Cincinnati Dental Services

I’ve been seeing Dr. Harris here for several years and am very happy with her services. I am planning on some extensive crown replacement work (more cosmetic than medically necessary) and am fully confident that she’ll do a great job.

Wow — great surgery visit — two implants, efficient, pleasant staff, great surgeon, Richard Kruer. Runs on time and without pain. Highly reccomend

I have been to this practice twice (Clifton location). I switched to this dentist because it was one of the few in network near to me.
1^st visit: I was disappointed from the moment I walked in. The front desk was not friendly and immediately started grilling me on my insurance. I finally got that worked out, and after waiting quite awhile I was brought back for my cleaning. The hygienist was friendly enough but being a new patient I expected more questions about my dental history (it’s a long one). Instead she told me all about her dogs. When the dentist finally stopped by my chair, he looked at my teeth for 5 seconds, made some small talk, then started to move on to the next patient. I stopped him and said, wouldn’t you like to know about my history? There are a few areas I’d like you to look at closely, including a crown that I’m worried may need replacing. He basically reiterated that everything looked great, and told me to keep up the brushing.
I felt like a number here, and that they didn’t look closely enough at my teeth. They did seem to have a clean facility with up to date technology.
2^nd visit: I had just given birth to my second child. He was 7weeks old when I had my appointment. I’ve never had an issue bringing a sleeping newborn to an appointment before, yet when I walked into this office, they looked at me like I had 5 heads. The woman at the front desk asked «who will be watching that baby during your cleaning?» I said, «um, I will?» and she laughed and said that just isn’t allowed. Then asked if I’d like to reschedule now or call back. The whole time she was looking at me like I was insane for brining my child with me. My son was fast asleep in his car seat but apparently they couldn’t accommodate this. I walked out and will not be going back. A quick survey of some of my mom friends and 100% of them report they bring their little babies to the dentist with them, with no issue.
Bottom Line: This practice is not thorough, they treat you like a number not a person, and there was no apology or sympathy when I lugged my newborn there only to find out they have this ridiculous policy about no babies. I will not be going back.

These people care more about money than anything else! On the 3^rd floor the the McMillan office, I actually saw a few staff people actually count out in public at the reception desk the day’s credit card receipts and argue about how to credit or debit accounts! How unprofessional!
On the BBB web site for May of 2015, there are EIGHTEEN complaints against this company in the last 3 years!

Growing up I always attended the Clifton location and this place made me want to be a dentist when I grew up lol. Loved it. As a teen I started going to the Fairfield location abs loved it there also. As an adult I have been going to the White Oak location. All 3 have wonderful, friendly, knowledgeable staff. Other than one oral hygienists who liked to pick until it bleeds and hurts, who I swear followed me from Fairfield to White Oak lol, I have ZERO complaints.
I was seen in Urgent Care yesterday and called to get in ASAP and the White Oak location accommodated my needs. I now live within walking distance of the Clifton location and decided to call and see if I could get in there instead, and of course, they made me a happy patient. I’m happy to be going back to this location as it’s been over 15 years since I’ve been seen here. In the Fall when my daughter is old enough I plan on switching get to the Clifton location. I am sure they will keep her entertained and her mind at ease and she will have the same great experience I did as a child.

I’ve been going to this office off and on since I was in elementary school. (I’m 37 now.) They have always taken good care of me. And I’ve only had 1 cavity in my entire life, so they must have done something right. My husband has high dental anxiety — hadn’t been to the dentist in YEARS. Due to a dental emergency, he finally agreed to go to CDS and felt very comfortable with Dr. Crawford. He now goes willingly to regular checkups! I take my daughter to Dr. Connie in the Pediatrics dept — and I feel she gets treated well. Billing/​payment is clean and easy — they always make sure we understand what our insurance will/won’t cover, and what our portion is before services are rendered. It’s also very easy to schedule an appointment. When my husband was in pain, they offered us a same day visit. Overall, very pleased.

I’ve been going to the Clifton location for a few years. I’m about as much of a fan of the dentist as you can be. I like that they schedule you with the same hygienist every time and mine happens to be really nice, which takes the sting out of going to the dentist.
I do have one main negative: I went in for my first appointment, had x-​rays and a general cleaning done. The x-​rays were around $ 200, which seemed fine for a one time (or once every year or so deal), but on my 6 month cleaning they tried to do them again. I refused. Who has $ 400 a year for x-​rays when nothing is wrong?
Apparently they won’t give you a cleaning if you don’t do the x-​rays once a year… they will still try to do it at your 6 month cleaning so beware of that.

