Planet Beauty

I had such a great experience here! I came to get my makeup done and Christina was amazing she knew exactly what I wanted and it turned out better than I could have imagined. I also got some great product as part of it. I highly recommend going here for your makeup and beauty product needs just be pre pared to want to buy everything!

BUYER BEWARE!!! Store return policy is EXCHANGE or STORE CREDIT ONLY! And, they don’t accept exchange or return on any cosmetics, even if unused! This policy is not posted anywhere conspicuous for customers to see… only listed on your receipt AFTER you’ve already purchased products!
And, if the product is defective, you’re just out of luck! You can have store credit to purchase other stuff you don’t need or want!
My family has spent a good amount of money here but after shady refund policy we will continue our business at Sephora or ULTA. Yes, we may pay more but they have enough business sense not to keep the money of a disatisfied customer returning an unused item. Now instead if being a loyal customer, I will only shop at Planet beauty to redeem my store credit, and even then I will do so when they have a sale to make my trip worth it!

I only go to planet beauty if Amita is there. She does the best job on my eyebrows and takes her time to give me the eyebrows that I want!

Amita does a fantastic job with her facials! On my first visit she took the time to really listen to my concerns with my skin. She is very thorough and professional! Would definitely recommend her to anyone that wants a great facial and great results!

This review is for Amita’s threading only. I have been a loyal client of Amita for years. I always leave loving my eyebrows. Amita and her assistants are always very sweet and welcoming. I refuse to go anywhere else. Thanks to Amita and her girls, I now have even & full eyebrows!

I’ve been coming here for a while now and I absolutely love this store. The girls are so helpful and nice! They really listen to my concerns and recommend the best products that would be right for me. Customer service is very important to me and it is incredible here. I feel good every time I make a purchase and I never have buyers remorse. I also get my eyebrows threaded here too and they always turn out perfect and she makes sure I’m happy with them before I leave. I will always come to this location!

I made my first trip into Planet Beauty because I was in desperate need of a new moisturizer. I am very picky because I have combination skin. No one at Sephora or Ulta has been able to recommend products that work for me. Casey was so helpful and knowledgeable! I was very impressed. She took my specific needs into account when recommending products without being too pushy. She really seemed genuine about meeting my needs. And she actually knew the difference between a physical and chemical sunscreen! I am in day one using my new products, but happy so far. No matter what, I will go back because I was so happy with the service I received, the appearance of the store and quality of products sold.

This review is for Amita’s Threading.
Amita is AMAZING! But I went in today and had a new girl — Pudwi (not sure if I spelled it right). WORST THREADING EVER. I’ve been getting threaded for years from different places — good and bad — but it’s never been this bad. She was threading so hard & pushing the thread into my skin. She also kept poking my eyes! I’ve never cried in threading until now. When I started grimacing from the pain, it felt like she was pushing harder! And then she had he audacity to tell me, «no pain, no gain!» Threading does not hurt that much from someone who knows how to do it. I know there were a lot of people before me so I’m giving her the small benefit of a doubt, but come on! And on top of that, she threaded off a piece of my eyebrow & made it totally uneven! It looks like one of my brows is chipped! I will go back with Amita or anyone else, but not with this girl! I gave 3 stars because Amita is so good & I don’t want to give her a 2 or less star review just because of one girl. Amita & everyone else is a 5 though.

I really love the customer service! The two ladies in the front were very nice and helpful. I don’t know the name of the girl who help me. But I have to say, she really knew her stuff about eyeshadow primer from Smashbox and different products such as the make up brushes. She was so patience/​understanding, and persuaded me to get the Smashbox 24 hour eyeshadow primer. I’d end up buying over $ 100 worth of products! Also, they do honor LivingSocial and Groupon. We had a conversation about it, and they did not judge you/​make you feel uncomfortable. I will be coming back, since the service was so great!

Completely annoyed. FYI/​don’t purchase groupon certificates for this store. They do not honor them. I purchased a groupon and I clearly read what products were not included when I went in to purchase over $ 100 in enjoy product they would not honor my groupon because they will ‘get in trouble’ you would think if I’m purchasing over $ 100 in product they would make an exception and cover the measly $ 15 coupon. Instead the employee tried convincing me to buy another product — I’m sure only for her to get a commission. Never going here again. Poor customer service.

I went in today to use a groupon. I had never been to a planet beauty before but was pleasantly surprised by the nice lady working. I was in the market for a new eye shadow palette and asked her if it was in stock. She pulled it from a drawer and proceeded to show me other items that might interest me. She was very nice and I was able to walk around the entire store without her pressuring me which was nice. The only reason I won’t give it five stars is I felt there was too much hair care and not enough make-​up.
Overall a pleasant experience and I will visit again if I’m in the area.

