Macy’s

they found it possible to screw up my anniversary, i ordered a ring 4 weeks before my anniversary. the said 1 week and i requested it to be delivered to the store so my wife don’t see it. it was never delivered and the ring was returned. so i ordered it on
over the phone. they understood the urgency of this order. well they charged my card twice and then the order got cancelled. tried calling them they put me on hold for over 30min. tried calling corporate customer service, they never answer the phone. what kind of company is this. i will not be back.

This is an attempt to improve current processes and perhaps training for this particular location. After reading the other reviews, looks like there are other concerns for this location.
This evening we noticed a boy, maybe 6 – 7 years old wandering around. We asked him if he was lost, and he confirmed. Walked him to the closest register and the lady asked the boy a couple of questions.
«Where did you lose your mom?»
«What was your mom wearing?»
The kid couldn’t answer either of the questions.
Something tells me she would’ve asked a 5 year old the same questions.
She finally asked him for his mom’s name and picked up the phone. She was on the phone for a while before I asked, «Can’t you just page her?»
She said she’s attempting to contact a manager, only they can use the intercom, apparently.
I thought to my self, «Self, OMG! I can’t even!»
I had to reassure the boy that we’d find his mother.
A manager never picked up her call and she finally decided to take the kid and search for his mother on foot. As she walked away, she turned around and said, «thanks».
I rate myself 1 star for not staying with the boy and making sure he found his mother.
Not sure what the parent (s) were thinking the entire time. Who knows. Maybe they were trying to contact a manager.
Hope you can review your protocol or at least give your employees the access to send a simple page via loud speaker. For the children.
Thanks.

I dislike this place. I will not purchase from this specific Macy’s anymore. I will go to plaza Bonita Macy’s! I love the customer service at plaza Bonita. The lady’s at the makeup counter are wonderful! The lady’s at the Macy’s on H st mall are a pain! I have given this Macy’s so many chances for so many years and I am done!!! I don’t know if the customer service sucks because we are so close to the border or what, but it sucks! Plaza Bonita is so much better!

I should have read the other reviews before coming here, but I went by the assumption that all Macy’s would be roughly the same. How wrong I was!
— terrible selection; was trying to buy an outfit for my goddaughter for a job interview and essentially had nothing. They had one rack of Calvin Klein jackets which weren’t too bad but couldn’t really find her size. But what was even crazier… they had the jackets but NONE of the matching pants for the suits. WTF?!?
— terrible customer service. Went to a counter to ask for help picking out a suit and seemed to be one woman working and she was busy with a customer who seemed to want to exchange something and get money back or something that kept her occupied for quite some time. When we finally got up to talk to her she just told us to go to the other side of the store after I told her what we were looking for.
— Couldn’t find any shirts or anything or business attire for her to wear other than the jackets with no matching slacks. Went to the shoe section figuring we could at least get a pair of shoes. Again… wrong! She wears 6 ½ and it’s not an unusual size. FYI for Macy’s… we found the exact same shoes at Macy’s in her size, and much more, at the DSW store just a block or two away.
I would never come to this store again. Horrible selection and horrible service. Go to Nordstrom even if it does mean having to drive a little further.

Awful! Headquarters needs to come audit this store ASAP. It resembles an overpriced Ross. Merchandise is all over the floor and disorganized. Customer service is non-​existant. The employees that you do find are completely overwhelmed and not educated with the products. I recommend buying from their online store rather than dealing with this headache.

I feel bad about giving CV macy’s two stars when im really just upset at the lancome stall. But i am not a happy camper to find they sold me a used product. Returned clothing, accessories, those i can understand. But makeup?! Some quality control please.

Men’s athletic shoe department is apparently not part of Macys. So you can’t use coupons there. Also, they have no employees working there, so they don’t want to sell you anything either. 3 other ‘regular’ shoe department people refused to help me. I guess Macys has enough business because they certainly didn’t want mine.

