Sweeping Dimensions

Lari and her team did a fantastic job! Setting up the appointment was a breeze. You don’t come across cleaning companies like this, with the professionalism that they showed. When they came, they made sure to ask if there was anything in particular that needed extra attention. I said dusting. They dusted areas that i didn’t even think they would be able to reach! They were also very nice about my dog (who is very sweet, but a barking machine). And they brought all their own supplies! Overall, they did everything i asked and more. I now have a very happy and clean apartment. I’ll definitely use them again!
As to the poor reviews below, many of them state they used Sweeping Dimensions for years… they had to be doing something right that whole time. i was surprised to see those reviews.

I used sweeping dimensions for about 1.5 years and abruptly stopped using them because the owner of the company was very rude to me! First let me tell you about there service then you can read the story about why I’m no longer use them.
The service:
They were pretty good at cleaning. We liked them because they used all natural cleaning products. The bad part was they were expensive, $ 120 for 2 hours of cleaning. Certain things they were great at cleaning like the stove, the sink and the floors. However, They never cleaned the inside of our garbage even though I asked many times, they were horrible at dusting, ignored corners of the room, always got our recycling and garbage mixed up and rarely took them out. So when we came home we would have bags of garbage piled in a corner. The crew was always very nice, one person always spoke English and we never had to worry about them stealing from us. My parents always had that problem of theft among cleaning people but you never need to worry about that with them.
Lilly was always super nice and great with follow up. She very friendly, easy to work with and if I only dealt with her I would still be a customer. She is the reason why there are getting 2 stars instead of zero. Unfortunately I had to deal with the owner and that is why we do not do business with them anymore. See below for story
In the service business the customer is always right. This is how you keep customers happy and don’t go out of business. here’s the story. We are booked to have the cleaning service come every 3 weeks, and usually about 3 or 4 days prior they give me a reminder call so we can prepare for them. This time they gave me a 20 minutes warning which was not going to work. We were still in bed and our place was too messy for them to come clean. So I called them and then the owner started to threaten me, and tell me it was my fault, I should have known they were coming. Am I a psychic? in the past, when I don’t get a call 3 days beforehand they don’t come but this time I was supposed to know. Lottie the owner was so rude about it. Her tone, her threats, it was clear she did not want to maintain me as a customer. Not only has she lost me as a customer but now i get to tell the world about it on Unilocal.So, I hung up on her and told her we will never use your company again because she was so rude! There are so many other cleaning companies out there, time to try one of those.
I would suggest trying another company that is cheaper and will give you a better service.

The company I work for hired Sweeping Dimensions at the start of the year to clean our corporate apartment.
Lily is incredibly helpful, detailed, and responsive. The cleaning crew does an amazing job! I love that I can e-​mail her the same week for an appointment — wonderful customer service!!!
I am more than impressed with the job they continue to do for us.
I recommend hiring Sweeping Dimensions — you will not be disappointed!

I have been using this service for over a year for my home in Lincoln Sq. Until now i was fairly satisfied with their work. Recently I have had cleanings where the quality of work is inconsistent– and they miss major areas during the cleaning.
I called the owner to indicate my frustration and she offered to have the people come back to clean the missed spots instead of giving me a discount on future cleanings. I found the owner’s attitude and lack of regard for good customer service to be a major turnoff and I will not be using the service again. I am not interested in supporting a business owner who would rather lose a long term client than agree to a reasonable solution to remedy an issue.

I created a Unilocal account to review this one service and I wish I could give zero stars, but a one will have to do. I called and asked if they do heavy duty cleaning because I recently bought my own condo and wanted it cleaned before I moved in. Lari Diaz stated that they did, gave me a 2 hour estimate for a 2 bedroom unit. When they came, they damaged my front door, did not clean in either of the bedrooms (not a single part of the bedrooms were cleaned, there was drywall dust everywhere), they did not clean the cabinets, nor the dishwasher or the blinds in the living room.
When I called, they told me it took an hour and a half, at which point I raised my concerns about the cleaning. I was told they would call me back. Three days later they call and say «We tried to clean the cabinets, but degreaser didnt work». I may point out here that we cleaned the cabinets with a lysol wipe from target. They then said they would give me 20% off, so I was content. At this point, they said «with your 20% off, the total comes to $ 130».
I was shocked and said that Lari told me $ 90 a few days before, and asked to speak to her again. I was told she was not in the office. She never called me back, but emailed me and started telling me she was concerned because I hadnt paid them and she gave me the estimate for a different person. I gave them my address before she told me the price. She lied because I complained and tried to charge me extra. Five days later with no contact, they charged me $ 90. It was not a $ 90 cleaning.