I came to this location for the first time and can say that I had an amazing customer service experience. I was first browsing for a set of shampoo and conditioner when Daisy asked if she could help me. After she let me browse on my own for a while she asked me more and more questions about my hair concerns and ended up giving me a very detailed assessment of what she would use on my hair. She took me around the store to show me a wide range of products to which she was very knowledgeable about, she even took the time to demo a leave in treatment while she explained the ingredients. I left with much more than I had anticipated buying but am extremely happy with my purchase. I would recommend anyone to come to this location not only for their beauty needs but also to gain product knowledge from the very informed and helpful staff.

Absolutely love this place. It’s one of the better places in chino hills to buy makeup next to sephora. The girls in front are very accommodating and really know their way around the items in the store. Super helpful if you’re looking to get matched or anything. I also went in on a whim to see Amita to get my eyebrows done and low and behold this lady is magical. She’s super nice, conversation was relaxed while she worked and above all, she did an awesome job. I will be coming back as a regular for the foreseeable future.

The only place I go to get my brows done! I’ve tried another place near where I live, and was utterly disappointed. But I’m always satisfied with the outcome of my brows here :) They do a fantastic and clean job. And she’s so nice too :)

I love them. They are so nice and helpful. They don’t judge you on your outfit (unlike ULTA in chino near walmart). I came in and christina helped me with my brows. She showed me how to do them and what best products to use. Amira is awesome with threading as well. The only person who shaped my brows good. This planet beauty location never disappoints.

I came in for purple shampoo and got exactly that. The girl who helped me was very nice.
I casually asked after the services of Amita while I was there, and I actually got in to see her right then and there. My brows needed some major professional help because I had been doing them myself forever. Amita was great! Brow game is back on point and I never would have guessed how much of a difference getting your brows done could make.

$ 80 for individual lash extensions. I got the $ 40 buck set for synthetic 3 to 1 lash extensions and neither are not the specialty here. Steering clear would be wise. As veteran lash wearers know, an unskilled tech can over use glue and paste lashes that don’t flutter. My experience here was NOT TERRIBLE per se, but I would not recommend a delicate and artistic procedure at this location.
Much better rating for eyebrow threading though.

I discovered this shop while waiting for my daughter shop for back to school: P
I am new to threading and I will never go back to waxing again. I get facials every month and when I ask most aestheticians are against waxing because it is very harsh and shocking to the skin on your face.
I usually wax my whole face (it’s my secret to having very clean and smooth looking skin) but threading is sooo much better… It seems to last longer, too…
Amita does the most amazing job and her prices for her services are very fair. I’ve already taken my daughter twice and I have never seen anyone done my daughter’s eyebrows so beautifully… They framed her eyes perfectly!!!
She also does custom facials and I can’t wait to try one from her…
I also love all the products they carry: Yonka skincare, L’ Occitane, Kai Spa Products, OPI, Essie, Amy Lippman nail polishes, Archiapalego Soy Candles, Mustela (baby products from France), Revitalash, Pureology, Japonesque Beauty Tools, Trina Turk makeup bags, brushes, flat iron, hairdryers, etc, etc, etc…
The selection was amazing and everything was buy one and get one item for 40% (marketing trick for 20% everything)… These items are usually not discounted anywhere else.
A lot of these items would also make nice gifts: O
I never know a store like this existed in Chino Hills and thrilled by my local find…

I come here for my shampoo & conditioner set since its usually on sale, but now I like this place for their customer service too. I tend to like shopping on my own, but I’m usually open to any advice on new or better products just so I can stay in the loop on beauty products. I think the ladies at Planet Beauty are nice, knowledgeable, & gives you honest advice/​opinions on products — especially when telling you about other products that are similar to what you’re looking for, but for a better price point.
I wish there was a special point system rewards program or punch card of some kind… that would be fun for their customers. (Similar to what Sephora does).
Products I like/​bought:
— Redken All Soft Shampoo & Conditioner
— Bed Head Moisture Maniac Shampoo & Conditioner
— AVA Hair Oil Treatment & Protective Serum
— Paul Mitchell Tea Tree Shampoo & Conditioner
— TIGI Rockaholic Dirty Secret Dry Shampoo

The workers have always been nice to me, even though I usually to straight to the back to see Amita. When I do have questions, they are very helpful and knowledgeable.
AMITA — I have been coming to her since she first started here in Chino Hills. (4 years?) She is the first person I have ever had truly re-​shape my eyebrows and fix the hair growth. She doesn’t just thread to style them, like most places do. She also thinks long-​term and will tell you what she has planned for your next visit (like if she’s growing out the top). After a few appointments and she’s happy with how you look, she’ll shape them perfectly!
Amita always remembers my name and asks me about my job and friends. We’ve known each other that long! My only complaint is that the WAIT is almost unbearable. You need to set aside a whole hour just in case she decides to take her time with the clients ahead of you. –_​_​_​_​–
TIP: Don’t pluck in between visits. Amita will be upset! She’s right though. Now that my hair all grows at the same time, I can wait longer in between sessions! She really cares. :)