William Wan DDS MD & Associates

I have been a patient of Dr. Wan for over 20 years. He is an incredible dentist and surgeon. He is one of the few dentist practitioners that I know who follows up with the patient after a surgery. In addition, Dr. Wan always tries to fit you in if you have an emergency situation. One time, he came in on a Sunday because I was in so much pain. I required a root canal. This type of patient-​centerness in his practice is priceless. I would recommend Dr. Wan to anyone requiring a top notch dental expert… JP

I love Dr. Wan! I have never had an issue with where his office is located. My 1^st visit to him was @ his Chinatown location in 1996. He became my official dentist & orthodontist. My braces were done in 5 months & I was & still am beyond satisfied almost 20 yrs later! Eleven yrs later I took my son to get his braces done. I have referred numerous friends & family members to him & they never complained about shoddy work. Neither my nor my son’s retainer has ever fallen apart or out of my mouth AND again I say mine has been in place almost 20 years!
I have an excellent relationship w/​Dr. Wan & his family. They have never been anything but polite & extremely courteous. He always asks about my family & wants to know how everyone is doing, especially my son. He likes to make sure we are very comfortable whenever we are in his office. Sometimes he may run behind schedule but it has never been anything obscene. I have always been aware that he travels out of the country for seminars or to visit his family but I have been referred to other dentists in case of an emergency. This is a very, very talented man, who puts a lot back into his community & educating students. I have seen 80 year old people in his office getting braces! If his practices were sloppy & minimalistic, I would have been gone when my braces came off in 1996.

sigh. sigh. and sigh again.
Where do I begin? I first visited Dr. Wan at his Lincoln Park location. Naïve and new to the city, I passed by while walking home one day. I needed a dentist that summer, so I went in. He was great. He had tons of degrees (aside from the DDS, including an MD, I think), so I figured he was well qualified and trained. Plus, I liked the consultation. So I began seeing Dr. Wan.
Fast fwd. Move to Chicago permanently. I then learn that Dr. Wan’s real office is in Chinatown (he was just working out of the LP location), so I followed him.
My retainer (permanent retainer, mind you!) has broken no less than 3 times. I mean, WTH?! It’s not like I’m chewing rocks or anything.
Dr. Wan does rushed jobs. The wait times are usuallly unthinkable. And again… he does rushed jobs. He barely spends anytime on your service. He wants to get you in and out.
Oh…and once when the retainer broke, the bonding on the back of my teeth that was holding the retainer also chipped… thus leaving me w/​an unsightly space. Per usual, Dr. wan was out of the country.
Cons:
Long waits.
Rushed services.
Botched jobs.
Always out of the county A LOT — so not good if you need emergency service.
Pros:
well, Dr. wan and his wife are wonderful people. VERY nice as a person.
Customer service/​service wise… not so much.
I clearly remember my retainer popping on election night (Nov 4, 2008). Called Dr. wan… he was out of town. I didn’t get in to get it fixed until Jan! :(I’m just frustrated. And oh yeah — he blames it on me… and says that it’s something that I’m eating. Uh… try again.
*ok…end rant* It broke again tonight — hence my angry Unilocal.
Oh, the clincher — –the most recent time I went to get it repaired, he suggested I get braces again. Me? Braces? AGAIN? no thanks.
I’ll just go w/​Invisalign. or even better — -get a dentist that can secure a permanent retainer, so that I can RETAIN my previous orthodontic treatment.