Sunset Net

BEWARE — This company is a scam. They don’t bill you for a year and then send a big bill for a year, then quickly send it to collections. The owner will not return phone calls. This company is a scam. They buy up small internet service providers and then don’t bill the customers, then submit to collections and tell the collection company that they have sent bills every month. Fraudulent.
Negative stars for sure!

Disgusting service! If I could choose negative stars I would. I’m not sure why we even stuck with them for as long as we did. and not sure why we stuck to slow DSL service to begin with. Anyways, our DSL provider sold us like chattel to Sunset Net which is located in butt-​fck nowhere Chico. When our modem died, they wanted to charge us $ 50 even though our previous provider gave us a free modem… when we bought one on our own and it didn’t work, they wanted to charge us $ 25 to adjust the modem and another $ 25 to ship it back to us. First of all a modem is less than one pound so the shipping with UPS ground could not have been more than $ 10. If you call customer service, the only response you will get is, «no.no…no.and more no’s»
Anyways we switched over to Time Warner Business Class which I’m sure has issues of its own but we got free activation and a free modem and best of all, faster speed.
Let’s see if canceling is going to be a hassle. i’ve called, e-​mailed and faxed and haven’t really received any confirmation. Good thing my account is charged on amex… amex always saves the day!
Disgusted by this company…