Red Frog Events

I signed up for last year’s Bacon Chase in Minneapolis. It was a birthday gift for my son’s 10^th birthday — we love to do races together and we LOVE bacon. So the promised «unlimited bacon» was very attractive! We did the race and found that when we finished they had run out of «unlimited» bacon. I was very upset and so was my son. Red Frog took forever to respond to complaints from the public about this, but when they finally responded to me by email and apologized, they told me they could not refund my money BUT they sent me a code for 2 free races for my son and I for the following year. The kicker? They only do 1 race in my area now (since they decided the Bacon Chase was a complete fail and didn’t repeat it) — the Warrior Dash is all they offer in my state. And we were already booked to do another race a year ago, on that date. I’ve emailed Red Frog no less than 10 times in the last year — all of those emails have been returned. The email I used last year to converse with an actual person on their staff is no more — they’ve shut down email communication. I’ve filled out their contact form on the website a handful of times and they do not respond.
These people are unprofessional cowards who don’t give a hoot about their customers. No one should ever do one of their races, because their customer service is absolute crap. And I’ll continue to spread the word about that until they make good on their reimbursement or race offering.
You people should be ashamed of yourself. It’s one thing to offer a shoddy code that doesn’t work, but it’s another to completely ignore people who give you money for a service and don’t receive anything for it. You should be careful before someone takes you to small claims court for being thieving jerks.

I am so excited about the Warrior Dash this weekend! Wanna know why? Because first, I am running the Warrior Dash in honor of a little boy named TJ Mauck that is battling cancer. Second, because I am part of the largest team in the history of the Warrior Dash. Third, Red Frog has gone above and beyond to make this event completely memorable for TJ, his family and our team! Lauren, Harrison, Sara and Tom are my A Team! They have been wonderful about patiently answering all my questions, and giving me rapid responses. I am super grateful! We can’t wait to kick some muddy butt this weekend! Woo hoo!

Bacon Chase 5K advertises «unlimited bacon“for the participants when they finish. At the Minneapolis race, they ran out of bacon, and very early on. The rest of the event was cool, which is why you are getting 2 stars.

Went to Firefly and had a great time. However the website lacked helpful information, Red Frog has no customer service, and the event overall was extremely disorganized. When I had issues with activating my tag prior to the event (a day before it began), I never heard back via email from Red Frog until after the event. The website contains conflicting information which led to me buying a «companion parking» ticket which ended up being not necessary and a waste of my money. When I wrote to Red Frog to state my disappointment, I was told that the website said I did not need it under the «camping» section, though another part of the website said it was required. I am disappointed with all the money I spent at this event with such terrible and rude customer service. The reviews all show that this company is pretty awful. I will go to a better festival next year where I do not have to deal with Red Frog.

I ran the Warrior Dash race, which is sponsored by Red Frog Events, in Morristown, NJ on August 2, 2013.
I was pleased with the costumer service that I received via both the internet and phone before the event. I found that the company dispensed highly informative, regular messages prior to the race via e-​mail, their website, and Facebook. I felt well-​informed about what to expect on my race day. Additionally, when I wanted to change my start time, I found the costume service representative on the phone to be extremely efficient. Overall, the actual employees seem to be hard-​working and capable. Note that I say ACTUAL employees.
The events themselves are staffed by either employees from other companies or by volunteers, all of whom make for an extremely disorganized race day.
I arrived at the Warrior Dash parking lot site an hour before my race was scheduled to start. I was directed onto a shuttle bus that would take me to the starting line… and sat on that bus for 50 minutes. The driver of the shuttle bus had no clue where the park was and drove us all over the town. Twice he missed the turn as the passengers on the bus shouted directions at him. Eventually, one of the passengers had to walk to the front of the bus and offer turn-​by-​turn directions. We arrived ten minutes before my race was scheduled to start.
Upon arriving at the race site, I discovered that many of the volunteers are clueless about the operations regarding the race. I asked nine volunteers (all dressed in red event shirts) for assistance, and none of them could answer my simple questions. Here are a few of the questions that were met with shrugs:
1. «Thanks for my bib number! Do I have to register anywhere else before I go to the starting line?»
2. «There are two starting corrals. Which one is for the 8:15 AM start time?»
3. «I just finished running. Where can I find the hoses to wash off?»
In order to figure anything out, I had to rely on the hospitality of veteran runners who were familiar with the event from past experiences. I’m very thankful there were some knowledgeable people there… I’m just upset I had to rely on fellow runners, not the event staff!
The event was exceptionally disorganized and made for a high level of stress before running. Thankfully, the course was highly entertaining and challenging, and made for a great run. I enjoyed the run, but would be sure to leave many hours before my scheduled race time to ensure I am ready… despite the company’s poor organization.

As a vendor, I found this company to be flakey. Everything is done last minute, with poor planning, poor communications, and sketchy ethics. All not great for an event planner. As a vendor or an event participant I would approach with caution.