Worst experience in my life trying to make payments using Macy’s on-​line payment setup page. Their on-​line payment setup is a complete nightmare. Most recent was when I checked my current account and found that the August payment was not posted and a $ 75 minimum payment was due. The normal minimum is $ 25 so apparently $ 50 was a late charge. Three months ago I set the minimum payment be deducted automatically from my checking account as previous attempts for on-​line payment was a complete and total fiasco. All went well until August and I called customer service to be told that when I selected that payment arrangement I didn’t specify the amount of time to follow that requested payment arrangement. Never heard of a specified time limit to pay the minimum payment to a merchant and I didn’t see that on the page when and where I signed up for such. I have had a lot of problems with Macy’s and spoke to a customer service rep when I finally set up the current arrangement. Of course Macy’s will deny, I think it is a way for Macy’s to snatch late fees from unsuspecting credit card holders.

I usually don’t shop at this macys ! But today I decided to come in and buy some new shoes !! The girl that attended me was so sweet and very patient with me since I couldn’t make up my mind !!! She even suggested several different shoes for me and I ended up buying 2 pairs !! I didn’t get the chance to shop through the whole store but I was very satisfied in the shoe department !!!

Adriana from Michael kors and salma from Chanel cosmetic are both great at what they do and make sure you get what you want. I’ll be honest I’m a guy and I shop for my wife and they give me the right items to make her happy :)

Wow. This is must be where all of the rejected Nordstrom applicants and worthless managers who can’t pass a customer service class go to.
I came here with intentions of an exchange on a watch I bought a couple years ago that I bumped into when I was moving. I figured I might as well get something I like since I never wear this one anymore. Came across Adriana in the Jewelry department and she was finishing with a guest and I was waiting patiently and she says «I will be with you right now» so of course I said «I would like to see.» (she cuts me off) «Um I said I one second. I need to finish with this lady». Um what? You just said you would be with me right now.
So when she finally decides to help me she asked «Oh you’re returning something». God forbid right? I said yes, picked my watch out, gave her my item with the return label, case, and everything in tact. She then proceeds to tell me that she can return it but at a much lower price and immediately says she can get her manager to help me even though I didn’t ask. I agreed thinking that I would speak to someone knowledgable who practices good customer service. This is not the case. Her manager automatically began accusing me and refused my exchange even after her dumb ass associate was going to do it. I was over it at this point and decided I would take my business to Plaza Bonita where I had NO ISSUE whatsoever and got an even better watch there. I wish I had the manager who DID NOT HELP ME’S name.
By the way, good luck tracking someone down to find a department you’re looking for. None of them have a clue and it is totally unorganized.

My mom and I went shopping there today. Maggie was extremely helpful. She was sweet and and pleasure to chat with. My mom never shops at Macy’s, which is my favorite store to waste time in. Maggie made her feel very comfortable and they had alot in common.
Overall I really enjoyed our shopping experience :)

I went here 2 days ago after work to buy a MK crossbody bag that I had in mind. I would have gone to Fashion Valley (in mission valley), but according to my online research, the bag I wanted was ONLY at this store in chula vista. So here I go to the handbag department… it was empty (as in no sales associates anywhere) ok, no biggie. However, as I was browsing, I noticed all their MK handbags, even the ones on sale, were wired/​chained and locked.(it’s not like they are Birkin bags, my goodness) it was impossible to take the handbag and freely take it off the shelf/​rack. I don’t remember seeing this in Macy’s at fashion valley, maybe because this Macy’s is in Chula vista, and well, Chula vista is not exactly Mission valley, I suppose they had problems with people coming in and stealing merchandise. Anyways, I’m standing there and wait and wait and wait for any sales associate. nothing… I had to go find someone from other department for help. This poor girl sees me and said she’ll get the key for the wire in order for me to get my purse. So I wait for her, and she comes back to unlock the wire, it’s the wrong key… ugh… so I keep waiting, and apparently she finally finds the correct sales associate for the h she goes back to search for the correct key, I guess she found the right sales person for the handbag department, who brings the correct key!!! Finally, my mission is accomplished. It was a little frustrating in my case because I came with something specific in mind, being able to find it, and I cannot freely take it to the registry because all the handbags were wired to the rack, and not being able to locate the sales associate responsible for this department. so I’m giving it 3 stars.

