district manager would talk to the manager and staff how to conduct a business and the manager set a good example for her employees.

I come here because they have a wide variety of Nike’s and air Jordan shoes for me and my family. They keep the store organized and stocked with plenty of shoes that you can’t really find anywhere else.

I’m not usually in the area to stop through here, but I had been searching for new workout shoes for a while and hadn’t lucked out yet. I really wanted a pair of Nikes too, so I hoped the Factory Store would be a winner. I took my time and literally walked down every single aisle of men’s and women’s shoes (since I wear both). I tried on pair after pair in the men’s section but didn’t find anything that worked. I did however find a pair of 2013 Hyperdunks in my size on super sale! I like the fit of the 2013s better than the 2014s and wasn’t pressed enough to wait and see what the 2015s look like. They were on clearance at a cheap price already plus I got another 20% off! Moving on to the women’s section, I really hoped I could find my workout shoes because those were my immediate need. Again, I tried on shoe after shoe and in what seemed like the last row I finally found them. There were also on sale… not clearance… but still, half the price I had expected to pay. For my basketball and workout shoes combined, I paid less than I expected for just one pair. I didn’t come here looking for this exact shoe in this exact color… I would assume it would be much harder to shop here if that were the case, but if you’re looking for a deal on great pair of Nikes I’d definitely check it out. The Factory Store has a wide selection.
I can’t speak about the customer service too much. Although I was there for a long time, I was only approached maybe twice to see if I needed help… which I didn’t. I was perfectly fine with that level of assistance and there were a ton of folks around ready to help I’m sure if I needed them.

I have been in this store more then I can count on my hand. Friday November 21^st I went in with my baby sister to make an exchange. I wont bore you with all the problems on why I was nervous making the exchange, But a young lady at the counter by the name of «Angela» greeted us with a smile welcomed us, also Angela asked us How can she help? and truly meant it from the time we walked through the door to us just seamlessly looking for clothes this young lady made sure we were attended to. I felt like we had her undivided attention even when she got a bit busy. I have received great service from this store but this one really stuck out to me. I am a Front Office manager at a downtown Hotel so service is everything to me. I believe this store is located in a place where bad service is expected but I want to let you all know this location is an exception.
KEEP UP THE GOOD WORK!
I noticed.

Where do I start… As fan of Nike like many others are there is a lack of professionalism and level of honesty at this nike factory location.
When a rare Retro jordan V grape is stocked at the store I clearly showed interest in purchasing and asked the male associate if the had any size 10.5 left and right away said NO as I asked what sizes where available instead of answering my question he asked me what sizes am I looking for and as I mentioned 2 other sizes he said they are sold and all they had was 12 so I said ok thanks. What drew me to write a review is when 20minutes later two acquaintances of the associate walked up and was immediately handed 2 10.5. Clearly this place just does business with friends and family and this wasn’t the first time this has happened. Nike if your reading this something has to change.
All in all don’t waste your time with this store unless you know the employees.

2 tills empty on a busy Saturday. No excuse for the length if time to check out! On a brighter side they do have a nice selection

The selection of shoes are decent, you will be able to find «something» however the check out line is ridiculous. You will be in line for a minute to check-​out, the line moves but it is what it is, I guess. The employees are half-​way friendly but most are young adults just there to work with nothing extra.

I love this store… it’s in a decent location, friendly people, gr8 selection… and CHEAP! Yes; some of the products are slightly older. but this is an outlet store. They are genuine Nikki products. What more can you ask for? They even have sales on discounted items. I go as often as I can afford. GR8 bargins!

got there when they opened cuz I know this place can get crowded. was welcomed by the entire staff when walking in. 5 pairs of shoes for $ 150 including tax… YUP, I’m happy! and I avoided the typical big crowd that usually is here.

I came here looking for some cheap brand name workout shoes and that’s exactly what I found. I bought a pair of Nike running shoes for $ 35 – 40. I did notice that a lot of the shoes here were atleast $ 60 – 109 which I think is crazy considering the shoes are older versions and you can spend that amount of money at say, Footlocker and get something better.
The selection for females wearing sizes 9.5 and above suck, and there aren’t too many cheaper choices for males either. My boyfriend had a hard time finding something he liked. A small gym bag still runs around $ 45 here.
I would probably return but with Footlocker around the corner, this wouldn’t be my first choice.

The worst location ever. The lines are always long and the service is beyond ghetto. I was there Saturday 4-​13-​2013 at 1:50 pm — after standing in line, I get to register and get the worst cashier in the world LaKisha Harris op# 145 613. RUDE RUDE RUDE RUDE. Asked her to place gift card in trash to avoid litter. She refused. told me this ain’t my store. The managers Debbie Sanchez and Roberto Castellanos are both dumb as rocks.

Hit or miss selection. At times they have really nice discounts on hard to find shoes. Check out lines move slow.

The prices are great for older season models. Air Max 95s from more than two years ago are in abundance on the shelves. Sweatshirts that were once $ 200 are marked down to $ 49.99.
Great deals on great quality products! and to top it all off; PROCEEDS FROM THE STORE ARE REINVESTED INTO THE COMMUNITY!