Pomona Valley Health Centers Chino Hills

If u make an appointment remember that youll be waiting an extra hour for them to call u and if you’re 5min late they wont take u in which is usually dr Leticia valadez. Btw worst dr to have please stay away from her– my favorite is dr kaligi

Sadly, in the last year, I’ve not had a good experience with the office. All the doctors, including those whom come and gone over the years have been nothing but caring and wonderful on follow ups.
Even the office has always been so cooperative with patients (me for one) to handle paperwork, setting/​rescheduling apt. or urgent appointments (scheduling within 24 hours, if not same day). I would have given them 5 stars. Because they really did have a wonderful customer service in my opinion and I was proud to have a good care center in our community.
However, I wonder if the office management has changed or what in the last year? The administration is not as caring and cooperative as they used to be. They have attitude towards reschedules or urgent appointments (like when you are in pain and you know it is getting worst by day, better see a doctor for it).
If they are always going to send me to urgent care with attitude, then I wonder why do I bother having a doctor (and that is in a care center where if not one dr. the other should be able to fill in).
What happened to the good customer service that used to set them apart from other health care centers?

I was informed they would take my insurance as I had a scheduled mammogram. When I got there they said my insurance wasnt excepted which I didn’t understand as they are affiliated with pomona valley medical hospital who approved the insurance.

3D mammograms… this is better for your LIFE! Research 3D mammograms compaired to any other available to women.

I needed a same day appt, my primary wasn’t available and they were able to get me in. I called 3 times to reschedule and everyone from the ladies on the phone, the nurses and Dr. Kahlighi were wonderful! My primary Dr. Valadez is wonderful too, but I wasn’t able to come in this morning.