Ugh, not sure why I came in this Macys to go to the MAC section. Probably because I thought it wouldn’t be so packed, but anyways, I came in to buy new foundation. Unfortunately the girl that I was talking to couldn’t speak English that well and kept saying the word, «formulation.» I thought to myself «Really? Formulation?!» Also, she wasn’t very knowledgeable about MAC products and kept saying that the mineralize loose foundation was not a foundation and was only a powder, but I showed her the label on the foundation that it does say «FOUNDATION» on it! UGH! Also, their MAC stations are FILTHY! UGH SO DISGUSTING! It’s dusty, dirty and has cup rings from their Starbucks drinks all over them and open boxes everywhere. Another thing that really annoys me is that most of the girls were just hanging out talking about their baby daddy drama, it’s like really? Anyways, I will never come back here until they can find girls who can speak English, clean and knowledgeable.

Damn I haven’t been to this Macy’s since 2005ish? This used to be my place to go for some «hooker» clothes. Yes I was a hooker at one time.
But now, they let this place run down and it looks like Ross in San Ysidro. The only cool person that works here is an older man that works in the shoe department, he has been there for a bagillion years and one day he will run the world.
Ok back to my review. If you need to head to Macys, take the drive 15 min North and go to fashion valley. They have better merch, cleaner store, and a nice area.

so, i used to work at this locaion years ago, in the makeup department to be specific.
But im mad cause just to let you gals know, you do NOT need to make a purchase or 3 items or 50 dlls to get a make-​over! the makeovers should be free!!! of course they might not spend the time to do a good job since ur not purchasing anything, but YESSSSS they r FREE! (except for mac)
so my mom went in one time by herself, and wanted to try estee lauder, she even bought makeup, so she figured, i should qualify for my free makeover right??? well the girl who worked at estee lauder did give her a makeover, JUST NOT AT ESTEE LAUDER, she sent my mom to benefit cause either 1 she was to lazy to do the makeover herself or 2 she didint know how to do one!
Now, im a pro make-​up artist, so when i used to work there, i ALWAYS had girls from estee lauder, chanel, clarins etc sending me over clients with a recite explaining that they got sent over to my counter to get a makeover done =/​REALLY?
when i client buys from a certain line, the client wants there makeover there, not at another counter!
MACYS YOU NEED TO HIRE GIRLS WHO ACTUALLY KNOW HOW TO DO MAKE-​OVERS!!! OR SEND THEM TO SCHOOL TO LEARN!
ALSO ENGLISH SPEAKERS! why the hell would u hire someone that know little TO NO english? i mean im hispanic, and i know both english and spanish, but ull be amazed how many girls dont speak english.
they also have a bad habbit of huddling up and chatting and ignoring the client! Of course they have new girls there now, but when i went in, they girls act like they dont see you!
chula vista location is horrible! sure they may have great deals, but all macys do!
they just got bad customer service and un qualified staff members working there.

I have been coming to this Macy’s for years! My wife use to work there while in high school/​college and ever since then this place is always hot in temperature! I think they must not want the customers to feel nice and cool but rather hot and sweaty! I feel sorry for the people who work here because they all dress up.

Macy’s as a dept. store is a pretty average experience. Don’t get me wrong, it’s better than JC Penney’s, but that’s like saying that a hamburger is better than cup o noodle. They’re both still junk food.
It’s a little pricey for what they sell, but if you get their card and wait for sales, you’ll get a lot of good stuff.
Once I got 3 dress suits, 1 tux, 2 shirts, 2 ties for under 450 dollars. True story.
Go forth and be merry, and avoid the shoe dept. at all costs. They are rude and full of themselves and could care less bot your business. *CV mall only)

I usually don’t go to this one. I was looking to replace my gloves I lost this weekend and thought they might have some. They did but I couldn’t find a person interested enough to help me. Don’t even think of going to the make up counters either because they always feel like they are doing you a favor by even talking to you! I think I will save my purchases to make elsewhere.

I rarely go into Macy’s unless I’m buying a watch or something small. The store is always overpriced but this time the ac was the issue and not the $$.
I felt like I literally walked into hell when I opened the doors to the store. I get the economy is bad but turn up the ac you cheap bastards. You know a store is hot when the workers are complaining about the heat. I made a suggestion of having someone turn up the ac, since the worker was too dumb to think of it her self, I doubt she’d get fired from turning the dial.
The jeans look pretty decent here, you know how hard it is to find a good pair of jeans these days.
After going to 3 or 4 stores my g/​f found the leggins she was looking for here (thank god).
The workers were pretty friendly considering it was Macy’s but then again it wasn’t FV mall or anything like that.