Royal Gate Cleaners

This place hooks it up! Great location at Pine Grove and Diversey and service is always consistent. Good prices for shirts and pants and you can get your dry cleaning usually in 2 days. The lady who runs the shop is real nice and altered a suit for me in 2 days! Nothing sketch or overpriced about this Dry Cleaners.

I had a very positive experience with this cleaners. The lady running the shop is a sweetheart and does a great job with your clothes. Will go back in the future.

This place is the best! There’s about 5 dry cleaners within 2 blocks of my apartment. This one is across the street and by far the quickest and cheapest. Love it!

We’re on a downward spiral here, people. After my latest experience, I remembered why I kicked this place to the curb years ago.
I need a reliable dry cleaner. Preferably, said cleaner would be nearby, affordable, reliable, good hours, and clean my clothes. I have been unable to find a place that satisfies all my needs. Royal Gate’s transgressions: unreliable, more expensive than other local cleaners and a little annoying. I came into RGC with a bag full of shirts and pants that needed laundering. I dumped the clothes on the counter, we did an inventory, the proprietress asked my cleaning needs (light starch, pressed, on hangers) and when I needed the clothes (whenever you can get it done). «Okay. [Two days from now].» «Really? Okay. Great. What time?» «We open at 7.» «Cool.»
Fast forward two days.
«Hi. I’m here for my clothes.»
Puzzled look.
«Oh. Sorry. Here’s my receipt.»
Puzzled look.
«It says, [today].»
«3:30.»
“What?”
“Come back at 3:30.”
«What? Why? You said my clothes would be ready for pick up at 7 am. It’s 2.»
«3:30. Byyye.»
«But, I have a meeting in Ukie Village at 4. I can’t pick my clothes up at 3:30. If I can’t pick them up today, it will be two more days before I can get them.»
«Byyee.»
Puzzled look (from me). Scowl (from me). Leave (me).
Slow forward two more days.
«Are my clothes ready? Here’s the receipt.»
Puzzled look… «Oh. Here. I don’t know where the pants are…»
Righteous anger forming a Lois-​from-​Malcolm-​in-​the-​Middle-​type of vocal explosion…
«…here they are. That’ll be [way too much given all the drama].»
«Seriously? I had to come back and the clothes weren’t ready when/​as promised.»
«[way too much given all the drama].» Side-​eye.
«grumble grumble» Pay. «grumble grumble»
«Byyeee.»

I have been going here ever since I moved to Chicago almost 4 years ago. The woman who owns the store is so sweet and always remembers my name. The prices are a little higher than some of the other places around, but I am a dedicated customer because of the customer service, the convenience and the quality work.