US Post Office

I wanna give zero star but since i cant i will give one. Asian ladies are super rude and bi*chy all the time to anyone. this one lday doesnt even know how to read tracking number so she kept arguing to me two of parcels (trying to pick up three parcels) are same parcels because only last two digits are same when all other number are different. fre@king stupid i wish i could not go here to pick up my package but got no choice –_​– fawkkkk

This place is old, the vibe is bad, and the workers are always sarcastic with attitude. I hate coming here. I feel like the girls behind the counter hate their jobs and are taking it out on the customers. The only nice thing I have to say is that «Mary» the lady behind the counter (although she was a little sarcastic with me) waived the express charge on a package that was sent to me, so I didn’t have to pay for it. The person I bought the package from sent it through express instead of standard and didn’t pay the extra fee. That being said I dread coming here.

Frustrated with this post office. Messed up with the delivery of my package again. Went to the p.o. asking for explanations, as usual, got a bunch of craps. They just don’t care!!!

They lost my package twice. Their driver never knocked my door, but only left a notice in my mail box. And then when I tried to pick up my packages in store, they told me they could not find my packages. The most disgusting thing is that after one week they told me they gave my packages to someone else THROUGH THEIR FRONT DESK WITHOUT CHECKING ID. Excuse me??? That means my packages were in store all the time. They just didn’t care about it, because they don’t need to pay for it, even though someone stole things from the store. They can give packages to anyone they want and don’t have to take any responsibilities. If this disgusting thing only happened once, I can accept; however, this stupid thing happened twice. I started wondering that the manager and drivers have some problems.

Customer service is terrible, phone is always busy almost as if it’s left off hook, so you can never contact the branch directly. Carriers mark packages as delivered when they are not, and when packages are out for delivery, we don’t even get slips in our box to notify us, and the carrier doesn’t even attempt delivery, meaning doesn’t knock or ring doorbell, but tracking is updated to reflect attempted delivery. Have complained but nothing is improved. Go to a different post office for service and if you live in the area, ship EVERYTHING UPS or FEDEX!
Update: I was able to reach someone today to find out that the package was not delivered because it was too heavy for the carrier so I have added one more star for that, as that is not their fault, but only one star because it still does not explain why they made no attempt to knock, ring the doorbell, or leave a slip in our mailbox for the two other attempted deliveries as I was home and could have carried the package for the carrier if they made an attempt to contact me.

Don’t go there if you are sending wedding invitations or want mail hand stamped! I asked to have wedding invitations «hand stamped» so they would look nice when they got to their addresses. The male employee at the counter looked at them and said «you don’t need them hand stamped» and asked why. I explained, and he said he would «have to find someone to sit down and hand stamp them.» Really?! I know my request went through deaf ears, because we visited some of our relatives later after the invitations were delivered and found that they were machine stamped and had ink mess on the envelopes. I trusted them to honor my simple request. Why didn’t they just tell me they couldn’t? I would have gone to another post office.

This was my first time mailing out from this branch.
Usually I use the Ontario 91 762 or 91 761 branches and the service is slow. I’ve even had packages sit in their building for 5 days before it made it to the distribution center.
Mailed out a package for Christmas on December 21^st. Parking was insane! By the looks of how many people were saint for a spot, I was a bit dismayed. People were actually leaving pretty quick. We parked and went in I have NEVER seen a line so long at the post office! Over 30 people in line! I was prepared to wait.
The staff here were amazing! Indeed the line was long… but the wait was short! In and out in 15 minutes!

Horrible customer service for the manager in the front. After putting stamps on 500 holiday cards, I carried the heavy box, ask the manager in the front (a mid age gentleman), where I can leave these 500 envelops, he said: drop them in the letter box in the front while seeing me carry the 500 envelopes. Yeah. I went there, It’s one letter each drop!!! That means I need to drop 500 times all my letters. What a joke! So I went back, ask him if I can just leave the 500 already stamped envelopes, not dropping one by one. He said” wait a second” with an attitude, he acted that he was so busy on the computer whiling seeing me carry the heavy box. Yes, that is the Manager! He sounds like a manager attitude. I’ve been talked to this guy before, he always has an attitude towards customers. So I went to talk to a lady serving others, she saw me carrying a big box with envelopes falling out, she immediately asked the customer «give me a second» and lead me to the area that I can just leave the box there. All done in 1 second.
Who should be the manager in this case?
A boss attitude doesn’t make you a manager.
Provide an excellent costumer service makes you a leader.

Fucking run away from this place.
Did mail forwarding online, says they don’t have a record of my request. Received their confirmation mail in my mail box, they have the audacity to say they don’t have a record of my request.
They called back, left a voice message, the only way I could describe that woman’s voice mail was basically she was high. Repeatedly trying to tell me her number starts with 909 to call her back but she just can’t finish the number.
In any case, it’s a monstrosity and I’m really shocked and amazed that this place is still open. Government knows no shame.
I heard this places’ employees often tell their customers to go complain to the BBB about them lol it’s ridiculously funny.
Got a package deliver by them, left a sticker on my door. Went to pick up the package, it took three of their staffs to find the package in their own facility. Even asked me the most retarded question, «Did you get this package already?». I’m like… how the fuck did I pick up my package already while I still have the pickup sticker in my hand?
Stupidity shows no boundaries at this place and they’re only open because of government funding. If UPS and FedEx acted like this, they’d close the next day.

Why don’t you guys pick up our mails? Before I had issues with rare mail pick ups at home for months. That was only resolved after I escalated the issue to higher authority than the manager at the office. This time (today) no one picked up our mail at our company. I had to drive over to postal office while sick due to urgent mails that needed to go out. Sigh.

