Volaris

I flew this airline directly to Guadalajara. Everyone was very nice. The food was amazing and cheap. The plane was very clean. I only give it 4 stars because of no inflight entrainment.

Price is low but a case of you get what you pay for. I’m ok with the idea of itemized pricing. Every frill has a price. No no deal. But I expect competence in exchange for my ticket fare. I pay for the ticket, the airline flys me where I need to go in a competent manner. But, ah, wait! Not so!
I was in a flight from Leon Guanajuato to Chicago on March 29. Once the flight was boarded, which is laborious to say the least, someone from the flight crew came on the PA system to announce that the plane had one too many passengers on board. The flight crew stated that a non ticketed person had gotten aboard. Ok, I thought, this stuff can happen. This announcement came after THREE flight attendants came through the cabin counting passengers with an old fashioned clicker counter. After the announcement, we were told that everyone would need to produce a boarding pass so that the flight crew could check tickets. So, the first guy through the cabin comes through and does just that. Makes sure we all have tickets in hand. Then a second announcement. The next crew member through would count. So, they come through the plane and do an inventory. Then, another announcement. The crew was going to have to go and enter the inventory one passenger at a time in the computer system. 30 minutes later, they came on the PA system and announced that they found the problem and they were ready to go. The problem? The crew had miscounted THREE times. Come on! Really??? The problem that they discovered is that each person who came through with the clicker had mis clicked. I get it… things happen. But for one, if counting that high is going to cause problems, why not count the empty seats vs the full ones. It’s certainly easier to count to 3 vs 120. To add insult to this counting fiasco, the way that I found out that the crew miscounted is because they were in the back of the plane laughing with each other about how they messed up!
Again, I’m ok with cheap tickets where each item costs. I don’t want a bag of chips but if I decide that I do, I’ll pay $ 5 for it. But again, for the price of my ticket, I want a competent crew who can count.
Inconvenience aside, if the same level of competency exists elsewhere (calculating weight, fuel required, etc), there could be issues.
Leadership of Volaris: Get good people, train, retrain. Look for efficiencies. Perhaps instead of counting full seats, count empties?
For my next flight to Mexico, I will look for another airline. Again, I get incompetence. It’s everywhere and it always will be. But a lack of competence where safety counts is no laughing matter. If you want to fly planes, you have to do all the stuff that goes with it… counting included.
Do better!

I have had the worst experience with this company over the past 5 months. I traveled to Mexico about 5 months ago and had my round trip ticket bought. As i showed up to the airport to return back to Chicago they had told me that they didn’t have a seat for me and I had two options on returning home. One was that I had to take a taxi to another part of mexico on my own and than fly back from that airport or that I can wait 3 days to be able to return. I have a job to return to and school I can’t just take extra days off just because they don’t have a seat for me especially after I paid for my ticket. A complaint was filed and they stated they would provide me with a flight credit but they failed to provide me with a voucher number. I am now trying to purchase a new flight ticket and use my credit but they have terrible customer service. They have hung up on me twice and disconnected my chats. They are just plain useless. Worst company ever.

First off, I am a frequent traveler, so I have a decent expectation of what the low cost airlines experience is going to be like. Volaris takes it to a new low.
My mom was going to Mexico and decided to buy her a ticket on Volaris since there is a direct flight into her home state from Chicago. Great, they were on track for a 5 star in my head. I go online and read the travel policy knowing that there is going to be charges… Measurements of carry-​on for charging, what it costs to check a bag… etc. Have a good idea of what the trip is going to cost.
So the day comes, and we go to check my mom in. Put the big bag on, knowing the charges when just then the lady working the counter asks to see the carry on bag. This is a small bag that has wheels (not a carry-​on suitcase, small bag) and they tell us there is going to be a charge because it has wheels. We show them that it clearly states on website that wheels are ok… but she is not having it. Then the ticket lady tells us if you buy online you can get a cheaper rate.
Being phone savvy, we ask, «if I buy it now on the phone will it be honored», she says yes at first. We let the next person in line go, knowing i can buy pay for baggage pretty quick. Well I find it, enter locator number, enter credit card… BAM it does not work. I keep getting a code error from their website. That they have a unexpected «» in their code. So we tell her the website is now working. I try another browser thinking maybe… Nope same issue. Call friend tries it from work… same issue.
Wait it finally comes up again on my phone and I cannot select pay for carry on. We tell her we cannot select it and she now proceeds to tell us that it is past the time to pay online. UGH… so we end up paying for it… and my mom gets on her merry way… Of course the ticket agent gave her the wrong person ticket… she cannot get through security has to come back to get a new ticket issued. Try two. with a little steam coming off my moms head, she gets through security to get to her gate and of course the flight be delayed by a hour.
After all that, they charged me the $ 18 from the online transaction. I have called and they are investigating! BAD BAD SERVICE all the way around. The ticket agent was not helpful more of a attitude, the airlines tries to vacuum every penny from your pocket and a low cost airline becomes more expensive than a luxury airline. Yes luxury not regular.
Never AGAIN.

