Sports World

Ordered a baseball jersey from them because I needed it for an event and they were the only ones whom could get it here. I received it, but it had the wrong player’s name on it. Called 3 times, always someone was going to call me back. Never happened. So, I returned it certified mail and wanted a refund. They charged me a 20% return because they could, even though it was their fault. Clearly their enclosed packing slip showed the correct name on the jersey, but whomever packed it sent the wrong one. Like other reviews stated, Amazon sided with them. I’m going to sue them in small claims court.

Terrible customer service. Ordered a child’s jersey through Amazon. It arrived too late and I returned it, at my own cost. They took off 20% restocking fee! Not a customized jersey! They did it because they could – and Amazon, who usually sides with the customer, was just as bad. No one – not the seller and not Amazon – was listening.

If I could give less than one star I would.
After reading the reviews on here, my complaint is pretty much the same as quite a few on here … customer service is absolutely horrible. AND my scenario is just like what has been mentioned … I exchanged a shirt (via mail) … they cashed my return shipping check and I still don’t have my shirt. I called 4 times in the course of 2 weeks and was told, let me get Julius for you, only to have him «step away from his desk». And Julius would promptly call me back … which no one has called me back.
The service reps I did speak to were absolutely friendly and apologetic (Lisa, Rob, and Sue) … but that doesn’t do me much good since I put up $ 37 for a shirt I still do not have.
I am visiting Chicago end of this month for the Reds game and I will definitely go into their store and speak to someone face to face.
Absolutely horrible experience and I will never buy from them again.

Great store and customer service, I stopped by to look at some jerseys and i picked up one that was custom to what I wanted and not forced to have, the owner was so nice and generous and I will even mention them on Tmz TV when I’m on the air next week for there great service and great deal I got from them and now I’m sending my fiends and family members there.

Terrible. I placed an order for two jackets online with them. They stated it was in stock and ready to ship in 4 to 5 days. After two weeks I noticed item never shipped. I contacted them and they told me it was a custom item. I sent them a notice to explain to me who the jacket I ordered is a custom jacket, when there is no customization and many others sell the same jacket. They never replied to tell me how it was a customized item because they know it is not. After four weeks the item still hadnt shipped and I requested a cancellation. They refused and told me I have to wait to receive the item and return it and pay a restocking fee. But they never even shipped the item. After multiple attempts of trying to get them to cancel the order and no luck, I got a third party involved. The third party manage to get them to cancel the order after a month and the item never shipping, if you read reviews on this company you will find a pattern of them never shipping items. Keep away from these people.

when my husband was working in the Chicago area we shopped in the physical store a few times, had no problems so I didn’t hesitate ordering from their web store, BIG MISTAKE, on the advice of their sales person item ordered ended being the wrong size (if your not gonna back up your advice then don’t have sales people give it, I spoke with an owner who was nice and offered me a deal on the return, well when I tried to get a sku for the proper item, the item was no longer listed on any of their websites (yes they have more then one) so I called 4 times trying to get a sku number and everytime I was told that they would have a person from the proper department call me back to help get me a sku, NO ONE EVER CALLED, I called 3 times the next day to try and complain and had one so called titled supervisor (ALICIA) hang up on me, i didn’t cuss or yell but was trying to explain my complaint very firmly, so I called back and was told my issues would be forwarded to the proper person (Julius is name Ive heard mentioned quite a few times, guess hes never actually there) I’ve asked for brad (owner) but not there. Needless to say in just the past couple of days I have called many times, they don’t care. their rating on the bbb is a C, they have had 4 complaints in the last year, the rating here on Unilocal is poor and I’ve filed a complaint with Chicago consumer affairs
Have since ordered item through another company and have paid for the same thing twice

This place is filled with bad attitudes, and there prices are very high. When you tell them that, they reply with «you won’t find cheaper anywhere in the area» that us until you walk a block away and find the same hat you wanted $ 10 dollars cheaper.

Terrible service. I purchased a hat from this place a week ago as a present. The guy who sold it to me assured me that I could bring it back if it didn’t work out. I stopped by today to get a refund with my receipt, the «owner» says I can only get store credit. I told him that the guy who sold it to me said I could return it for a refund and he basically shrugged his shoulders and said too bad it’s the policy. I understand that it’s the policy but I’d generally assume what an employee tells me is the truth. I didn’t even get an apology for being told something totally wrong. I don’t plan on ever going back, sports authority is down the street, at least they have some decent service…

Ordered online with my credit card information. Received an email within a few days that the item was out of stock. Never received a refund. I called and emailed to confirm that I would be given a refund, which they assured I would «less any applicable restocking fees.» What??? Still a little confused how one could charge to «restock» something that was never in stock to begin with. Now, its 6 weeks and 6 phone calls later and they still owe me nearly $ 70 for the jersey.

As a Sox fan, it was hard for me to make a purchase, but since it was for my Fiancé I bit the bullet for a Christmas present. I ordered a t-​shirt online on Cyber Monday and now on Wednesday I already have it. And what’s even better than quick delivery? FREE Delivery. Great selection — I recommend the website as the store is usually mobbed on game days.