Worst hours ever, what ever happen to 8am… also the one person that’s been really helpful is Lupe, not even the manager, came here inquiring about my package a manager said I’ll have to look into it and get back to you, never did, you would think that for Chino hills they would have outstanding service, I give it two thumbs down since I only have two! Need new management seriously,

I ordered a package to be intercepted and received a confirmation email to pick up my package on September 30^th. I finally came to pick up my package today and hey didn’t have it. I spoke to the manager trying to remain calm. He said he would have to check with the carrier because the package was delivered October 2. Why was it delivered when I received an email to pick up the package September 30^th??? He didn’t explain my options in case my package was never recovered. I asked to see the paper he was getting all of his information from and he showed it to me. I tried to take a picture of the paper and the manager got mad and yanked the paper out of my hands. He basically almost jumped over the counter trying to rip the paper out of my hands. I felt fearful that he was going to harm me. He forcefully yelled and said you can’t take pictures in a federal building. HORRIBLE customer service! I don’t feel like this guy is going to do anything for me. I feel frustrated and most importantly that I wasn’t treated like a person. I guess this is where our federal dollars are going to.

Very annoying when I mail 2 packages in the last month from the self service kiosk in the lobby and both come back to me with needing more postage. Seriously? So either they are playing some game or that scale at the kiosk is in need of service. I mailed a present to my brother at the end of August for his birthday on Sept. 1. Because of their faulty kiosk system, it’s Oct 9 and he still doesn’t have it. Unacceptable. It wasn’t any kind of special package either. Just a small bubble envelope. Won’t use those kiosks ever again. And pretty sad because they are convenient. So the latest package came back to me on Monday. I added more postage so lets take a gamble and see if he gets it. Boy that tee shirt has sure taken a ride all over the place in the last month. Step it up USPS. So heads up with the holiday season coming up… avoid that kiosk in the lobby right when you walk in.

Its in an affluent area so the service is better, though it can get busy and they can nitpick over small issues
Would be nice if they clean and talk the adjacent shopping center to put in a sidewalk as I park in the multistory structure on hot days AND not fun wondering if the cars going too fast is going to smash me against the wall

Large Postal Facility!
Parking is plenty and area is large. I love the feeling that if the car in the row behind me was to back out, we won’t be crashing into each other.
Ever feel like the doors to post office were like death traps? From what I recall, all the post office I have been to have super heavy doors that slam close the minute your hand is off the doors.
I usually come to drop off ready-​to-​ship packages and find it a relatively easy task. Sometimes when I go during later business hours, I would see a hefty line. I have not really dealt with the counter so I don’t know how their service is.
Overall, I like coming here to drop off my packages.

I was trying to pick up a package that’s basically been missing for a month and I had gotten a phone call that directs to this location. So I went in wanting only to ask if they had it or could check if it would be held at another location (near my new home). It’s just a QUESTION but one of men working there decided to answer very rudely in a very demeaning manner.
What could have been a simple «oh it will most likely be at the other location» or looking up the tracked package, he spoke very loudly to tell me (and everyone else in the post office) there’s no reason for the package to be there and if I had forwarded all the mail to my new home… of course I did! He ruined my mood for the day. I can’t believe a simple Q&A went so terribly because someone woke up on the wrong side of bed this morning.

seriously this place lied to me; I went today and spoke with clerk number 11 and right off the bat I knew something was up when she was charging me the higher amount. She stated that my envelope was a parcel and therefore i needed to pay an extra fee to get it shipped… Me, being unknowing of this type of thing agreed hesitantly. Little did i know that she was full of it and, after contacting multiple post offices to get the same answer, found out she lied and charged me extra for something i didn’t need.
My advice for you is to use the automated mailer; if you must deal with the people of this post office make sure you research everything before you commit– don’t let them charge you extra for things you didn’t need or have.

I have been shipping out products here for sometime now and every time I am always given some type of attitude either from the Indian lady (sorry don’t know her name) and the man who is bald but has hair on the sides of his head. There’s always a problem when it comes to shipping things out from ONLY this postal office. Weather its the package, time, or their lack of supplies. And if you happen to talk to either one of those individuals mentioned, they will dismiss your questions, they won’t help you, and they always have a frown on their faces. Furthermore, Small business give USPS business. If we are unable to have access to easily ship, then how can we grow together? Customer service is such a big attribute to companies and this company lacks it MAJOR!

Good full service post office including PO boxes. Has both drop off inside and a drive thru mailbox. If you need faster service drop off inside.
Has both live service and machines for postage and mailing packages.
Entry and egress is much better than the post office in Chino.
Warning: They lose a star because the parking lot is a mess when school lets out next door — avoid during weekdays between 2pm and 4pm.

Well, this post office is HELL on earth!!!
First of all, they need to check their weight scale. Because they are charging you more than What you bring in. I took the same box to Fedx and it was 2lb less!!! When I tried to talk to the supervisor named «Sergio» he said he was busy and dont care!!!
Im running website business on Ebay/​Amazon and shipping average 30 – 40 boxes everyday. Whenever I bring more than 30 boxes to the front, they are refuse to receive the package and ask me to go to other post office!!! The manager and all the staff here just simply lazy and they all have some attitude problem… maybe because they think they are all that since they work for government??? lol
Just go to UPS or FedX. Dont ruin your day by visiting this place!!!
Hey Sergio and all those people work there.
Please get another job and stop ruining other peoples day…