Average cleaning services.

I have used SD on a couple of my projects and they have always arrived on time and did a great job.
Lari is very easy going to work with and knows what it means to offer good service to her clients.
I highly recommend SD to anyone looking for cleaning services.

DO NOT HIRE THEM! Overall, they are DISORGANIZED and very unprofessional. It is VERY hard to get a hold of them.
I bought 2 living social coupons for Sweeping Dimensions. They were extremely difficult to get a hold of. After multiple attempts calling them, I finally was able to book them to clean my 2 bedroom condo. There was still a lot of dust, so I wasn’t very impressed. We have had our condo cleaned professionally several times and they definitely didn’t clean as well as our previous cleaners. When I tried to schedule the 2^nd cleaning, I called MULTIPLE times and was put on a waiting list. I was never called back to re-​schedule. I eventually called them to not only hopefully use the coupon, but to also look into scheduling them every 2 weeks after I asked them to concentrate more on certain areas. They were completely unwilling to work with me and didn’t seem to care about the new business.
I rarely write reviews but I felt the need to share this information so no one else loses their money or has the same frustrations as myself.

I discovered Sweeping Dimensions through a Living Social deal, and now I’m hooked!
They do a great job of cleaning. I have a jetted tub which can be hard to clean, but it looks spotless after they come. Everything, including my kitchen appliances, the floors, and even some hard to reach nook and crannies look great after they clean!
This time I even had some dishes drying in the dish drainer, and they put those away for me.
As far as communication, they are a little hard to reach by phone, but are very responsive by email. Also, my apartment is a 1-​bedroom, and they are able to do the cleaning in 1 hour, so the cost is $ 60, which I find very reasonable.
Overall, I would highly recommend Sweeping Dimensions!

I bought a Living Social Deal and was pleased with the service received. I was excited as they called to confirm the appointment the day before and called me the day of to find out if I would mind having 3 people for one hour, though not charged more.
Are you kidding me, clean condo in one hour — yes please!!! The ladies were prompt (early in fact), literally cleaned a two bedroom condo in one hour! I can only speak from my experience but definiately a great first experience with them.

I was a bit worried after having read so many negative reviews of Sweeping Dimensions, but after their visit today, I’m quite satisfied.
I was able to make an appointment and the reschedule with ease. The two ladies were prompt, early in fact. I used the LivingSocial deal as well and was informed up front of the time constraint of two hours. One spoke English and asked if there were any areas that I would like them to focus on.
In the two hours, they thoroughly cleaned 2.5 bathrooms, vacuumed three floors of stairs and two bedrooms, cleaned the kitchen surfaces and appliances, and mopped the living room floor. I told them not to worry about dusting and was sure to take everything off the floors, so they could concentrate on cleaning and not straightening things up.
Overall, I think they did a really good job.

This morning, I used my Living Social voucher for Sweeping Dimensions Cleaning Service. The two women came with a translator who told them what I wanted done. I asked her if it was too much, and she assured me all was good.
I had a living room, dining room, kitchen, two bedrooms (one up and one on the main floor) and two baths. I asked that they take special care with dusting.
When they left, two hours later, the main floor bedroom was left untouched. The dusting was not thorough. I called the service, and she informed me that the ladies only work for two hours. If I had known that, I would have prioritized, and had that bedroom done.
She said that they couldn’t come back, but I could make another appointment later. Considering it took four months for them to come, I declined.
I feel that if there was a time constraint, that I should have been informed.
I also was uncomfortable with the women hanging around waiting for a tip. I gave them $ 5 apiece, but didn’t care for the waiting.
I won’t use them again.

