Quest Diagnostics

Went to go in for a glucose test and some blood work since I’m pregnant. And they didn’t even do all the tests that was listed on my paperwork. So now I have to go get blood drawn AGAIN. Two days in a row. Like really? Are they that incompetent at their job? Never going back to this place again.

I wanted to give 0 stars, but I’m giving two stars because Jimmie did a great save after I had to deal with two of the rudest, and most unprofessional healthcare «professionals». They were a total joke. I did not catch both names, however I do remember one by the name of Chere. I highly doubt that people are not complaining on an ongoing basis.
Let me start off by saying I came in Thursday morning to take a drug test (urine test) after dropping my daughter off to school. My two year old and I arrived at 7:30. I wrote my name down on the «walk-​in» side at 7:43am and took a seat in the lobby. I anticipated I would have a long wait, but for me, it seemed logical to get in there early in the morning, wait, leave my urine and go on about my day. Seems simple, right?! Definitely NOT how my day went.
A few minutes after 8am, the lady behind the desk calls me to the front reception desk. I walk up w/​my daughter, hand her my paper work and she looks it over. After looking it over, w/​an attitude she proceeds to say «This doesn’t even have an MRO. I don’t even know if we can take this! Ugh. Let me call these people and see if I can get it.» Front desk lady turns to Chere and repeats that there is no MRO. Chere replies in a sarcastic tone, «What a great way to start your day!» Mind you, I am standing right in front of them and have no clue what it is they are needing. So, I say «Excuse me, will not be able to see me?» Front reception says, «Hold on. I’m gonna call and get this information.» I reply with «Ok. Thank you.» Someone on the other end of the telephone finally answers and I can hear the reception asking for an MRO and she’s told it’s not needed. She ends the call w/​an annoyed look on her face, grabs a yellow sticky and writes down what she was told by the person on the other end of the telephone and sticks the yellow sticky on my paper work.
While at the front, the lady helping me, pulls out a stick of gum and begins chewing it, mouth open! She even went in her jacket pocket to grab a lipstick (rose pink color and apply it while talking to me. She then points at a sign literally the size of a business card and says «We don’t start drug testing until 9am» I tell her «Ok» and that «I would like to wait because of parking being difficult to find and I’m already here.» All the while I’m up there, I am talking to my two year old inbetween conversations with the front desk representative because she wants to watch a movie on my phone. The lady at the front repeats what I said as if she didn’t hear me say I’d like to wait. «You want to wait here?!» I replied again with «Yes. It’s easier. I’m already here.» She tells me to take a seat and they will call me when they are ready. I look to my daughter and tell her «Come on baby. Let’s sit down and you can watch a movie while we wait.» We walk off and take a seat as we wait.
At 8:46, I look at my phone because now I have to go to the restroom. Prior to arriving at Quest, I drank two 16oz bottles of water so that I would be able to go to the bathroom when called back. The rules are the rules, so I decided not to bother and wait it out until 9. 9:09 comes around and I KNOW that no one else in the waiting room had «walked-​in» before me. Walk ins as well as appointment patients that were after me had come and gone. I get up w/​my two year old and walk over to the desk and tell the lady «Excuse me. I’m sorry, but I really do have to pee. Is there anyway I could go to the bathroom soon?» She looks at me, looks towards the wall and back at me. She replies «No. You’ll be called back in a minute. There’s a protocal we have to follow so just take a seat.» My reply is simple, «Ok. Thank you.»
About 10 – 15 minutes later, Chere opens the door & calls my name, which is definitely a relief to me. I get up and I tell my daughter to get up as well. We walk towards the door. Before I could enter, Chere stops me saying «She’s not allowed to go in there with you.»
(Side Note;)There is a main lobby/​waiting area and once you are called back, there are two seats right outside the restroom for sitting as well as about 3 – 4 separate stations/​rooms for drawing blood and taking information.
So, I reply to Chere «Ok. Can I just let her sit right there (pointing to the two empty chairs) in the chair with my phone while I go pee?» Her reply is «That’s not our responsibility!”(W/ an attitude) The lady from the front desk peaks around the corner and says «Don’t you have someone to watch her?» I reply «No. It’s just me and her. That’s why I asked can I just let her sit right there?» Chere (w/​her attitude) goes on to say «It’s the law. Federal law that she cannot be in the bathroom with you!» I turn to her and say «Ok. I get that she cannot come in with me, but I have been waiting out here patiently for two hours all I’m asking is if she can sit right outside while I pee?» Chere’s rude remark again is «She’s not our responsibility! We are not responsible for her!»

