Chico Motorsports

I wish I had read the reviews before wasting my time. Went in to look for an accessory for my son’s bike. Guy at the desk greeted me, asked what I needed. Good so far. We went to the display wall, asked a couple questions, then… his cell phone rang. He looked then put it in his pocket. It rang again. He looks and says he «has to take this» and walks away. Sounded like a business call (not the emergency kind). I wait, then a kid wanders out and asks if I’m looking at the stuff I’m standing in front of. Well, I was trying to. A disabled customer knocks on the glass door for assistance to be let in, which I do. The kid follows me, then goes off with this customer without a word. No «Hey, I’ll be right with you as soon as I help this lady that’s been waiting for 10 minutes.» Neither employee ever came back or indicated that might be a possibility. So, I’ll take my $ 200 sale and all my son’s future business to a place that has common sense and customer service.

Service shop shockingly expensive. Failed to call as promised when done, Promised repair dates missed, failed to make specific repairs as requested.

Terrible service shop. I brought my bike in to have a fork seal replaced, was quoted $ 400… I said no way it should be that much. They told me it’s only high because they don’t know how much the fork seals cost (about $ 10 a piece, btw)
so I left them my bike with the understanding that the quoted price would be drastically adjusted. Went to pick up my bike and guess what the bill was… Yup. $ 400. To replace 2 fork seals! A 45 minute job that I wish I’d had the time and tools to do myself.
These guys are dishonest and shady. This is the reason independent shops lose so much revenue to the internet parts industry. Nobody will pay a few bucks more to buy parts and apparel from you, when you just turn around and rob them blind like this in return.
So count me as a first time/​last time customer, dummies. I hope the extra money you charged me was worth it. I’ll never spend another of my hard earned dollars there.

I purchased a scooter from them a few years ago. So I get it serviced here all the time.
The customer service has always been mediocre. Sometimes they are the best and they treat you with respect. But most of the time they treat you like they are indifferent to you bringing your business to them.
The last time I was in there guy at the desk was on the phone and made us wait 15 MINUTES! Sure I get it it it might be a customer on the phone but working in a small office I know that you put the phone on hold address the customer coming in figure out what they need. Then you evaluate what should be done first. We weren’t greeted or acknowledge. He didn’t even apologize for making us wait.
They also say they are going to call me back but they never do. So you must call before they close to pick up what you dropped off or else they charge for overnight parking/​storage.

I bought a motorcycle last night and Chris was extremely helpful. He was able to finance it for me with fairly low rates and the customer service was exemplary!

Bad service almost everytime over prices and work is sloppy won’t take my bike back there again. It literally feels worst when I pick it up. Also when I brought it to their attention they seem to alway find a «new» problem it’s not the crapy job they did. Apex is a way better service and skill level it seems

The service department was awesome. Bought parts to fix up my father’s bike. They not only checked that part I had and recommended some parts that did not need to be replaced and saved me A LOT of money. Thanks guys.

They have the most parts and accessories in the area. The sales guy Chris has always treated me fairly. The shop is full of riders (Chris included). I shopped here for almost 7 years and never had a bad experience.

I usually wait to post a review until I’ve dealt with a business a few times. I wanted an Aquatrax but they were hard to find. Gabe found one a few hours away and brought it up to Chico. Love it and loved the extra effort to get it. Then we got a Big Red for the ranch. My employee wanted another brand but I’ve always liked Honda. It took him about two hours to love it. Since then we’ve bought two more and a Foreman. When we need service they schedule the appointment and we get it back same day. Didn’t get that elsewhere… was told to bring it in and we’ll try to get it back in a few days
I’ve always been treated well and think this is a great place.

I purchased a dirt bike for my son here. The salesman was very helpful, and answered all of my emails quickly. The guys in the parts department were very helpful in getting him fitted for all gear he needed to go with it. Great all around service!

Great place to visit and buy parts big selection and great customer service, Thanks guys, Highly recommended.

I took my V-​Star there because of a charging problem. I explained when it occurred but when I picked it up a few days later they said it never happened to them and they charged me (I forgot how much). I took it to Apex and he knew from my description what the problem was and replaced the needed part. Later I was talking to a tech at the Red Bluff Yamaha shop and he also knew what the problem had been from my description.
Later I had after market fork springs installed which came with a pvc tube that had to be cut to adjust pre-​load. When I picked up the bike the front fork barely compressed. When I asked if the mechanic had even test road my bike after installation they said he had ridden it «around the parking lot»!!! I took it to Red Bluff Yamaha and had the job done again (and had to pay again of course) and it was done right. I’m beginning to see a pattern. I will say, the guys at the parts counter and the sales guy are friendly and helpful.

Horrible place to get your bike serviced! Me and a buddy both took our streetbikes in to get serviced. We called ahead and made appointments. Three days later when we took our bikes down there, they had nothing scheduled for either one of us. The shop wasn’t very busy though so we only had one bike ahead of us. Fast forward to 4 ½ hours later, our bikes are finally finished. Are you serious?! it takes that long to change the oil on two flippin streetbikes??? Then when we pick them up, its 102 dollars for an oil change. This place is absolutely ridiculous! Oh and not to mention that I pulled my air filter out just to check it and it was completely filthy. They never even mentioned it. I doubt that they even checked it. They have very limited stock and most of their products are significantly over priced compared to other dealers. This place is a joke and I refuse to shop here. I either order on-​line or drive to yuba city.

I broke my throttle cable and I needed a new one. They said it would be shipped here by Tuesday and they would call me in the morning when it gets there. They never called on Tuesday. So I called them right before they closed on Wednesday and they had it the whole time and never called. I then install it and it was the wrong throttle cable for my bike. It was way too long. On the phone they acted un sure if they could order my cable. Instead of saying you do have a cable, they could have said no we don’t. Not a trust worthy place in my one situation

Great motorcyle shop. Had to buy a tire from the parts department and they were very helpful. Has a great variety of motorcycles to purchase as well.