I had a bit of trouble getting a cleaning scheduled but once I did through a little persistence, everything worked out great. They showed up on time, worked quickly, and my place looks great. I think they have the scheduling thing worked out now and the cleaning and staff were wonderful. I’d call them again.

I got a little concerned after reading quite a few negative reviews about SD but am quite happy with their service.
The ladies did a good job at my place. The cleaned everything, including my filthy tub, and even made the bed. I am very happy with their service. I used the LS deal but left them a tip.
Guys, these ladies work very hard, and to be honest do not get paid that much. Hence, make their job easier by putting away your strewn crap, so they can concentrate on cleaning, and not organizing your stuff around. In addition, tip them generously in advance. You can see the effect of these two steps on the cleaning results.

Do NOT do business with Sweeping Dimensions! HORRIBLE SERVICE!
I got the LivingSocial deal, had a nice convo with Lari Diaz (owner), scheduled them to come for 3 hours every 3^rd week. I read the negative reviews, but it was a good deal and Lari seemed nice enough on the phone.
The first visit was great. The next visit they arrived an hour late AND left an HOUR early while still charging the entire 3 hour service! I called Lari at 3:45 to let her know the crew had not yet arrived for 3pm appt. She was shocked they were late, then called right back saying they were on their way, stuck in traffic on LSD. Fine. They arrived at 4pm, when I got home at 6pm. No sign of the crew anywhere! I paid them to stay until 7pm.
I left SEVERAL messages for Lari, to tell her the crew left a full hour early, pocketing the $ 60 hourly fee without completing the job. No returned call. 3 weeks later I get a call to confirm my next appointment, at which time I relayed my frustration not only with the lack of response, but that they still owed me an extra hour of cleaning services.
I expected a simple resolution — they would do an extra hour for free. Lari became defensive, disputed the facts, refused to offer any remedy, and got all self-​righteous on me «I would never allow my crew back in your home. blah blah». as if I still wanted to work with them!!!
BAD BUSINESS.
Don’t waste your time or money.

I purchased these services through Living Social as well, and was very positively surprised by the results! I knew they would spend time in the kitchen and bath (much needed) but I returned to find that all my appliances were scrubbed and cleaned, the stainless steel polished, all my ceiling fans were dusted — they even went into ‘kitty litter’ territory and cleaned the whole area out! That was not at all expected. They clearly spent extra time on the floors and vaccumed all services (covered chairs, couch, etc.) and left the place spanking clean. Agree — had to wait 2 months to get in the calendar (which is a pain for companies that do these deals) but I’m very happy with the results and would call again once Living Social time is over :).

I am very disappointed. I purchased a living social deal and made an appointment. A couple of weeks after I made the appointment I left a message saying that I would like to POSSIBLY reschedule, if it was possible to reschedule for the later in the week. I never received a call back AND they never showed up for the appointment. I left a message the day that they were supposed to come and have still not heard back (that was 12 days ago). I’m trying to get my money back from Living Social.

They were supposed to arrive at 5:30, but they didn’t arrive until 6:45. Then they were so tired and wanting to leave they didn’t get to everything. The couch wasn’t vacuumed, the mirrors weren’t wiped, and the whole process was rushed. the people who came were very nice but the organization was really lacking. I made the reservation 1.5 mo in advance but was called the day before to change it. They finally agreed to stick to the time… but were 75 min late and the job was incomplete

Got this as a gift through living social. Cleaned as I expected, solid job.

I first met Sweeping Dimensions and Lari (the main person I always worked with) when I lived in Oldtown. Their office right off the Sedgwick station so it’s really easy to access.
I’ve been using Sweeping Dimensions for the better part of a year now and always happy with the work they do!
They also have a ‘green’ option to choose all cleaners which are biodegradable and/​or environmentally safe… it seems to be something they specialize in.
Anyhow — highly recommended. And Lari is on top of everything — any time any day you eMail her and she’s taking care of what you need immediately.