I have shopped here a few times but this review mostly revolves around my recent purchase via their website
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I went online at 6am on May 4^th to order a custom Cubs Jersey. The site stated clearly it would take 10 – 14 business days (in fact, I had check little boxes several times stating that I acknowledge this and agree to it). I was not concerned because I needed it by May 25^th, plenty of time. I also selected in store pick up so I could get it as soon as it was ready (I live 15 min away walking).
Needless to say, after 13 business days had come and gone, I emailed them for a status update. I did receive a quick response albeit, not what I wanted to hear. First, they pulled the usual «the day you ordered does not count as a business day,» line — even though I ordered at 6am and we are all local and they had that entire day. Okay, I gave them that one, but still, according to my new count, they still only had 2 business days left and time was not running out. Their next excuse was that it takes the manufacturer 10 – 14 business days, then it would be shipped to them for me to pick up.
Excuse me? That was never covered on the website, in the numerous terms that I was expected to check off and agree to. I shot of a reply email explaining my side, how the wording on the website appeared to me, the fact that I needed this custom jersey for a big event coming up and so on. Of course, there was no reply.
I received an email from them, just under 20 hours before I needed the jersey and jumped on the L to get it straight from work. The staff in the store, as usual, were just not customer service oriented. I went to the back to get my my jersey. The guy noted that it had just come in and proceeded to toss it into a bag (versus carefully folding this nearly $ 200 special order jersey). I was really surprised with the way I was treated after spending so much money.
Like I said I have shopped here before but really prefer Wrigeleyville Sports (located a block down). The quality of the jersey was GREAT and I am very happy with my purchase. They made their deadline, but certainly could have communicated better and been a little more polite with me along the way. As others have said it is a bit pricey for «regular» cubs stuff but if you need something unique or special then its worth it.

Cool store but I tried to exchange a shirt I bought from there without a receipt for a different size and the guy over questioned me and said «its not ours buddy.» He claimed they didn’t carry the shirt. He even went and looked for it, came back and said they didn’t have it. He told me if i came back with the receipt they would exchange. I walked over to the Bears section and saw the same shirt sitting right there! I called him over and pointed it out and he still denied they were the same. I totally called him out on lying to me. He said I still couldn’t exchange without a receipt. It would have been nice for him to just to use the receipt reason and not lie. Jerk.

I agree with most of you. I realize it may not be the cheapest place to get Cubs gear, but they have a great selection. I give them one star only because the staff is unbelievably rude! It was like I was annoying them by asking them to get a jersey down for me. I’ve been there twice now and each time have been taken aback by the lack of service and courtesy.

I’m with Kevin A., I have no idea why this place gets bad reviews.
Of course it’s not as cheap as online or perhaps other places. But they have all your Cubs gear and a good amount of other Chicago teams in a real brick and mortar store across from Wrigley Field. I thought the price we paid for our caps was not asinine, considering. It was about on par with what I have paid for MLB caps in other cities in mall stores.
To boot, I noticed my cap had a tiny imperfection the next day. I showed it to them and they exchanged it, no questions asked.

These guys are nothing but rude, they’re lucky this was the only place I could find a Ted Lilly jersey. Maybe it’s because I’m female that they think they can act like they’re God’s gift to the sports memorabilia world or something, I don’t know. But you know what I do know? I know who Micah Hoffpauir is, unlike these guys.

This place has location, and charges for it. Unless you absolutely, positively cannot find what you want elsewhere, don’t bother with this place.
It’s overpriced and the staff are rude and ignorant. Well, I suppose they could be pretending to be ignorant and think it’s cute, but whatever! It’s annoying! I was with Lizz during the whole «Who is Micah Hoffpauir? Does he play for the Sox?» idiocy. They also were pretty iffy on the identity of Randy Wells.
Here’s a clue guys: when us girls know far more about the team that YOU WORK RIGHT ACROSS FROM, it might be time to get a new job.

GREAT SELECTION, CONVENIENT LOCATION
Hmm, I was surprised by all the 1-​star reviews for this place. Sure their prices are high, which makes sense since the rent for a place across from Wrigley must be astronomical. Plus, they’re selling licensed merchandise which also costs more than some of the knock-​off stuff you can buy off the streets.
I like their selection of shirts and hats and that they always have what I’m looking for. Want the Cubs 1914 cap? Got it. Want the Fukudome t-​shirt w/​the Japanese writing? Got it. If you’re looking for a deal look elsewhere, but if you want quality merchandise, good selection, and a convenient location Sports World hits the mark.

wow, i was gonna write a decent review of this place but now i’m put off by Andrew’s review! This place is definitely a rip off, they are preying on their prime wrigley field location by charging $ 30 for a pair of mesh shorts. its a good spot if you need a sweatshirt or extra pair of shorts in a hurry but other than that don’t waste your time, there are plenty of stands or other chicago touristy stores that are more worth your money