We went to the Florence office because when I called for an appointment the Edgewood office was booked up. I never had problems with the Edgewood office. I told them our insurance was weird because I am a Federal employee & so my primary has to be billed first then my secondary & also my husband gets free Dental for he & our son through his employer. As I’m explaining this, the person at the desk is interrupting/​talking over/​arguing with me. Fine, I figure they’re professionals, they’ll figure it out.
When we came out they still hadn’t gotten confirmation that my son was on my Dental insurance. Something I was able to do in two seconds over the phone & then later on the internet. I tried handing the phone to the person so they could hear for themselves that my insurance said he was on there. She didn’t want to hear it.
I came back later with printed out information from the website to show them he was on there & so they gave me a walkout statement. That was for visit one. I had to file my own claim.
We had to come back a few days later for my son to get fillings. First odd thing that happens, this past week (a month and a half later) my primary insurance sends me something about a claim from the first visit being denied. They already paid on that claim. I called them & she said no, they already paid that. I look at the form more closely and they had submitted a claim to the Primary insurance carrier USING THE ID OF THE SECONDARY DENTAL INSURANCE CARRIER. It gets better. They sent me a bill yesterday leaving out some of what the insurance already paid. It also says on the bill they tried billing my husband’s Dental carrier which they didn’t because I looked on their website they have no record of any claims being filed. They probably used the number from some other insurance company.
Also, to agree with what another reviewer said, I never noticed it before because I never had issues like this with them before but they charge way more than what the insurance allows for different things.
I will never go to any location of Cincinnati Dental Services again because of the horrible, unprofessional, incompetent people I encountered at the Florence office.

I’m sorry, but I don’t agree with the assessments on here… I go to the Loveland office and have nothing but problems.
The first time, they told me I needed some fillings, stuck me in the chair and started raising their voice to me for not flossing (I do floss, not as often as I should) and that because of my not flossing I bleed and make it difficult to do the filling. Might I add, the first filling of my entire life at the age of 24 – 25, so I’m not inept at oral hygiene!
The filling gave me nothing but trouble (sensitivity) and while flossing a year or so later it just fell right out. I had to get another filling at a different location (I was on vacation and needed a fix). When I went back for a check-​up 1.5 months after my «emergency repair» they inform me that the same filling looks aged and worn and that it is time for me to get a new one. The one that I JUST had replaced! I’m sorry, but these people are crooks and I have heard very little good about them from other people, too.

I went to Cincinnati Dental Services in August of 2012 for a basic cleaning. I checked with my insurance as well as the dental office to make sure that the services were considered in-​network with my insurance plan. Both Anthem and Cincinnati Dental Services confirmed coverage. Over 1 month after the date of service, I received a letter from Cincinnati Dental Services that I owed over $ 200 for my visit. I called the office and left a message; I never received a call back. I called Anthem, and they confirmed coverage (again) and said that Cincinnati Dental Services had never filed a claim. I called the dental office again to ask them to file a claim, leaving another message and getting no reply. I finally get another bill from the dental office saying that insurance was pending. Then, I get a call from the office saying that my claim was denied. I again call Anthem, who says that Cincinnati Dental submitted the claim incorrectly. Anthem then calls the office directly to give them information about where to send the claim. Thinking the office would finally submit the claim directly, I was shocked to find another letter from Cincinnati Dental Services in my mailbox today threatening legal action if I do not pay my bill. My Anthem account shows that still, no claim has been filed by the dental office.
If you want a smooth billing process, do NOT come to this office! You will never get a call back and you will waste hours on the phone with your insurance company.

After reading the other reviews, I have to say, I don’t love this place. It’s the DENTIST for Pete’s sake! However, here’s the reasons I keep going back:
Free parking
Close to home or right off of I-​71
Appointments generally available with only a little lead time.
They try to schedule you with the same hygienist every time.
Very professional staff.
They make an effort to keep you pain free
They subscribe to some good magazines
I can’t get their jingle out of my head!

Love this place! I had not been to the dentist in 3 years because I am a self proclaimed
scaredy cat. I had the best experience at CDS. Dr Crawford was great and very willing to
work with me. The dental hygienist was awesome too. Would recommend them to anyone
looking for a professional, caring dental team!

Always a good experience. I haven’t been to Dentist is a couple years but from what I remember the last time I went, they have sustained a great and comfortable atmosphere.
I went in for my routine check-​up and cleaning recently and as soon as I arrived I was brought back for x-​rays and was immediately being worked on. I was in and out in no time. The nurses and doctors are all very nice and genuine.

Finally got around to actually scheduling my extractions as soon as my health insurance (yay!) kicked in. It went very well, I continue to be impressed with their facilities.
As this was my first time ever «going under» I was a bit nervous.
Okay, really nervous.
The nurses put me at ease and told me everything they were doing at each step. Which I can imagine for some people is not ideal, but it put me at ease. The doctor came in, they told me they would start the anesthesia and as we we’re talking about some movie BOOM I was out.
Dealing with them was incredibly easy. I highly recommend this place.