Someone needs to let Chere know its not cool to yell at kids that aren’t yours. Talk to the parent before you start yelling at kids. Be more professional Chere. From one medical professional to another take my advice, you look bad, you make the facility look bad… Lucky my well behaved kid was standing right there, I bit my tongue. Your raising your voice was unnecessary. Last time I ever come here. And clean your dirty facility! I don’t know what’s nastier, your facility or your attitude.

First off, the sign-​in sheet is not HIPAA compliant. I have to write my name down for everyone else to see. Next, as I’m about to get my blood drawn a random man walks in the room and puts his filled urine cup in a basket in my room as the technician is reading out the tests I’m having done. Can we say disgusting and a breach of confidentiality?

A woman named Chere drew my blood, and she was excellent at it and very kind. I had a short wait as a walk in and was second to go back.
My problem is with the facility. The chairs in the waiting room were reminiscent of an old smoker’s home. The floors were not well maintained or cleaned. Don’t even get me started on the bathroom. The labs ordered by my PCM included urinalysis, so I had to use the restroom. I gagged the entire time I was in there, and refused to touch anything. As a female, it was uncomfortable to not be able to sit to pee out of fear that I would catch a disease. It smelled of smegma-​caked genitals and days old urine, and had obviously been neglected every so often when somebody just «wasn’t feeling it.»
There were a few other issues I have with my experience here, but the most important was cleanliness.

This place is ridiculous. Had to go for a drug test for work — their bathroom didn’t work so I had to go all the way to La Mesa, because they didn’t know how many DAYS it was going to take to get their only bathroom fixed.

Great service! If you want to wait less come early or make an appointment. Staff is friendly, bathrooms were a little gross. Great staff though and very friendly!

I have been to Quest Diagnostics three times on a Saturday morning for prenatal testing. I would recommend making an appointment so you do not have to wait for one hour and a half to two hours. I did not make an appointment, but I did not mind the wait because I usually do not have anything planned on Saturdays.
On Saturdays, they are open from 8 AM to 12 PM. I usually come in 15 minutes prior to opening, but they still have a long line. The long line usually ends near the lobby entrance/​exit doors.
Once the doors are open at eight o’clock, the line usually moves fairly fast. There are two clipboards – no appointments to the left and appointments to the right.
After you sign in, you sit down on the grey chairs and wait until your name is called. When you hear your name being called, you go the front and they will ask why you are here. They will ask for your paper work from your doctor and insurance card.
If you are impatient, have something entertaining to do, especially if you are going to bring your child (ren). Also, restrooms are located outside the lobby. Parking may be limited if you arrive after eight.

The people were nice but I got a huge bruise

Inside Scripps Chula Vista Hospital, this Quest is probably the closet one to go to since the Quest location in Mission Valley closed. But I have to warn everybody: do yourself a favor and make an appointment for this location because it is busy. As soon as you enter the first floor of this congested hospital, immediately turn right and there are two double glass doors that open into a waiting room for Quest Diagnostics.
Now there are many different reasons why people come to a place like this for tests but a job offer is requiring a drug test, so this is where you go-​especially if the potential employee is paying for it. The entire waiting room was crowded and there are two clipboards to sign in on. One is for those people who were cognizant enough to make an appointment. The other clipboard is for those who just walk in.
I googled the toll-​free number of Quest and just made my appointment over the phone but there is also their website where you can do it online. Beware: not every Quest lab location will offer appointments. Some-​like the one on Third in downtown San Diego do not give out appointments.
As it is here, the drug screen is urinating in a cup-​not like that other drug testing place in Old Town that clips your hair. Parking is difficult in the cramped lot so I would also suggest getting an early morning appointment. I watched as people cruised the small parking lot of Scripps waiting for a spot to open up. The poor woman at the front reception desk looked pretty frazzled. For all the money this place makes from large corporations and the government for drug tests, surely they can afford to hire more people to help out at the front keeping all the waiting patients moving along nicely.