They said good prices to travel or something like that
I bought 2 tkts for my kids summer vacations to Mexico
Hiden charges when you are ready to fly they charge extras extras extras extra $$$!
Money for evrething
and the bad ad actitud of the staff
Volaris suks at ohare airport

I wish I could give this airline negative stars. I am a very disappointing in the way they treat customers and in their policies that don’t make any sense.
Here is the situation: Grandparents flying from Guadalajara to Chicago with tickets that I purchased. They get their 3 hours ahead of time as the itinerary states is needed (which is already bad enough since most airlines only require two hours).
YET, They are not allowed to board because they had to be there 4 hours ahead of time according to the Volaris agent.
Volaris Agents at the Guadalajara Airport: They are rudely told that if they want to board they have to pay 500 extra dollars and fly the NEXT DAY even though the airplane had clearly not even boarded passengers. (This was three/​two hours before departure). They were also rudely told that people think they can just «book online» and that it will be all good (umm yes, people do think that because it is usually correct.)
Customer support over the phone:
–Tried to explain over the phone to many representatives the situation (in Spanish and in English) because every time I ask for a different department they talk to me in whatever language they pick (I speak both so this is not a big deal but I assumed it would be if you have someone who only speaks one or the other and they get transferred to random languages).
–Their response: you have no options but to buy another two tickets. Why? because my grandparents had the option to change their ticket with a fee of 500 dollars while the airplane had still not departed. WHY would they want to change the departure while the plane is still clearly there?
–Supervisors/​managers (imaginary): I asked for a supervisor, Apparently they are always at meetings and don’t talk to customers, «Can I give them a call back, I ask?» No nobody knows when they are back from meetings and reminded that they wouldn’t do anything for me.
–Filing a complaint: According to representative, You don’t get a confirmation email or any kind of confirmation that you file a complaint unless they decide that your complaint is legit. she also stated that a complaint would lead to no good because there is nothing they can do and they should have been there four hours earlier or paid 500 dollars to board the next day.
Side Note: They charge for Water! But on the plus side, I don’t think they charge for toilet paper, consider that their only positive thing!
ps: Give your money to another company, If I and my family members could fly Southwest all the time I would but Chicago to GDL is not available. I never get treated this bad by any other airline.

Worst customer services!!! Charged my mother for her carry on! Ridiculous and the customer services lady was the worst customer service rep aside from being rude they told my mother «next time check our website» if I could I would have given them a zero!!! Ugh

volaris has the worst customer service I have ever experienced. I bought my flight with them and although it was roughly around $ 380 for a round trip, I would never purchase from them again. they do nothing to help. they do not accommodate to their customers. this company is never about their customers. they’re a money hungry greedy company. I hate companies like that! they do not care about your issues and they act childish and unprofessional when an issue arises I have myself been hung up on many times by their staff on the phone, a family member of mine has also experienced the same issues. I highly recommend that if you are trying to get something more accommodating do not fly with Volaris.

Haven’t used volaris, but I dropped off my sister this morning and since she was flying alone with her four month old baby we requested a pass to help her with her luggage. The lady handing out immigration papers to fill out said Volaris didn’t give passes, so she went and «asked» the supervisor. B@#!*h just walked in and out of the door and said the supervisor didn’t allow it. She didn’t even offer to have someone help her. The guy taking the luggage had absolutely no customer service skills neither did that woman who asked for a pass. If that’s the service before getting on the plane I can’t even imagine how it is once you are on the plane. BTW I didn’t see many people checking in must have been the time, the weather, or they just don’t have many customers. The owners and workers should fly the way customers do see how they like their own service.

Wish I could give zero stars. On a ZCL to Midway flight they said «the system» wouldn’t let them check in my daughter because we bought an infant ticket online. The system thought she was two even though she clearly was not. They forced us to buy a full price ticket, lying about her age so the system would allow a charge for her. Then, essentially the same thing happened on the return trip. Over $ 700 just for my daughter when it should have been free. Two months later, after many, many hours on hold, still no refund. Supervisors say they’ll call back but never do. What do you expect from an airline that doesn’t even offer water for free on the flights? The most unbelievable part is that charging for an infant (under two) is actually against federal law in Mexico, yet they did it and apparently have no intention to issue a refund. Fly this airline enough and you will eventually regret it. I say we need to boycott this airline and hope they go out of business before more people are swindled. (Look up other online reviews and you’ll see it’s common for them to cancel flights if they’re not full but not refund any if the sold tickets. Wow.)

I hate this air line expensive and they always charged for evrything even if yu paid for extra luggage I wish they could go on strike and do something about how expensive this airline is and they charged a lot I heard a lot of complain

It has been the worse experience in my 40 years flying in customer service, the employee Ernesto Peña and his supervisor have no people skills, they treat customers without respect even yelling to people and ignoring requests and questions. I saw the difference of treatment with Anglo customers and dark (Mexican) people, unfortunately this is the only option (for now) for a direct flight to Morelia from Chicago, I remember Mexicana de Aviacion doing the same thing and look where are they now, even with their bad service, Mexicana at least respected clients. Volaris, you keep treating humble Mexicans like your are the king and you will losing a lot of customers if you keep humiliating the customers that PAY your salaries.
Ha sido la peor experiencia en mis 40 años volando en servicio al cliente, el empleado Ernesto Peña y su supervisor no tienen don para trato al cliente, tratan a los clientes sin el respeto e incluso le gritan a la gente y haciendo caso omiso de las peticiones y preguntas. He visto la diferencia de trato con los clientes anglosajones y personas de piel oscura (mexicanos), por desgracia esta es la única opción (por ahora) para un vuelo directo a Morelia de Chicago, me acuerdo de Mexicana de Aviación que hacía lo mismo y mira dónde están ahora, incluso con su mal servicio, Mexicana, al menos respetaban a los clientes. Volaris, si mantienen tratando al mexicano humilde como si ustedes fueran los reyes, van a perder una gran cantidad de clientes si los siguen humillando así los usuarios que pagan sus salarios.

My family usually flies with Volaris and we haven’t experienced anything bad with them, despite reviews of the company in other websites. Let’s hope we keep having that luck!
I flew to Mexico December 2012, and it was the most relaxing experience ever. They give out free beer, chips and cookies! haha I enjoyed my flight, I was comfortable and will definitely use them again.