Ruiz Tree Service

Spoke with the owner today regarding wood. Terrible attitude and super arrogant. Giving ultimatums and really not who you want to buy wood from. This is a customer service world and this guy should not be getting any business. He certainly lost mine and I will never use his services. DO NOT USE RUIZ!!! Wood and tree guys are a dime a dozen. Who needs a guy with attitude who then becomes spiteful because he thinks you have to buy from. He tried to overcharge me for stacking (after he told me he didn’t stack wood) when I called him out on it, (it is listed as a service on his website) he tried to rape me. I told him to take his wood that I didn’t want it and I would buy it elsewhere. Complete tool. He doesn’t deserve to be in business and with those customer service skills, he won’t be for long.
Ray B.
Alta Loma, CA
UPDATE:
Found a company that does understand customer service and is not rude and obnoxious, like Mr. Ruiz! Tom is fantastic. Wood was cheaper, all hardwood, and he does trees, concrete hard scape, sprinklers, the whole ball of wax! More importantly… Tom cares and is extremely easy to work with. Don’t call Ruiz, call Tom! 626−890−7791.

These guys were awesome! I hired them today to trim five of my trees and they did a great job. They were very professional and did not leave a mess anywhere! They did such a good job that my next-​door neighbor hired them to come back in a couple days and do his trees as well! We have lived in Claremont for 10 years and have used a couple different services and have not been pleased now we have finally found a quality tree service and will be using them from now on!

Quality and efficient workmanship. As an independent contractor I appreciated The attention to safety. I needed 10 palms trimmed, on one of my various properties I work on. All work was completed in a safe, quick and diligent manner. I would recommend Ruiz tree service for any size project. Friendly and knowledgeable family business owners.

There were 3 people doing the work– owner, son of the owner, and a coworker. The son of the owner was super nice! He was the one who gave me an estimate. He did an excellent job in listening to client’s need. The coworker was working efficiently. The only problem was the owner… he had a super bad attitude! I’m giving «One Star» because of him.
Before they began the work, the owner told me: «you check if there is any dog poop in the backyard and pick it up, cos I don’t want to step on it»… What a weird commend to his client! But I didn’t let it bother me much because I think he might not be a good English speaker, so that’s why he made people feel he was a bit rude.
After few hours, I noticed they were about to leave, I was wondering why didn’t they ask me to check if everything was done according to what I asked. Then, I went to the backyard to check on their work, and found some tree branches reached into my neighbors’ backyards. So, I asked him if he could trim a little bit more at this side and that side (but not too much) because the branches were going to the neighbors’ backyards, he suddenly got super angry and he cut the tree in front of me like crazy!
He didn’t care that I was standing under the tree and might be hurt. He was so cruel to the tree because he was in a super bad mood. He cut the tree much more than I asked, and kept saying: «You want more? You want more?» He said he did not like me to tell him where to cut, where not to cut. He said I should tell them before they cleaned everything up! However, he didn’t even notify me before he was going to clean up when the work was about done!
When I handed him the payment, I tried to ask him he should notify his clients before the clean up, and ask the clients to review if everything is fine. Then there won’t be such an issue in the future. But he was so rude… He didn’t want to listen… he returned my tip and said: «God Bless You! I don’t want to argue with you! This is not my way of work!» And whenever you tried to talk, he tried to stop your talking…
What’s going on with this guy?! His bad temper came out of nowhere. He couldn’t accept any feedback/​suggestions, and kept saying he had 30 years of experience. They are my trees! I was so upset when I saw one of them was treated cruelly (right in front of my eyes)!
So… if you are going to hire them to trim the trees, watch out to the owner’s super bad attitude and impatience. His experience is worthless if he treats trees & clients’ feeling cruelly.