The UPS Store

All comments about the owner are so true! The guys who work for him are ver nice & fast. I cross my fingers I get one of them every time I’m in there.

I was not exactly happy with my experience at this location. I had to return my equipment for AT&T. Once you cancel your service with AT&T, you better not lose your old account numbers; and you better pay your last bill online right way. All of it is gone with no trace once you cancel. This was my problem, and UPS was like, «That’s not our problem.» I had to get in the manager’s face regarding this issue. I had to remind him that AT&T is one of their accounts from which they draw a steady flow of cash in order to provide their clients with this kind of service. If I need to use the phone at UPS regarding one of their accounts, then I don’t want any pushback on the matter. I have an old cellphone plan with limited minutes, and I refuse to change it due to the cheap prices for unlimited data. The manager on duty finally backed off and allowed me to sort out my issue with AT&T using their phone. That manager was very rude to tell me that he needed it for incoming calls. Like that location only has one phone and one line. Please. If that really is the case, then it still doesn’t matter anyway. There’s is no relationship to repair here. I am just looking to raise awareness. I was worried that my equipment return would have been lost in the UPS, and my account charged for lost equipment. I expect management to be accommodating to my concerns.

I’m not sure why this place has such bad reviews.
I was personally scared to drop my packages off here because of the complaints about service. However it’s one of the closet places to me so I went anyway, I’m happy I did.
I was immediately helped without asking. Jim helped me pick out two package parcels, which were cheaper and better fitting than what I originally picked up. He prepared the shipping labels and gave me return receipts promptly. I was in and out in 5 or less.
I later realized Jim was the owner while staring at his name tag. Very helpful guy…

I have been to this location many times over the last few years. Often times, dropping off a UPS prepaid package. I have never met an owner or staff more unfriendly or less customer service oriented in my life. I have to question why someone would even venture into this type of business with such an unpleasant and disdainful attitude. I will continue to drop off my UPS prepaid packages for convenience sake. Much to their displeasure, I’m sure! But any other shipping business will be done somewhere else.

The owner is always grouchy, not just with me but with the other customers in line ahead of me too. I can’t wait to get out of my mailbox contract and move it somewhere else. I cringe when I go in and avoid going there until last possible minute because I just can’t stand it in there.

Always an unpleasant experience when I come here. However, it’s the closest UPS to my house. The owner, Jim, seems to always be grouchy and talk down to customers. A simple question is answered with a snarky reply. Work on your customer service or dont own a business!

Th only time that I have had a good experience here is when the man that I presume is the owner is not there. The employees are friendly but the owner is rude to those dropping off prepaid UPS packages, despite being required by UPS to accept them.
I’m sorry, but you get the franchise and you have to be part of the UPS network.
When I have arrived exactly 1 minute prior to the opening time of the store, he will pretend he doesn’t see you standing at the door waiting in the cold and go about his business.
So much for customer service.

Always prompt and professional service here at this location. Service is always quick. in/​out in no time at all. Have been to other UPS stores, (North Ave/​Harlem) and service is slow and service is bad. Recently stopped at Oak Park store and they would not take my package unless I paid to have it taped by them or purchase a tape from them and tape it myself. Really!!! Should have learned my lesson and stuck to what I know works… the one on montrose and narragansett. Never a hassle here.

I became a little frustrated with pricing at UPS. Fabian at the front counter was very helpful. He helped explain everything to me and especially why I needed a bigger box. Somehow he did it in a non-​condescending way and then I felt like he was really trying to help me. I have had other people help me in the past and it appears that the customer service is really great here.

I love this location for the customer service. Even though it is way out of my way and the parking lot is small, I will make the trip there to drop off my packages.

Once upon a time they were a Mail Boxes etc, but now they area UPS Store and the service is still great. While this UPS Store is a bit smaller than some of the other locations, I find that they have a very personalized attitude. Jim (the owner) remembers his customer’s names special requests, plus his staff is always really helpful when you are in a rush. It’s a nice little place for people living on the N.W. side to go for their shipping and packaging needs.
Pros: Good Prices, Helpful
Cons: Limited parking
Cost: $$ of 5
Overall Rating: 4.5 of 5
Recommendation: Recommended