Tinley Park Locksmith

I would recommend that you look for another locksmith, or at the very least, make sure you ask very specific questions and know what you’re getting yourself into.
My office needed a locksmith to come out and adjust one of our outside door locks, which was loose. I didn’t think that it needed to be replaced, only minor maintenance. I called around to local locksmiths to get pricing, and was quoted $ 29.00 for the service charge, and then an additional amount of the lock needed to be replaced or re-​keyed. Since all the other quotes were significantly higher, I scheduled an appointment with Tinley Park Locksmith. Luckily we were open all day, because the tech initially scheduled an appointment for 11am, then 12pm, and showed up around 1pm.
The tech was very nice, he just had to fix a broken screw and lubricate the lock, which fixed the problem. After 10 minutes of work, he gives me a bill for $ 124. 83. I asked him why it was so much higher than my quote, and he explained what had to be done. He stated that he did not have to replace or re-​key anything, so I asked if I could call the office to check on the issue. He explained that he was more or less an independent contractor that they call when they need additional staff. I wouldn’t count on receiving good service every time.
The locksmith was very patient, and nice, the customer service however was ABSOLUTELY TERRIBLE. I called and was passed around to three people before I was reconnected with the representitive that I had spoken with in the morning. Each time I had to repeat my story, once I got to Ashley, she was incredibly rude. I tried to explain to her what I had understood, and she stated that she had told me if he had to replace anything that the fee would be additional, I let her know that he hand’t replaced anything, that the lock just needed to be adjusted and tightened up, she responded with «Obviously he did something» and continued with her attitude. I let her know that I was upset because things were not explained to me entirely, and she simply responded with «I’m sorry you feel that way.» I attempted to be transferred to her supervisor, but she very quickly told me that she wasn’t available and I could call back.
We paid the bill in full, even though I disagreed, but really all she had to do was explain things better and have a nicer attitude, a poor attitude like that won’t get you far in the customer service relm. Too bad that we’ll be looking for another locksmith for our new office, Ashley and her attiude lost them a significant amount of business.